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| Article || User Research Basics || U.S. Dept. of Health & Human Services || https://www.usability.gov/what-and-why/user-research.html ||When to perform specific types of user research.
| Article || User Research Basics || U.S. Dept. of Health & Human Services || https://www.usability.gov/what-and-why/user-research.html ||When to perform specific types of user research.
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| Expert, video, article, course, etc. || Name/Title || Organization || https://18f.gsa.gov/2016/02/09/tips-for-capturing-the-best-data-from-user-interviews/ || A quick 5-minute read.
| Article || Tips for Capturing the Best Data from User Interviews || 18F || https://18f.gsa.gov/2016/02/09/tips-for-capturing-the-best-data-from-user-interviews/ || A quick 5-minute read.
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| Expert, video, article, course, etc. || Name/Title || Organization || Contact/Link || Anything to add?
| Expert, video, article, course, etc. || Name/Title || Organization || Contact/Link || Anything to add?
| Report summary (3 pages) || Design Thinking for Public Service Excellence || United Nations Development Programme: Global Centre for Public Service Excellence || http://www.undp.org/content/dam/undp/library/capacity-development/English/Singapore%20Centre/GCPSE%20Design%20Thinking%20Summary.pdf || Examples of design thinking for public sector use (on page 3).
| Report summary (3 pages) || Design Thinking for Public Service Excellence || United Nations Development Programme: Global Centre for Public Service Excellence || http://www.undp.org/content/dam/undp/library/capacity-development/English/Singapore%20Centre/GCPSE%20Design%20Thinking%20Summary.pdf || Examples of design thinking for public sector use (on page 3).
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| Expert, video, article, course, etc. || Name/Title || Organization || Contact/Link || Anything to add?
| Online course || Agile Meets Design Thinking || University of Virginia via Coursera || https://www.class-central.com/course/coursera-agile-meets-design-thinking-11994?utm_source=qz&utm_medium=web&utm_campaign=new_courses_october_2018 ||
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| Expert, video, article, course, etc. || Name/Title || Organization || Contact/Link || Anything to add?
| Expert, video, article, course, etc. || Name/Title || Organization || Contact/Link || Anything to add?