Changes

* clearly identify internal and external users and other stakeholders and their needs for each policy, program and business service

* clearly identify internal and external users and other stakeholders and their needs for each policy, program and business service

    

    

  In order to ensure that the service will be able to meet the users and stakeholders' needs, a policy, a program or a business service (we can refer to this as "the entity") needs to know who their targeted users are (internal and external) as well as who the stakeholders are. Once these users and stakeholders are defined, then the entity can proceed to create a stakeholder mapping to further understand the relationship between the service / the program / the policy and the users / stakeholders, how it impacts one another. From there, the entity can conduct need analysis of its users and stakeholder to develop a program, a policy or a service that meets their needs (this practice may also be known as stakeholder requirements). This exercise can also help define the limitation/scope of the program/policy/service to better manage the expectation of their users/stakeholders.

In order to ensure that the service will be able to meet the users and stakeholders' needs, a policy, a program or a business service (we can refer to this as "the entity") needs to know who their targeted users are (internal and external) as well as who the stakeholders are. Once these users and stakeholders are defined, then the entity can proceed to create a stakeholder mapping to further understand the relationship between the service / the program / the policy and the users / stakeholders, how it impacts one another. From there, the entity can conduct need analysis of its users and stakeholder to develop a program, a policy or a service that meets their needs (this practice may also be known as stakeholder requirements). This exercise can also help define the limitation/scope of the program/policy/service to better manage the expectation of their users/stakeholders.

     <b>How to demonstrate that the project fulfils this framework:</b>

     <b>How to demonstrate that the project fulfils this framework:</b>