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<h2>References</h2>

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~~<ref>Canadian Centre for Cyber Security. (2019). [https://cyber.gc.ca/en/glossary Glossary]. Retrieved from cyber.gc.ca</ref>~~

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~~<ref>OECD. (March 2019). Going Digital. [https://www.oecd.org/going-digital/project/ The Organisation for Economic Co-operation and Development (OECD). 2019]. Retrieved 27-May-2019.</ref>~~

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<ref>Surbhi, S. (October 27th, 2015). [https://keydifferences.com/difference-between-goods-and-services.html Difference Between Goods and Services. Key Differences. 2019]. Retrieved 27-May-2019.</ref>

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~~Ibid.~~

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<ref>PCMag. (2019). [https://www.pcmag.com/encyclopedia/term/42260/e-services Definition of: e-services. The Computer Language Co Inc. PCMag Digital Group. PCMag.com]. Retrieved 26-May-2019.</ref>

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<ref>Taxamo. (2015). [https://www.taxamo.com/support/regions_eu/digital_services_definition/ What is the Definition of a Digital Service. EVAT Solutions LtD. Ireland. Company No: 487204. 1 Library Place, Killorglin, Kerry, Ireland]. Retrieved 26-May-2019.</ref>

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<ref>Government of Western Australia. (July 2nd, 2018). [https://www.wa.gov.au/government/publications/digital-services-definitions-and-examples Digital Services – Definitions and Examples. Government of Western Australia. Department of the Premier and Cabinet. Office of Digital Government]. Retrieved 23-May-2019.</ref>

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<ref>Lea-Cox, Trevor. (2015). [http://esmarchitecture.com/key-concepts/business-it-digital-services.html Business Services vs IT Services vs Digital Services. Lea-Cox and Associates. 2009-2015. Henley-on-Thames, United Kingdom. tlc@esmarchitecture.com]. Retrieved 23-May-2019</ref>

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~~<ref>Stephan, Fadi. (January 15, 2016). [https://www.excella.com/insights/what-is-digital-service-delivery What is Digital Service Delivery. 2019 Excella Co]. Retrieved 22-May-2019.</ref>~~

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~~<ref>Definitions.net. (2019). [https://www.definitions.net/definition/e-services Definitions for e-services. STANDS4 Network LLC. 2001-2019]. Retrieved 22-May-2019.</ref>~~

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<ref>OECD Council (July 15, 2014). [https://www.oecd.org/gov/digital-government/Recommendation-digital-government-strategies.pdf Recommendation of the Council on Digital Government Strategies, Page 6]. Retrieved on May 13, 2019.</ref>

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<ref>Treasury Board of Canada Secretariat. (March 29th, 2019). [https://www.canada.ca/en/government/system/digital-government/digital-operations-strategic-plan-2018-2022.html#ToC5 Digital Operations Strategic Plan: 2018-2022. Government of Canada. Treasury Board of Canada Secretariat (TBS). ISBN:: 978-0-660-29075-1]. Retrieved 21-May-2019.</ref>

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~~<ref>Definitions.net. (2019). [https://www.definitions.net/definition/e-services Definitions for e-services. STANDS4 Network LLC. 2001-2019]. Retrieved 22-May-2019.</ref>~~

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<ref>Government of Western Australia. (July 2nd, 2018). [https://www.wa.gov.au/government/publications/digital-services-definitions-and-examples Digital Services – Definitions and Examples. Government of Western Australia. Department of the Premier and Cabinet. Office of Digital Government]. Retrieved 23-May-2019.</ref>

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~~Ibid.~~

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~~Ibid.~~

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~~Ibid.~~

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~~Ibid.~~

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~~Ibid.~~

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<ref>Enterprisers Project. (2019). [https://enterprisersproject.com/what-is-digital-transformation What is digital transformation?. The Enterprisers Project. Red Hat Inc. 2019]. Retrieved 22-May-2019.</ref>

