CSPS Digital Academy Events/Annual Digital Open Government Forum: The Future of Work - Shaping the Public Service of Tomorrow Together - Speaker Biographies

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Date and time: November 25, 2021 | 11:30 am to 3:30 pm (ET)

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Speaker Biographies

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Elizabeth Hardy

Senior Director, Research and Experimentation, Office of Chief Human Resources Officer, Treasury Board Secretariat
Elizabeth is the Senior Director of Research and Experimentation in the Office of Chief Human Resources Officer, Treasury Board Secretariat, Government of Canada, where she is responsible for leading advancements in future of work efforts for the federal government. Before starting this role in March 2020, she was Senior Lead, Behavioural Science at the Impact and Innovation Unit at the Privy Council Office, where she oversaw the application of behavioural science to public policy challenges.

Prior to joining the Government of Canada, Elizabeth held several senior leadership positions, including leading the Behavioural Insights Unit in the Government of Ontario, where she was instrumental in creating and building Canada’s first behavioural science team in government. To date, Elizabeth has successfully completed trials dealing with public health, financial decision-making, tax collection, regulatory compliance, and service delivery. She provides advice and guidance on the application of behavioural science to public policy, recently supporting the International Monetary Fund (IMF) as a member of the External Advisory Committee for Capacity Development.

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Janice Charette

Interim Clerk of the Privy Council and Secretary to the Cabinet, Privy Council Office
Prior to rejoining the Privy Council, Ms. Charette was the High Commissioner for Canada in the United Kingdom of Great Britain and Northern Ireland, and agreed to serve as Interim Clerk while Ian Shugart is on medical leave.

From October 2014 to January 2016, Ms. Charette was Clerk of the Privy Council and Secretary to the Cabinet. Previously, she was Deputy Clerk of the Privy Council and Associate Secretary to the Cabinet (2013-2014), as well as Associate Secretary to the Cabinet and Deputy Minister of Intergovernmental Affairs (2010-2013).

In addition, Ms. Charette has held several senior leadership positions in the public service, including:

  • Deputy Minister for Human Resources and Skills Development Canada (2006–2010)
  • Deputy Minister for Citizenship and Immigration Canada (2004–2006)
  • Associate Deputy Minister for Health Canada (2003–2004)


Ms. Charette attended Carleton University, where she received a Bachelor of Commerce degree, and she was granted an honorary doctorate from Kingston University, United Kingdom. In March 2021, Ms. Charette received the ICD.D designation from the Institute of Corporate Directors. The designation represents a commitment to excellence in the boardroom and the highest standards of leadership.

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Anil Arora

Chief Statistician of Canada, Statistics Canada
Anil Arora was appointed Chief Statistician of Canada in September 2016.

Mr. Arora has led significant transformational initiatives throughout his career, with experience and partnerships spanning all three levels of government, the private sector and international organizations, including the UN and the OECD. He has led projects on high-profile policy issues, legislative and regulatory reform, and overseen large national programs.

In 1988, Mr. Arora joined Statistics Canada where he served in several positions, including regional operations, corporate services and the redesign of the dissemination function. In 2000, he became Director of Census Management Office and subsequently the Director General responsible for all aspects of the 2006 Census. In this role, Mr. Arora led the most comprehensive redesign of the Program, including the introduction of an online questionnaire. Following the successful delivery of the 2006 Census he became the Assistant Chief Statistician of Social, Health and Labour Statistics from 2008 to 2010.

In 2009, Mr. Arora received the prestigious APEX Leadership Award in recognition of his exceptional leadership skills and management excellence.

In 2010, Mr. Arora joined Natural Resources Canada as Assistant Deputy Minister of the Minerals and Metals Sector, and in 2013 was appointed Assistant Deputy Minister of Science and Policy Integration. He moved to Health Canada in 2014, becoming Assistant Deputy Minister of Health Products and Food Branch and leading a complex organization overseeing regulation of food, drug and health products for Canada. He also served as chair of the International Coalition of Medicines Regulatory Authorities.

Mr. Arora attended the University of Alberta, where he earned a Bachelor of Science, followed by further education in computing science and management, including a graduate certificate in Advanced Public Sector Management at the University of Ottawa, and the Advanced Leadership Program at the Canada School of Public Service.

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Taki Sarantakis

President, Canada School of Public Service
Taki Sarantakis has been President of the Canada School of Public Service since July 2018, having previously served as Associate Secretary of the Treasury Board at the Treasury Board of Canada Secretariat. Mr. Sarantakis spent most of his career at Infrastructure Canada, including as Assistant Deputy Minister of Policy and Communications.

In 2011 Mr. Sarantakis was awarded Canada's Public Service Award of Excellence in Public Policy, and in 2013 he was a recipient of the Queen Elizabeth II Diamond Jubilee Medal.

