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Federal Provincial Territorial COVID-19 web management working group/June 9 2020 (view source)
Revision as of 15:23, 17 June 2020
, 15:23, 17 June 2020no edit summary
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[[fr:Groupe de travail federal provincial territorial sur la gestion du contenu web COVID-19/9 Juin 2020]]
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==Agenda==
==Agenda==
==Introductions==
==Introductions==
* SK – Carolyn Hamilton – lots of demand for information (insatiable), site has mushroomed, brought in extra resources <br>
* SK – Carolyn Hamilton – lots of demand for information (insatiable), site has mushroomed, brought in extra resources <br>
* GC - Peter Smith, Laura Piper (TBS) - research and design for Canada.ca, GC web standards, 100% reoriented towards supporting pandemic response since mid-March<br>
* GC - Peter Smith, Laura Piper (TBS) - research and design for Canada.ca, GC web standards, 100% reoriented towards supporting pandemic response since mid-March<br>
==Challenges==
* NWT: Challenge around amount of info beyond health, too much content for the existing IA structure to hold, moved to standardize and created a new site to handle this, would like to learn more about virtual assistants/chatbots from others <br>
* YK: Content type, outgrew that and embedded into main website which is working ok, need to do more UX testing, hard to do that with rate of content going out, uploading a bunch of .pdfs which isn’t ideal, need to look at better maintaining web standard <br>
* PEI: Overload of info, trying to maintain standards, mental state of employees at the pace of things, colourful content requests, posting guidance that often changes daily, not doing ux testing, but seeing (from social media feedback etc.) that people are frustrated with the constantly changing content<br>
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* NS: Echo PEI, changing content and timeframes compressed, difficult to stick with content structure (IA), trying to line up IA with changing goals of site has been tough, more and more stakeholders at the table (started as public health) bringing lots of other objectives, challenge to coordinate coherent messaging <br>
* QC: Many requests to publish programs, in a hurry, difficult to remember the principles (accessibility/usability, etc.), often caught doing "digital rescue in realtime", social media - lots of announcements, but no answers to questions immediately. Blog about the experience: https://www.quebec.ca/a-propos/blogue/coulisses-communications-numeriques-pandemie-covid19/ (in French only) <br>
* ON: Similar challenges across the country, trying to keep up with the pace, trying to keep a good user experience, but needing to remediate after sometimes in order to get info up and out, 2 steps forward/1 step back, on-call around the clock - evenings and weekends, work/life balance doesn’t exist as COVID doesn’t sleep, trying to keep the enthusiasm as dealing with content demands. Self-assessment tool: up quick, MVP approach, in open source community, people using this code outside of GOV, user testing, shorter release cycles, how do you integrate with old school systems, challenges with COVID response overall, adjusting process and approval times (approval blockers coming back recently, GOV rate of change compared to the pace of the file has been a challenge – pushing boundaries), user research sessions kicked off today, asks for solutions from stakeholders (political, executives, etc.), seeing value from ux <br>
* MB: Same challenges in other jurisdictions, needed to put a central site together really quickly without being able to tackle plain language, usability testing, etc., pace of content development is really high, challenges re interpretation of public health content (what is guidance and what is an order), successful consultation w/ engageMB: asking businesses on what they need for reopening, how does the public health order apply to their business - this took pressure off call centre and social channels <br>
* SK: Echo everything. Phase 3 reopening is happening quite rapidly, looking for consistency across the site/pages, daily/weekly updates need to be applied across all appropriate pages, govt very sensitive to social media - adds pressure to fill content gaps, being pulled into non-COVID work now so capacity issues <br>
* Découvrir ce que d'autres juridictions font pour la COVID-19 <br>
* Déterminer si la création d'un groupe de travail pour améliorer le contenu Web de la COVID-19 suscite de l'intérêt<br>
==Next steps==
* Partager l'information, la recherche et les expériences concernant le contenu Web de la COVID-19<br>
* Federal members to take on the task of building infrastructure - Slack groups, wiki, etc. <br>
* Améliorer la coordination Web entre les juridictions afin de fournir une meilleure expérience utilisateur pour le contenu de la COVID-19<br>
* Build agendas collaboratively <br>
* Meetings will be biweekly <br>
* Federal Gov to set up the meetings <br>
* Regions can take turn chairing once we get organized <br>
* Use email distribution to follow up with group <br>
* Possible side working groups (i.e. social media tools) <br>
==Présentations==
==Closing remarks==
* Thank you for coming and for sharing your experiences.
* If you think that you might not be the right person for this working group, please feel free to pass it along to another colleague.
* Look forward to speaking with you next time!
[[Category:COVID Communications]]
[[Category:COVID Communications]]