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<ref>ITAC. (October 26, 2016). [https://itac.ca/federal-government/ ITAC on Digital Government. Information Technology Association of Canada (ITAC/ACTI). 1998-2019 ITAC. www.itc.ca]. Retrieved 27-May-2019 from.</ref>

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~~<ref>https://www.marketwatch.com/press-release/digital-transformation-market-size-is-projected-to-be-around-us-462-billion-by-2023-2018-08-23 </ref>~~

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<ref>Enterprisers Project. (2019). [https://enterprisersproject.com/what-is-digital-transformation What is digital transformation?. The Enterprisers Project. Red Hat Inc. 2019]. Retrieved 22-May-2019.</ref>

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<ref>The initial estimates of the digital economy presented in this paper are only available in nominal terms. As a result, comparisons of the digital economy to other sectors of the economy can only be done up to 2015 as nominal GDP by industry is not available for later reference periods. https://www150.statcan.gc.ca/n1/pub/13-605-x/2019001/article/00002-eng.htm </ref>

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<ref>The initial estimates of the digital economy presented in this paper are only available in nominal terms. As a result, comparisons of the digital economy to other sectors of the economy can only be done up to 2015 as nominal GDP by industry is not available for later reference periods. https://www150.statcan.gc.ca/n1/pub/13-605-x/2019001/article/00002-eng.htm </ref>

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<ref>Statistics Canada. (August 29th, 2018). [https://www150.statcan.gc.ca/n1/daily-quotidien/180829/dq180829b-eng.htm Digital economy, July 2017 to June 2018. Government of Canada. Statistics Canada. 5265 – Digital Economy Survey. For more information, or to enquire about the concepts, methods or data quality of this release, contact us (toll-free 1-800-263-1136; 514-283-8300; STATCAN.infostats-infostats.STATCAN@canada.ca) or Media Relations (613-951-4636; STATCAN.mediahotline-ligneinfomedias.STATCAN@canada.ca)]. Retrieved 26-May-2019.</ref>

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~~Ibid.~~

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<ref>Byrne, David*, and Corrado, Carol†. (November 10, 2017). Accounting for Innovation in Consumer Digital Services: Implications for economic growth and consumer welfare. (Preliminary Draft). *Board of Governors of the Federal Reserve System, Washington, D.C. †The Conference Board, New York, and Center for Business and Public Policy, McDonough School or Business, Georgetown University. Corresponding author: cac289@georgetown.edu. </ref>

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~~Ibid.~~

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~~Ibid.~~

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<ref>Government of UK. (2019). [https://gds.blog.gov.uk/about/ About the Government Digital Service. Government of United Kingdom. Government Digital Service. Cabinet Office]. Retrieved 23-May-2019.</ref>

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<ref>United Kingdom Government. (2019). [https://www.gov.uk/after-a-death/organisations-you-need-to-contact-and-tell-us-once Tell Us Once. United Kingdom Government]. Retrieved 04-Jan-2019.</ref>

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<ref>EUR-Lex. (2016). [https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:52016DC0179 Communication from the Commission to the European Parliament, the Council. The European Economic and Social Committee and the Committee of the Regions. European Commission]. Retrieved 04-Jan-2019.</ref>

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<ref>The TOOP capabilities, in turn, are based on two key Estonian digital systems: “The Universal Digital ID” – through which people can digitally sign contracts, access public services, order prescriptions, file taxes and vote at elections – and “The X-Road”, a set of security and communications protocols that permits safe, rapid transmission of data between a highly distributed set of databases and digital systems. Reference: Whitehouse, David. (2019). [https://www.globalgovernmentforum.com/enabling-e-government-estonias-national-digital-advisor-marten-kaevats/?utm_source=Canada+Public+Service&utm_campaign=2300653a6d-CANW_KaevatsInterview&utm_medium=email&utm_term=0_4eb3df799b-2300653a6d-193679865 Enabling e-government: Estonia’s National Digital Advisor Marten Kaevats. Global Government Forum]. Retrieved 07-Jan-2019.</ref>

