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* if not, why not
 
* if not, why not
 
2. '''Use that data to make improvements or suggest areas for further study and testing'''
 
2. '''Use that data to make improvements or suggest areas for further study and testing'''
#* Where and what are the problems?
+
* Where and what are the problems?
#* Frequency of problems (how many people reporting it)
+
* Frequency of problems (how many people reporting it)
#* Do we need to do some testing?
+
* Do we need to do some testing?
 
'''3. Assess the impact of changes'''
 
'''3. Assess the impact of changes'''
  
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