Changes

On April 1, 2012, a new federal regulatory policy, the ''[[Cabinet Directive on Regulatory Management]]'', entered into force, replacing the 2007 ''Cabinet Directive on Streamlining Regulation''. The ''Cabinet Directive on Regulatory Management'' outlines specific requirements for the development, implementation, evaluation and review of regulations, including those that relate to service performance.

On April 1, 2012, a new federal regulatory policy, the ''[[Cabinet Directive on Regulatory Management]]'', entered into force, replacing the 2007 ''Cabinet Directive on Streamlining Regulation''. The ''Cabinet Directive on Regulatory Management'' outlines specific requirements for the development, implementation, evaluation and review of regulations, including those that relate to service performance.

The requirements for developing service standards are outlined in [https://www.canada.ca/en/government/system/laws/developing-improving-federal-regulations/requirements-developing-managing-reviewing-regulations/guidelines-tools/cabinet-directive-regulatory-management.html#cha7 Section 7(P) of the ''Cabinet Directive on Regulatory Management''], “Service Performance.” It stipulates that:

The requirements for developing service standards are outlined in [[Cabinet Directive on Regulatory Management#Regulatory Management|Section 7(P) of the ''Cabinet Directive on Regulatory Management'']], “Service Performance.” It stipulates that:

* Departments and agencies are responsible for maintaining high levels of professionalism in their interactions with affected Canadians, including businesses, and for providing them with clear and timely decisions.

* Departments and agencies are responsible for maintaining high levels of professionalism in their interactions with affected Canadians, including businesses, and for providing them with clear and timely decisions.