Changes

==== Technical support ====

==== Technical support ====

<p>If you are having trouble setting up your workstation or logging onto the network, you can call the IT service desk at 613-947-5444 between the hours of 8:00 am and 5:00 pm EST or you can send an e-mail to {{em|IT-TI@tribunal.gc.ca}}. '''Employees of the Social Security Tribunal secretariat should contact the National Service Desk at 1-800-268-0408.''' </p></div>

<p>If you are having trouble setting up your workstation or logging onto the network, you can call the IT service desk at 613-947-5444 between the hours of 8:00 am and 5:00 pm EST or you can send an e-mail to {{em|IT-TI@tribunal.gc.ca}}. <span style="color:#C00000">'''Employees of the Social Security Tribunal secretariat should contact the National Service Desk at 1-800-268-0408.'''</span></p></div>

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*'''<big>Create your myKEY account</big>'''

*'''<big>Create your myKEY account</big>'''

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<p>myKEY, (also known as PKI Key, PKI Certificate, Entrust Profile or ID-Based Certificate), is a secure electronic credential, required to access Government of Canada applications such as Secure Remote Access, Compensation Web Applications, (including Phoenix and MyGCPay), TBS Applications (including myEmployees, Public Service Performance Management (PSPM), GC-VATS, etc.) and for adding your electronic signature to a document. </p><p>'''If you are new to the federal public service:''' you can get a myKEY by following the instructions on [https://eajl-orca.securise-secure.gc.ca/O/vw/bienvenue-welcome-eng.pub '''Shared Services Canada's Online Registration and Credential Administration self-serve website''']. </p><p>'''If you transferred from another department and do not have a copy of your myKEY file (.epf file extension) or you have lost your myKEY file''', you can get it back by completing the information on the [https://eajl-orca.securise-secure.gc.ca/O/rc/recuperermacle-recovermykey-eng.pub?ntr=lst '''Lost myKEY page''']. </p><p>If you are not successful at recovering your myKEY, please contact the IT Service Desk at {{em|IT-TI@tribunal.gc.ca}}. '''Employees of the Social Security Tribunal secretariat should contact the National Service Desk at 1-800-268-0408.'''</p></div>

<p>myKEY, (also known as PKI Key, PKI Certificate, Entrust Profile or ID-Based Certificate), is a secure electronic credential, required to access Government of Canada applications such as Secure Remote Access, Compensation Web Applications, (including Phoenix and MyGCPay), TBS Applications (including myEmployees, Public Service Performance Management (PSPM), GC-VATS, etc.) and for adding your electronic signature to a document. </p><p>'''If you are new to the federal public service:''' you can get a myKEY by following the instructions on [https://eajl-orca.securise-secure.gc.ca/O/vw/bienvenue-welcome-eng.pub '''Shared Services Canada's Online Registration and Credential Administration self-serve website''']. </p><p>'''If you transferred from another department and do not have a copy of your myKEY file (.epf file extension) or you have lost your myKEY file''', you can get it back by completing the information on the [https://eajl-orca.securise-secure.gc.ca/O/rc/recuperermacle-recovermykey-eng.pub?ntr=lst '''Lost myKEY page''']. </p><p>If you are not successful at recovering your myKEY, please contact the IT Service Desk at {{em|IT-TI@tribunal.gc.ca}}. <span style="color:#C00000">'''Employees of the Social Security Tribunal secretariat should contact the National Service Desk at 1-800-268-0408.'''</span></p></div>

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