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Digital Bootcamp: Overview of Federal Digital Initiatives (view source)
Revision as of 08:49, 7 January 2020
, 08:49, 7 January 2020no edit summary
* Share evidence, research and decision making openly.
* Share evidence, research and decision making openly.
* Make all non-sensitive data, information, and new code developed in delivery of services open to the outside world for sharing and reuse under an open licence.
* Make all non-sensitive data, information, and new code developed in delivery of services open to the outside world for sharing and reuse under an open licence.
* Example: Managed jointly by Transport Canada and Statistics Canada, the Transportation Data and Information Hub has provided public access to over 600 datasets which features high-quality, timely and accessible multi-modal transportation data and performance measures. The Federal Geospatial Platform, managed by Natural Resources Canada, provided public access to 750+ (as of July 2018) authoritative datasets via Open Maps.
* Example: Managed jointly by Transport Canada and Statistics Canada, the [https://www144.statcan.gc.ca/tdih-cdit/index-eng.htm Transportation Data and Information Hub] has provided public access to over 600 datasets which features high-quality, timely and accessible multi-modal transportation data and performance measures. [https://maps.canada.ca/en/index.html The Federal Geospatial Platform], managed by Natural Resources Canada, provided public access to 750+ (as of July 2018) authoritative datasets via Open Maps.
'''4. Use open standards and solutions:'''
'''4. Use open standards and solutions:'''
* Leverage open standards and embrace leading practices, including the use of open source software where appropriate.
* Leverage open standards and embrace leading practices, including the use of open source software where appropriate.
* Design for services and platforms that are seamless for Canadians to use no matter what device or channel they are using.
* Design for services and platforms that are seamless for Canadians to use no matter what device or channel they are using.
* Example: The Canadian Centre for Cybersecurity created AssemblyLine, an open source malware detection and analysis tool, which has been installed a total of 2,204 times in 33 different countries. The team has responded to 109 requests for help, bug reports and feature requests in the open source community.
* Example: The Canadian Centre for Cybersecurity created [https://www.cyber.gc.ca/en/assemblyline AssemblyLine], an open source malware detection and analysis tool, which has been installed a total of 2,204 times in 33 different countries. The team has responded to 109 requests for help, bug reports and feature requests in the open source community.
'''5. Address security and privacy risks:'''
'''5. Address security and privacy risks:'''
* Take a balanced approach to managing risk by implementing appropriate privacy and security measures.
* Take a balanced approach to managing risk by implementing appropriate privacy and security measures.
* Make security measures frictionless so that they do not place a burden on users.
* Make security measures frictionless so that they do not place a burden on users.
* Example: Veterans Affairs Canada and Canadian Digital Service worked to ensure the research and development of the service was privacy-centric. This resulted in an easy-to-read privacy statement that informed veterans of how their input would be used to improve the service. Find Benefits and Services was able to eliminate the need for collecting personal information while ensuring a high quality user experience that shows benefits that are tailored to each individual’s needs.
* Example: Veterans Affairs Canada and Canadian Digital Service worked to ensure the research and development of the service was privacy-centric. This resulted in an easy-to-read privacy statement that informed veterans of how their input would be used to improve the service. [https://benefits-avantages.veterans.gc.ca/?lng=en Find Benefits and Services] was able to eliminate the need for collecting personal information while ensuring a high quality user experience that shows benefits that are tailored to each individual’s needs.
'''6. Build in accessibility from the start:'''
'''6. Build in accessibility from the start:'''
* Make sure that everyone receives fair treatment.
* Make sure that everyone receives fair treatment.
* Comply with ethical guidelines in the design and use of systems which automate decision making (such as the use of artificial intelligence).
* Comply with ethical guidelines in the design and use of systems which automate decision making (such as the use of artificial intelligence).
* Example: The Canada Revenue Agency and the Canadian Digital Service are prototyping ways for low-income Canadians to easily complete their taxes online, particularly for those who are unable to do so through other means. This can help them access benefits and services that they would not otherwise receive.
* Example: The Canada Revenue Agency and the Canadian Digital Service are [https://digital.canada.ca/partnerships/ prototyping ways] for low-income Canadians to easily complete their taxes online, particularly for those who are unable to do so through other means. This can help them access benefits and services that they would not otherwise receive.
'''10. Collaborate widely:'''
'''10. Collaborate widely:'''
Share and collaborate in the open.
Share and collaborate in the open.
Identify and create partnerships which help deliver value to users.
Identify and create partnerships which help deliver value to users.
Example: The Canadian Digital Service works in partnership with federal departments to improve their digital services, and shares guidance, on ways of working, on a public blog for others to adopt and reuse.
Example: The [https://digital.canada.ca/ Canadian Digital Service] works in partnership with federal departments to improve their digital services, and shares guidance, on ways of working, on a public blog for others to adopt and reuse.
