Data for Impact Series/Enabling Data Driven Services

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May 19, 2023 | 1:30 pm to 2:30 pm (ET)

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Speakers

Andrea Johnston

Assistant Deputy Minister, Innovation, Science and Economic Development Canada

Andrea Johnston is the Assistant Deputy Minister, Innovation Canada, an organization within Innovation, Science and Economic Development (ISED). Innovation Canada acts as a single-window for business innovation support so that Canadian innovators and entrepreneurs can best find and access government programs and services. In this role, Andrea leads the delivery of several flagship business innovation programs for the Government of Canada, including the Innovation Superclusters Initiative, the Strategic Innovation Fund, Innovative Solutions Canada, the Canada Digital Adoption Program, the IP Centre of Expertise, and the Accelerated Growth Service. From funding to expert advice to driving new collaborations, these programs and services are designed to help businesses innovate, create jobs and grow Canada's economy. Andrea is also the department’s Diversity and Inclusion champion, driving ISED’s inclusion activities internally but also ensuring the Department is taking a policy and program lens in this area.

Andrea Johnston joined ISED in May 2017 to be the Director General (DG) of the Economic Strategy Tables and Skills Branch, where she provided senior leadership on the Department’s skills agenda and implementation of Canada’s six economic strategy tables. These industry-led tables developed concrete strategies and targets for Canada’s economic growth.

Prior to joining ISED, Andrea had an extensive career at Agriculture and Agri- Food Canada (AAFC) where she was the DG responsible for sectoral development and analysis covering livestock, grains, horticulture, dairy and food processing as well as leading the Department’s value chain roundtables. Andrea was also AAFC’s Corporate Secretary.

Jonathan Rath; B.F.A., B.I.D.

Assistant Director, User Centred Design Division, Canada Revenue Agency

Jonathan Rath joined the Canada Revenue Agency 10 years ago and is currently the Assistant Director of the User Centred Design Division in the Public Affairs Branch. He leads a 40 person team made of 2 sections; the Data Usability Analytics team and the User Experience Research and Design team. Jonathan and his team work to improve the services that CRA offers to Canadians though project and process planning, strategic research, iterative design and user testing. They also provide post-launch testing to ensure that required key performance indicators are met.

In addition to his CRA duties, he is currently serving as the co-chair representing the Federal Government in the National Client Centric Services Design and Experience Community of Practice.

Prior to the CRA, Jonathan held a number of Director level roles in multiple high tech companies in user experience and analytics, marketing and communications design, both digital and print production, web design and engineering/IT roles, as well as running his own consulting business for a number of years. He also developed and taught multiple courses at Carleton University with topics ranging from Information Architecture, User Interface Design, Architectural Design and other related courses.

Catherine Francis

Director of the Client Feedback Centre of Expertise and the Office of Client Satisfaction, Employment and Social Development Canada

Bio coming soon

Moderator

Christine Lau

Acting Director, Data and Digital Policy, Treasury Board of Canada Secretariat

Christine Lau is the acting Director for Service Policy team within Treasury Board Secretariat's Office of the Chief Information Officer branch. Christine has over 20 years of experience in the federal government. She currently leads the team rethinking how we measure service performance and helping departments and agencies improve service capacity. Prior to joining TBS, Christine has served in a variety of roles at Immigration, Refugees and Citizenship Canada, Employment and Social Development Canada and Environment and Climate Change Canada in the areas of corporate planning and reporting, management accountability, internal services, program evaluation, and project management.

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