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| Video || Annual Report: Ellen and Jason || Government of Canada, Privy Council Office || https://www.facebook.com/ClerkGC/videos/604452839930035/ || Stresses the importance of accessibility. Ellen met Jason, who is visually impaired, and she built him a 3D map to help him get around the office.
| Guide || User research guide ||Ontario Digital Service|| https://www.ontario.ca/page/user-research-guide ||In alpha.
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| Expert, video, article, course, etc. || Name/Title || Organization || Contact/Link || Anything to add?
| Expert, video, article, course, etc. || Name/Title || Organization || Contact/Link || Anything to add?
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| Article || User Research Basics || U.S. Dept. of Health & Human Services || https://www.usability.gov/what-and-why/user-research.html ||When to perform which types of user research.
| Article || User Research Basics || U.S. Dept. of Health & Human Services || https://www.usability.gov/what-and-why/user-research.html ||When to perform specific types of user research.
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| Expert, video, article, course, etc. || Name/Title || Organization || https://18f.gsa.gov/2016/02/09/tips-for-capturing-the-best-data-from-user-interviews/ || A quick 5-minute read.
| Expert, video, article, course, etc. || Name/Title || Organization || https://18f.gsa.gov/2016/02/09/tips-for-capturing-the-best-data-from-user-interviews/ || A quick 5-minute read.
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| Report summary (3 pages) || Design Thinking for Public Service Excellence || United Nations Development Programme: Global Centre for Public Service Excellence || http://www.undp.org/content/dam/undp/library/capacity-development/English/Singapore%20Centre/GCPSE%20Design%20Thinking%20Summary.pdf || Examples of design thinking in public sector use (on page 3).
| Report summary (3 pages) || Design Thinking for Public Service Excellence || United Nations Development Programme: Global Centre for Public Service Excellence || http://www.undp.org/content/dam/undp/library/capacity-development/English/Singapore%20Centre/GCPSE%20Design%20Thinking%20Summary.pdf || Examples of design thinking for public sector use (on page 3).
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| Expert, video, article, course, etc. || Name/Title || Organization || Contact/Link || Anything to add?
| Expert, video, article, course, etc. || Name/Title || Organization || Contact/Link || Anything to add?