==== Creation of the Canadian Digital Service (CDS) ====
==== Creation of the [https://digital.canada.ca/ Canadian Digital Service] (CDS) ====
The Canadian Digital Service (CDS) was launched to help government improve how it designs and delivers services around the needs of the people who will actually use them. Since CDS launched two years ago, they have recruited top digital talent from across Canada and around the globe, partnering with several departments and agencies to improve services to the public. This includes working with Veterans Affairs Canada on a live service that helps Veterans and their families find and access benefits that match their needs, as well as ongoing work with the Canada Revenue Agency to help Canadians with low income file their taxes, and with Employment and Social Development Canada to make it easier to apply for the Canada Pension Plan Disability benefit. The Canadian Digital Service is also developing common building blocks to help all departments deliver better, more consistent service experiences, beginning with the launch of a notification service this year that makes it easier for government to keep people updated along their service journeys.
The Canadian Digital Service (CDS) was launched to help government improve how it designs and delivers services around the needs of the people who will actually use them. Since CDS launched two years ago, they have recruited top digital talent from across Canada and around the globe, partnering with several departments and agencies to improve services to the public. This includes working with Veterans Affairs Canada on a live service that helps Veterans and their families find and access benefits that match their needs, as well as ongoing work with the Canada Revenue Agency to help Canadians with low income file their taxes, and with Employment and Social Development Canada to make it easier to apply for the Canada Pension Plan Disability benefit. The Canadian Digital Service is also developing common building blocks to help all departments deliver better, more consistent service experiences, beginning with the launch of a [https://notification.alpha.canada.ca/ notification service] this year that makes it easier for government to keep people updated along their service journeys.
You can read more about current and past partnerships between the CDS and other federal government departments by visiting this page.
You can read more about current and past partnerships between the CDS and other federal government departments by visiting [https://digital.canada.ca/partnerships/ this page].
==== Digital Operations Strategic Plan: ====
==== [https://www.canada.ca/en/government/system/digital-government/digital-operations-strategic-plan-2018-2022.html Digital Operations Strategic Plan:] ====
This plan the third iteration in the Government of Canada’s strategic planning process for how we manage technology and technological change in government. A few stand-out examples:
This plan the third iteration in the Government of Canada’s strategic planning process for how we manage technology and technological change in government. A few stand-out examples:
===== Beyond 2020 initiative =====
===== Beyond 2020 initiative =====
Beyond2020 is refreshed framework for the federal Government of Canada with a focus on mindsets and behaviours.
[https://www.canada.ca/en/privy-council/services/blueprint-2020/beyond-2020.html Beyond2020] is refreshed framework for the federal Government of Canada with a focus on mindsets and behaviours.
In a time that is increasingly characterized by data, digital, new workplace designs, flatter work cultures, and multiple generations working together, it is critical to examine and adopt the mindsets and behaviours that will meet the changing expectations of Canadians. The desired outcome is a Public Service that is more agile, more inclusive, and better equipped. The three areas of focus for Beyond 2020 are:
In a time that is increasingly characterized by data, digital, new workplace designs, flatter work cultures, and multiple generations working together, it is critical to examine and adopt the mindsets and behaviours that will meet the changing expectations of Canadians. The desired outcome is a Public Service that is more agile, more inclusive, and better equipped. The three areas of focus for Beyond 2020 are:
'''Agile:'''
'''Agile:'''
A-1: Mobilize resources and people to key priorities
* A-1: Mobilize resources and people to key priorities
A-2: Empower our workforce
* A-2: Empower our workforce
A-3: Embrace uncertainty and learn through experimentation
* A-3: Embrace uncertainty and learn through experimentation
'''Inclusive:'''
'''Inclusive:'''
I-1: Create an environment where individuals are safe to express themselves
* I-1: Create an environment where individuals are safe to express themselves
I-2: Expand partnerships and remove barriers to collaborate
* I-2: Expand partnerships and remove barriers to collaborate
I-3: Co-create by bringing different perspectives to the table
* I-3: Co-create by bringing different perspectives to the table
'''Equipped:'''
'''Equipped:'''
E-1: Design work environments to optimize performance
* E-1: Design work environments to optimize performance
E-2: Make learning a fundamental part of your job
* E-2: Make learning a fundamental part of your job
E-3: Explore technology and tools to help you be more effective in your role
* E-3: Explore technology and tools to help you be more effective in your role
==== 2020 Policy on Service and Digital ====
==== 2020 Policy on Service and Digital ====
Effective, April 2020, The Policy on Service and Digital and supporting instruments will serve as an integrated set of rules that articulate how Government of Canada organizations manage service delivery, information and data, information technology, and cyber security in the digital era.
Effective April 2020, the [https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=32603 Policy on Service and Digital] and supporting instruments will serve as an integrated set of rules that articulate how Government of Canada organizations manage service delivery, information and data, information technology, and cyber security in the digital era.
Other requirements, including but not limited to, requirements for privacy, official languages and accessibility, also apply to the management of service delivery, information and data, information management and cyber security.
Other requirements, including but not limited to, requirements for privacy, official languages and accessibility, also apply to the management of service delivery, information and data, information management and cyber security.