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<ref>Government of Estonia. (2019). [https://e-estonia.com/solutions/interoperability-services/x-road/ Interoperability Services: X-Road. Government of Estonia. E-Estonia. Enterprise Estonia]. Retrieved 19-May-2019.</ref>

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<ref>Treasury Board of Canada Secretariat (April 18, 2019). Digital Policy Suite: Integrated Management of Service, Information, Information Technology and Cyber Security – Presentation to the Public Sector Management Advisory Committee. Page 3.</ref>

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~~<ref>Stephan, Fadi. (January 15, 2016). [https://www.excella.com/insights/what-is-digital-service-deliveryWhat is Digital Service Delivery. 2019 Excella Co]. Retrieved 22-May-2019.</ref>~~

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<ref>Government of Canada. (March 29th, 2019). [https://www.canada.ca/en/government/system/digital-government/government-canada-digital-standards.html Government of Canada Digital Standards. Government of Canada. Digital Government]. Retrieved 26-May-2019</ref>

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<ref>Treasury Board of Canada Secretariat. (March 29th, 2019). [https://www.canada.ca/en/government/system/digital-government/digital-operations-strategic-plan-2018-2022.html#ToC5Digital Operations Strategic Plan: 2018-2022. Government of Canada. Treasury Board of Canada Secretariat (TBS). ISBN:: 978-0-660-29075-1]. Retrieved 21-May-2019.</ref>

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~~Ibid.~~

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<ref>Digital Transformation Office. (April 11th, 2019). [https://www.canada.ca/en/government/about/about-digital-transformation-office.html About the Digital Transformation Office. Government of Canada. Treasury Board of Canada Secretariat]. Retrieved 22-May-2019.</ref>

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~~<ref>The Canadian Digital Service. (2019). [https://digital.canada.ca/what-we-do/ What We Do. Government of Canada. Canadian Digital Services]. Retrieved 6-May-2019.</ref>~~

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<ref>Treasury Board of Canada Secretariat. (2017). [https://www.canada.ca/en/treasury-board-secretariat/services/information-technology/strategic-plan-2017-2021.html Government of Canada Strategic Plan for Information Management and Information Technology 2017 to 2021. Government of Canada. ISBN: 978-0-660-24007-7]. Retrieved 20-Dec-2018.</ref>

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<ref>Canada, Revenue Agency. (November 27, 2017). [https://www.canada.ca/en/revenue-agency/services/e-services/e-services-individuals/account-individuals/link-between-account-service-canada-account.html Link between My Account and My Service Canada Account. Government of Canada]. Retrieved 09-Jan-2018.</ref>

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<ref>Treasury Board of Canada Secretariat. (November 27th, 2013). [https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=24227 Standard on Web Usability. Government of Canada. Treasury Board of Canada Secretariat. ISBN: 978-0-660-20387-4]. Retrieved 25-May-2019.</ref>

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<ref>Treasury Board of Canada Secretariat. (May 27th, 2019). [https://gcdocs.gc.ca/ssc-spc/llisapi.dll?func=ll&objId=47700600&objAction=browse Digital Policy Suite. Treasury Board of Canada Secretariat. Government of Canada. GCDocs]. Retrieved 25-June-2019.</ref>

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<ref>O’Brien, Clodagh. (2019). [https://digitalmarketinginstitute.com/en-ca/blog/13-03-18-what-are-the-benefits-of-digital-transformation What are the Benefits of Digital Transformation? Digital Marketing Institute SM. 2019]. Retrieved 26-May-2019.</ref>

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<ref>O’Brien, Clodagh. (2019). [https://digitalmarketinginstitute.com/en-ca/blog/13-03-18-what-are-the-benefits-of-digital-transformation What are the Benefits of Digital Transformation? Digital Marketing Institute SM. 2019]. Retrieved 26-May-2019.</ref>

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<ref>Palmgren, Juha. (October 21st, 2014). [https://modernbuyerbehaviour.wordpress.com/2014/10/21/benefits-and-disadvantages-of-the-e-services/ Benefits and Disadvantages of the E-Services. Modern Buyer Behaviour]. Retrieved 25-May-2019.</ref>

