Federal Provincial Territorial COVID-19 web management working group/November 10 2020

Quebec interactive maps

Martin Boucher - Quebec current version of alert maps split into three level 4 colours to describe the level
Was not built precisely geographically, and did not function the way users are used to
The team knew it could get complex; ex. Outaouais region is at a certain level but there were exceptions within that region
These details were difficult to see on the previous version of the map; and has now been updated
In the next few days, a new map will be published that is based on the municipal regions
The structure of the map now mimics what users are used to (such as Google Maps)
New map will allow users to search for the name of their area to see what level it is currently at
New functionalities will be added to the maps as needed
Map is the most popular page presently on the Quebec site
All data for the maps is centralized with the Minister of Health; and uses an API that is open source (IGO) - attempting to create the map themselves instead of using the open source software to reduce costs (40-80K a year for the map with current traffic)
What’s holding back the launch of the new maps is understanding whether it can take the number of visitors (since it is currently the most visited page)
Has not had usability testing yet, but have 2800 comments from the first version of the maps. That feedback has been used to improve the new iterative versions.
Current map: https://www.quebec.ca/sante/problemes-de-sante/a-z/coronavirus-2019/systeme-alertes-regionales-et-intervention-graduelle/cartes-paliers-alerte-covid-19-par-region/
Updates are handled as the epidemiologic research changes and is told to the Minister of Health

Digital Transformation Office - continuous improvement strategy for COVID content on Canada.ca

Situation we find ourselves is probably similar across the board with lots of content that requires fast turnaround with limited resources
January to March was a push to get information up quickly
March to June involved launching programs and services
June to October had prograps improving, optimizing applications
Objective for the near future include keeping on top of the evolving needs of Canadians; support evidence-based optimization, provide feedback to inform programs and ensure performance measurement is ongoing
Currently: continuous improvement looks like including usability testing, call centre data, and web analytics to launch product/program but there is usually a drop post-launch
Future state will be focus on optimization post-launch by using COVID top task survey, combined with user feedback
Triage based on task success ratio - every 2 weeks review review self-reported task success
Optimization projects will occur for those who have task success less than 65%

- Continuous improvement includes:

Green level with 80% task success: ~ 1 week of support with monitoring and analyze feedback
Yellow level with 65-79% task success: ~ 2 weeks of DTO supporting one task, analyze feedback, build a prototype with unmoderated testing to provide actionable recommendations
Red level with less than 65% task success: up to 8 weeks of DTO supporting one task, with a more fulsome optimization process of a prototype built, moderated or unmoderated testing including UX results and actionable recommendations
Priority is to continue with a whole GC approach as it has been working and to keep departments engaged and working together

Links between federal and provincial/territorial content (Susan Harper - HC)

Working to ensure the federal/provincial/territorial departments work together on COVID content
This page: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/canadas-reponse.html is where such information lives at the moment from the main Coronvirus landing page
The flu clinics is an example of how all three levels of government are working together to ensure information is accurate to Canadians, regardless of where they reside
Can send links to Susan (susan.harper2@canada.ca) if any links have changed/are broken

Roundtable on live-streaming briefings

Currently some teams are using Facebook video but there have been issues with audio/video skipping, and looking to see if anyone else has any experience with this
Alexander Rutherford (AB): Alberta livestreams on YouTube, Facebook and Twitter simultaneously using Dejero: https://www.dejero.com/
Federal end there has been a variety of ways: Bronwyn Cline - haven’t done a whole lot but have used Facebook; and most recently external providers have taken care of the filming