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== '''<big>Welcome to the CRA Learning Zone</big>''' ==

== '''<big>Welcome to the CRA Learning Zone</big>''' ==

=== <big>Our Team</big> ===

=== <big>Our team</big> ===

We at the Canada Revenue Agency (CRA) are a workforce of 47,000 employees who continuously work to improve our knowledge and skills to serve our taxpayers effectively and accurately. The Learning Leadership Division (LLD) at the Agency put together a team that spans regions, branches and skills to find a way to make learning content easily accessible and efficient, as well as to help the division gather data for the continuous journey of learning through digital transformation. Let’s meet the team!  

We at the Canada Revenue Agency (CRA) are a workforce of 47,000 employees who continuously work to improve our knowledge and skills to serve our taxpayers effectively and accurately. The Learning Leadership Division (LLD) at the Agency put together a team that spans regions, branches and skills to find a way to make learning content easily accessible and efficient, as well as to help the division gather data for the continuous journey of learning through digital transformation. Let’s meet the team!  

'''Legislative Policy and Regulatory Affairs Branch:'''

'''Appeals Branch:'''

• Jolyne Pepe  

• Jolyne Pepe  

'''Public Affairs Branch:'''

'''Public Affairs Branch:'''

• Jessica MacQueen  

• Jessica MacQueen

 

 

We have a variety of roles on the team. Executives help us break down silos and find resources, allowing the team to experiment with an iterative, collaborative approach to problem solving. Team members focused on developing the solution itself are professionals in learning, IT, research, design, and programs. They are supported by people who facilitate access to users for testing and provide ongoing feedback.  

We have a variety of roles on the team. Executives help us break down silos and find resources, allowing the team to experiment with an iterative, collaborative approach to problem solving. Team members focused on developing the solution itself are professionals in learning, IT, research, design, and programs. They are supported by people who facilitate access to users for testing and provide ongoing feedback.  

At the end of the day, we are all open-minded people who are eager to embrace the new ways of developing solutions that the Digital Accelerator promotes.  

At the end of the day, we are all open-minded people who are eager to embrace the new ways of developing solutions that the Digital Accelerator promotes.  

=== <big>Our problem</big> ===

=== <big>Our problem</big> ===

We aim to digitize, humanize and simplify the learning experience so that employees can grow professionally. The question we tried to answer is ''“How might we facilitate timely access to relevant learning for all CRA employees?”.''  

We aim to digitize, humanize and simplify the learning experience so that employees can grow professionally. The question we tried to answer is ''“How might we facilitate timely access to relevant learning for all CRA employees?”.''  

=== <big>Our journey towards a solution</big> ===

=== <big>Our journey towards a solution</big> ===

=== <big>Our solution</big> ===

=== <big>Our solution</big> ===

Our solution is The Learning Zone, a platform that allows content- creators to maintain ownership while, at the same time, enabling them to make their content available Agency-wide.  

Our solution is '''The Learning Zone''', a platform that allows content- creators to maintain ownership while, at the same time, enabling them to make their content available Agency-wide.  

Our solution is the result of user feedback and iteration. It begins with enabling employees to have a specific place to go to search for learning content and not just for specific courses. It facilitates the search for content by enabling the learner to use filters to refine their search results. This allows the learner to group the content in a way that works for them.  

Our solution is the result of user feedback and iteration. It begins with enabling employees to have a specific place to go to search for learning content and not just for specific courses. It facilitates the search for content by enabling the learner to use filters to refine their search results. This allows the learner to group the content in a way that works for them.  

=== <big>Our growth journey</big> ===

=== <big>Our growth journey</big> ===

The Digital Accelerator program has been exactly that… a journey. We want to share some important lessons and experiences we gained:  

The Digital Accelerator program has been exactly that… a journey. We want to share some important lessons and experiences we gained:

 

“This has been a challenging process of letting go of assumptions, forcing myself to work with new people in new ways, and lots of trying things out that I've never done before. I've been frequently uncomfortable, but that is the sign of a good learning program, and the Digital Accelerator team has provided invaluable support and structure.”  

''“This has been a challenging process of letting go of assumptions, forcing myself to work with new people in new ways, and lots of trying things out that I've never done before. I've been frequently uncomfortable, but that is the sign of a good learning program, and the Digital Accelerator team has provided invaluable support and structure.”'' 

 

“I have learned new techniques and processes that I intend to use when I return to my job.”  

''“I have learned new techniques and processes that I intend to use when I return to my job.”'' 

 

“I experienced a wide range of emotions, from highs, to lows and everything in-between including confusion, clarity, aha moments, laughter, anxiety and of course pride!”  

''“I experienced a wide range of emotions, from highs, to lows and everything in-between including confusion, clarity, aha moments, laughter, anxiety and of course pride!”'' 

 

“We developed a solution at super fast speed fast! It is amazing what can happen in this type of environment “

''“We developed a solution at super fast speed fast! It is amazing what can happen in this type of environment.”''