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== How can we help you? ==
== How can we help you? ==
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<big>Browse our Frequently Asked Questions
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<big>Browse our Frequently Asked Questions
<span style="font-family: Century Gothic; font-size: 28pt;"><font color=#9F000F;>Top Questions</font><span>
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'''Where can I submit a Cloud service request?
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'''Where can I submit a Cloud service request?'''
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- All cloud service requests should be submitted through the GC Cloud Broker, no matter the procurement authority.
- All cloud service requests should be submitted through the GC Cloud Broker, no matter the procurement authority.
https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=14494
https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=14494
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'''Where to procure cloud services?
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Departments can buy the service from SSC if it is available through their brokerage. SSC has providers who have already undergone all security vetting and service terms that have been negotiated. This saves departments time and risk assessment. SSC has gone out and captured the hyperscale market with their framework agreement. While this market does not have a lot of players in it, it will represent the bulk of the GC's data holdings. SSC and their security partners spent a lot of time with these providers.
Departments can buy the service from SSC if it is available through their brokerage. SSC has providers who have already undergone all security vetting and service terms that have been negotiated. This saves departments time and risk assessment. SSC has gone out and captured the hyperscale market with their framework agreement. While this market does not have a lot of players in it, it will represent the bulk of the GC's data holdings. SSC and their security partners spent a lot of time with these providers.
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'''What happens if I don’t select an SSC provider?
'''What happens if I don’t select an SSC provider?
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Should you choose to go with another provider you will need to navigate risk decisions which can be typically slow in GC hierarchies, especially with PB data.
Should you choose to go with another provider you will need to navigate risk decisions which can be typically slow in GC hierarchies, especially with PB data.
We also recognize that there is a long tail of cloud providers that will hold smaller and less sensitive data sets. These can be big cloud companies, but are often more focused on the consumer market than the enterprise market. They often may not hold that same security accreditation as the hyperscales. This is not the market SSC has captured. Some of these providers may, eventually, end up on the SSC framework agreement, but are not there today. To procure these services, you will need departmental authorities or work with PSPC if your department does not have sufficient authorities.
We also recognize that there is a long tail of cloud providers that will hold smaller and less sensitive data sets. These can be big cloud companies, but are often more focused on the consumer market than the enterprise market. They often may not hold that same security accreditation as the hyperscales. This is not the market SSC has captured. Some of these providers may, eventually, end up on the SSC framework agreement, but are not there today. To procure these services, you will need departmental authorities or work with PSPC if your department does not have sufficient authorities.
