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=== Charlyne Lefebvre-Paillé ===

=== Charlyne Lefebvre-Paillé ===

'''Senior Advisor, Research & Design, Canadian Digital Services''' <br>

'''Senior Advisor, Research & Design, Canadian Digital Service''' <br>

Born in Shawinigan, Charlyne has a background in Industrial Design and Human-Computer Interactions and completed a master's degree in Service Design from the Royal College of Art in London. She has worked in service design consultancies and IBM Watson Health. She acted as the Design Research Lead for Government Health and Human Services, collaborating with 30+ federal, state and local agencies.

Born in Shawinigan, Charlyne has a background in Industrial Design and Human-Computer Interactions and completed a master's degree in Service Design from the Royal College of Art in London. She has worked in service design consultancies and IBM Watson Health. She acted as the Design Research Lead for Government Health and Human Services, collaborating with 30+ federal, state and local agencies.

At CDS, she is a Senior Consultant for research and design, supporting partners in their user-centric journeys. Outside of work, she's probably nerding out about any new craft techniques she's learning!

At CDS, she is a Senior Consultant for research and design, supporting partners in their user-centric journeys. Outside of work, she's probably nerding out about any new craft techniques she's learning!

[[File:Headshot of Dan Batista.jpg|frameless|center]]

[[File:Headshot of Dan Batista.jpg|frameless|center]]

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=== Dan Batista ===

=== Dan Batista ===

'''Executive Director, Institute on Citizen-Centred Service (ICCS)''' <br>

'''Executive Director, Institute on Citizen-Centred Service (ICCS)''' <br>