Prior to joining the federal government, Mr. Sarantakis was a doctoral candidate at the University of Toronto. He holds a B.A. and an M.A. from York University in Toronto, as well as an Executive Certificate in Public Policy from the Harvard Kennedy School of Government. He is a graduate of the Rotman School of Management's Institute of Corporate Directors Education Program, holding the ICD.D designation.

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Jean McClellan

National Consulting People and Organization Leader, PwC Canada
Jean McClellan leads the National People & Organization practice for PwC Canada. Jean has over 20 years of consulting experience working with multidisciplinary teams to solve complex issues for her clients across the country. She has spent the last decade of her career helping clients to transform their organizations by activating their people and embracing technology. She believes that people & culture are what differentiates highly successful organizations and loves to spend time in the mountains hiking with her family.

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Neil Bouwer

Vice-President, Innovation and Policy Services Branch, Canada School of Public Service
Neil Bouwer has also served as an Assistant Deputy Minister at the Treasury Board of Canada Secretariat, Natural Resources Canada, the Canadian Food Inspection Agency, and the Privy Council Office of Canada; and in executive positions at the Financial Transactions and Reports Analysis Centre of Canada, Human Resources and Social Development Canada and the Business Development Bank of Canada. He has also worked at the Department of Finance and Western Economic Diversification Canada, and has Economics degrees from McGill University and St. Thomas University. Neil actively supports the Government of Canada policy and data communities, the Advanced Policy Analyst Program and the Free Agent HR Program.

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Tony Bates

Senior Advisor, Chang School of Continuing Education, Ryerson University, and Research Associate, Contact North.
Dr. Tony Bates is a Senior Advisor at the Chang School of Continuing Education, Ryerson University, Toronto and is also a Research Associate at Contact North, Ontario. He is Chair of the Board of the Canadian Digital Learning Research Association and is a consultant assisting with the implementation of the British Columbia Institute of Technology’s e-Learning Strategy.

He was a founding staff member of the British Open University, becoming a full professor in educational media research in 1984. In 1989, he became Executive Director, Strategic Planning and Information Technology at the Open Learning Agency, Vancouver. From 1995 to 2003 he was Director of Distance Education and Technology at UBC. He has worked as a consultant in the design and management of online and distance learning in over 40 countries.

He is the author of twelve books, including his latest online, open textbook for faculty and instructors, ‘Teaching in a Digital Age’, which has been downloaded over 500,000 times and translated into ten languages. He has honorary degrees from two Canadian universities (Laurentian and Athabasca) and four foreign universities for his research into online learning and distance education.

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Pina D'Intino

Principal Owner & Accessibility Consultant, Aequum Global Access Inc.
Pina D’Intino is an internationally recognized accessibility speaker, strategy and integration Leader and entrepreneur working at Statistics Canada. For more than 20 years, she has helped businesses achieve inclusion through diversity, accessibility, and leadership. She has helped many large organizations including financial service providers, global consulting companies develop and implement accessibility best practices and meet compliance and regulatory requirements. She provides training, strategic direction and oversees the development of accessibility roadmaps, plans and projects. During her career, she worked at a Canadian-based International bank for 30 years, has been engaged with different provincial and federal departments as an advisor on several internal projects and communities of practices. Pina is currently working at Statistics Canada, as an Accessibility Strategy lead and works with several inter-departmental workgroups to promote accessibility across the Government of Canada. Pina is the founder and past co-chair of the Canadian Financial Institute on Assistive Technologies (CFIAT), a past board member of the G3ict’s International Association of Accessibility Professionals (IAAP), . Pina is a contributor on several US based projects with the NFB Switchboard, the ICT Legal Symposium and projects at the IDRC including the We Count project . She continues to co-Chair the Financial Services research for G3ict. She has a Masters degree in Inclusive Design from OCAD and University . Pina has received awards and recognition for her leadership and work, at G3 iCt . In 2013, Pina received the Queen Elizabeth II Diamond Jubilee Medal for her work on the promotion of accessible employment.

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Louise-Michelle Rouillard

Manager, Workforce Requirements, Assistant Deputy Minister (Finance), Department of National Defence
Dr. Louise-Michelle Rouillard has served as an Armour Officer for 12 years in the CAF, but had to release due to injuries sustained in Bosnia on ROTO IX of OP PALLADIUM. After her release, she completed her Ph.D. at Peter Pazmany Catholic University in Budapest, Hungary, before joining the public service in 2007. She served for 12 years a manager for conflict of interest in the Defence Ethics Programme, writing the DND and CAF Code of Values and Ethics. Since 2020, she is Manager – Workforce Requirements at ADM(Fin). In parallel to her public service career, she teaches national security and international affairs as well as leadership and ethics, and direct research projects, for the Canadian Forces College and the laws of armed conflict for the Royal Military College of Canada. A lifelong learner, she is currently completing her 4th master’s degree, this one in management from the École national d’administration publique (ÉNAP). Committed to social improvements, she serves as director on the Boards of the Ottawa Humane Society and St-Patrick’s Home. Dr. Rouillard is a transgender woman, having recently begun her transition at work.