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CSPS Digital Academy/Premium/Design (view source)

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<div style="line-height: 1.5em; color: #493D4F; font-size: 200%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Week 3: Introduction to Service Design'''</div>

<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Learning Objective'''</div>

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~~Learn Agile project methodologies, how to manage design workflows~~ and ~~what roles/expertise are needed to perform~~ design ~~work~~.

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Understand guiding mindsets and methods of service design thinking.

<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Overview'''</div>

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~~Instruction~~ and hands-on exercises to help those who work directly with agile teams understand how to best support, guide, and coach their teams to improve their agile capabilities. Learn how-to create the conditions for a successful agile transformation.

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*History of design thinking

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*Unique design thinking processes

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*Design thinking mindsets and contexts

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*Service design perspectives

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*Case studies

<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> <center>'''Resources'''</center></div>

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<div style="line-height: 1.5em; color: #493D4F; font-size: 200%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Week 4: Design Research'''</div>

<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Learning Objective'''</div>

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Learn ~~Agile project methodologies, how to manage~~ design ~~workflows~~ and ~~what roles/expertise are needed~~ to ~~perform design work~~.

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Learn about breadth of design research approaches and methods and put them to practice.

<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Overview'''</div>

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~~Instruction and hands~~-~~on exercises~~ to ~~help those who work directly with agile teams understand how to best support, guide,~~ and ~~coach their teams to improve their agile capabilities. Learn how-to create the conditions for a successful agile transformation.~~

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*Design research principles

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*Inclusive design research

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*Evolution of design research

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*How-to prepare and plan your research

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*Visual thinking

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*Empathy in design research

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*User interview discussion guides

<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> <center>'''Resources'''</center></div>

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<div style="line-height: 1.5em; color: #493D4F; font-size: 200%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Week 5: Information Architecture'''</div>

<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Learning Objective'''</div>

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~~Learn Agile project methodologies,~~ how to ~~manage design workflows~~ and ~~what roles/expertise are needed to perform design work~~.

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Understand how information architecture impacts usability of web content and learn to apply information architecture principles on both macro and micro scales as well as identify information architecture problems.

<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Overview'''</div>

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~~Instruction and hands-on exercises~~ to help those who work directly with agile teams understand how to best support, guide, and coach their teams to improve their agile capabilities. Learn how-to create the conditions for a successful agile transformation.

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*What is information architecture (IA)?

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*What you need to know before doing IA?

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*Elements of IA

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*Principles of IA

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*Disciplines that inform IA

<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> <center>'''Resources'''</center></div>

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<div style="line-height: 1.5em; color: #493D4F; font-size: 200%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Week 6: Content Design'''</div>

<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Learning Objective'''</div>

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~~Learn Agile project methodologies~~, how to ~~manage design workflows~~ and ~~what roles/expertise are needed~~ to ~~perform design work~~.

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Understand the importance of having a content strategy, learn elements of good content design, identify content problems, explore how to approach them and how to test content for effectiveness.

<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Overview'''</div>

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~~Instruction and hands-on exercises to help those who work directly with agile teams understand how to best support, guide, and coach their teams to improve their agile capabilities. Learn how-to~~ create ~~the conditions for a successful agile transformation.~~

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*What is a content strategy?

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*Why you need a content strategy?

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*Elements of a content strategy

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*Principles of good content design

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*How do you create good content?

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*How do you test content?

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*Using web analytics

<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> <center>'''Resources'''</center></div>

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<div style="line-height: 1.5em; color: #493D4F; font-size: 200%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Week 7: Prototyping'''</div>

<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Learning Objective'''</div>

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~~Learn Agile project methodologies,~~ how to ~~manage design workflows and what roles/expertise are needed to perform design work~~.

+

Understand different types of prototypes and learn how-to prototype.

<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Overview'''</div>

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~~Instruction~~ and ~~hands-on exercises~~ to ~~help those who work directly~~ with ~~agile teams understand~~ how ~~to best support~~, ~~guide~~, and ~~coach their teams to improve their agile capabilities. Learn how-to create the conditions for a successful agile transformation~~.

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Understand different types of prototyping methods to communicate your vision and learn to craft compelling stories with data.

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*What, why, and how of prototyping

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*2D, 3D, and 4D prototyping

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*Example prototypes: experience, user action, service, etc.

<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> <center>'''Resources'''</center></div>

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<div style="line-height: 1.5em; color: #493D4F; font-size: 200%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Week 8: Data Visualization'''</div>

<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Learning Objective'''</div>

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~~Learn Agile project methodologies~~, ~~how~~ to ~~manage design workflows~~ and ~~what roles/expertise are needed to perform~~ design ~~work~~.

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Understand how-to tell stories when designing for data visualizations, learn when to use certain chart types, and apply design best practices when creating visualizations.

<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Overview'''</div>

−

~~Instruction and hands-on exercises to help those who work directly~~ with ~~agile teams understand how~~ to best ~~support, guide,~~ and ~~coach their teams to improve their agile capabilities. Learn how-~~to create ~~the conditions for a successful agile transformation.~~

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*Crafting compelling stories with data

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*Data visualization 101

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*An intro to data types

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*Chart type and design best practice

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*Finding the story in your data

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*The difference between infographics and data visualization

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*Open source tools to create your own

<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> <center>'''Resources'''</center></div>

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<div style="line-height: 1.5em; color: #493D4F; font-size: 200%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Week 9: Usability Testing & Agile '''</div>

<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Learning Objective'''</div>

−

Learn ~~Agile project methodologies~~, how to ~~manage design workflows~~ and ~~what roles/expertise are needed to perform design work~~.

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Learn when you should do usability testing, what methods are available and how to use them, including audience definition, participant recruitment, testing strategy and logistics.

<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Overview'''</div>

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~~Instruction~~ and ~~hands-on exercises to help those who work directly with agile teams understand how to best support, guide,~~ and ~~coach their teams to improve their agile capabilities. Learn how-to create the conditions for a successful~~ agile ~~transformation.~~

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*A typical process for usability testing

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*Problem definition

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*Audience definition and analysis

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*Testing strategy and logistics

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*Audience engagement

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*Types of usability testing intro

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*UX and agile

<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> <center>'''Resources'''</center></div>

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<div style="line-height: 1.5em; color: #493D4F; font-size: 200%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Week 10: Ethics & Government Standards'''</div>

<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Learning Objective'''</div>

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Learn ~~Agile project methodologies,~~ how to ~~manage~~ design ~~workflows~~ and ~~what roles/expertise are needed~~ to ~~perform design work~~.

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Learn about the Government of Canada Digital Standards and how to apply them, understand ethical implications of design and learn how to ask the right questions to support ethical decision-making.

<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Overview'''</div>

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~~Instruction and hands-on exercises~~ to ~~help those who work directly with agile teams understand how to best support, guide, and coach their teams to improve their agile capabilities. Learn how-to create~~ the ~~conditions for a successful agile transformation.~~

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*Digital standards overview

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*What does it mean to you

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*Deep dive into ethics

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*Ethical questions

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*Analyzing project proposals through the lens of Digital Standards

<div style="line-height: 1.5em; color: #000000; font-size: 175%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> <center>'''Resources'''</center></div>

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