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GC Enterprise Architecture/Framework/BusinessGuide (view source)
Revision as of 10:28, 16 March 2021
, 10:28, 16 March 2021no edit summary
=== Design services digitally from end‑to‑end to meet the Government of Canada users and other stakeholders’ needs ===
=== Design services digitally from end‑to‑end to meet the Government of Canada users and other stakeholders’ needs ===
* clearly identify internal and external users and other stakeholders and their needs for each policy, program and business service
* clearly identify internal and external users and other stakeholders and their needs for each policy, program and business service
<b>How to achieve:</b>
In order to ensure that the service will be able to meet the users and stakeholders' needs, a policy, a program or a business service (we can refer to this as "the entity") needs to know who their targeted users are (internal and external) as well as who the stakeholders are. Once these users and stakeholders are defined, then the entity can proceed to create a stakeholder mapping to further understand the relationship between the service / the program / the policy and the users / stakeholders, how it impacts one another. From there, the entity can conduct need analysis of its users and stakeholder to develop a program, a policy or a service that meets their needs (this practice may also be known as stakeholder requirements). This exercise can also help define the limitation/scope of the program/policy/service to better manage the expectation of their users/stakeholders.
<b>How to demonstrate that the project fulfils this framework:</b>
* summarize the needs and outcome of each key external and internal stakeholders in scope of the architecture
* summarize the needs and outcome of each key external and internal stakeholders in scope of the architecture
* demonstrate how the architecture is focused on the needs and outcomes of internal and external stakeholders
* demonstrate how the architecture is focused on the needs and outcomes of internal and external stakeholders
* Stakeholders (Actors, Roles, Organizational Units)
* Stakeholders (Actors, Roles, Organizational Units)
* Value Stream and Value Mapping
* Value Stream and Value Mapping
* include policy requirement applying to specific users and other stakeholder groups, such as accessibility, gender-based plus analysis, and official languages in the creation of the service
* include policy requirement applying to specific users and other stakeholder groups, such as accessibility, gender-based plus analysis, and official languages in the creation of the service
<b>How to achieve:</b>
<b>How to achieve:</b>