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<ref>O’Brien, Clodagh. (2019). [https://digitalmarketinginstitute.com/en-ca/blog/13-03-18-what-are-the-benefits-of-digital-transformation What are the Benefits of Digital Transformation? Digital Marketing Institute SM. 2019]. Retrieved 26-May-2019.</ref>

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~~<ref>Stephan, Fadi. (January 15, 2016). [https://www.excella.com/insights/what-is-digital-service-delivery What is Digital Service Delivery. 2019 Excella Co]. Retrieved 22-May-2019.</ref>~~

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<ref>Lallana, Emmanuel. (2008). e-Government Interoperability. United Nations Development Programme. United Nations. ISBN: 978-974-13-3227-4. Bangkok, Thailand. regionalcentrebangkok@undp.org</ref>

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<ref>Column Technologies. (2019). [https://www.columnit.com/value-of-service-in-the-digital-world.html Digital Services: Finding Value In A Tech-First World. Column Technologies Inc]. Retrieved 26-May-2019.</ref>

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<ref>Tiersky, Howard. (March 13th, 2017). [https://www.cio.com/article/3179607/5-top-challenges-to-digital-transformation-in-the-enterprise.html 5 top challenges to digital transformation in the enterprise. CIO from IDG. IDG Contributor Network. 2019]. Retrieved 25-May-2019.</ref>

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<ref>Palmgren, Juha. (October 21st, 2014). [https://modernbuyerbehaviour.wordpress.com/2014/10/21/benefits-and-disadvantages-of-the-e-services/ Benefits and Disadvantages of the E-Services. Modern Buyer Behaviour]. Retrieved 25-May-2019.</ref>

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<ref>Ashikuzzaman, Md. (November 16th, 2016). [http://www.lisbdnet.com/advantages-disadvantages-electronic-resource-e-resource/ Advantages & Disadvantages of Electronic Resource (E-Resource). LIS BD Network. 2013-2019]. Retrieved 26-May-2019.</ref>

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~~<ref>Justice Canada. (January 8, 2019). [https://laws-lois.justice.gc.ca/eng/acts/P-21/page-2.html#docCont Privacy Act. Government of Canada]. Retrieved 10-Jan-2019.</ref>~~

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<ref>Goodman, Paul. (February 15, 2019). [https://turbofuture.com/misc/Disadvantages-of-Digital-Technology 17 Disadvantages of Digital Technology. Turbo Future. A Maven Channel. HubPages Inc]. Retrieved 25-May-2019.</ref>

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<ref>E-Spin. (2019). [https://www.e-spincorp.com/the-advantages-and-disadvantages-of-e-government/ The Advantages and Disadvantages of E-Government. E-Spin Group of Companies. 2005-2019]. Retrieved 25-May-2019.</ref>

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<ref>Enterprisers Project. (2019). [https://enterprisersproject.com/what-is-digital-transformation What is digital transformation?. The Enterprisers Project. Red Hat Inc. 2019]. Retrieved 22-May-2019.</ref>

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<ref>Government of Western Australia. (May 1st, 2016). [https://www.wa.gov.au/government/publications/digital-services-policy Digital Services Policy. Government of Western Australia. Department of the Premier and Cabinet. Office of Digital Government]. Retrieved 26-May-2019.</ref>

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<ref>O’Brien, Clodagh. (2019). [https://digitalmarketinginstitute.com/en-ca/blog/13-03-18-what-are-the-benefits-of-digital-transformation What are the Benefits of Digital Transformation? Digital Marketing Institute SM. 2019]. Retrieved 26-May-2019.</ref>

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<ref>Treasury Board of Canada Secretariat. (October 1st, 2014). [https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=27916 Policy on Service. Government of Canada. Treasury Board of Canada Secretariat. ISBN: 978-0-660-09949-1]. Retrieved 26-May-2019.</ref>

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<ref>Government of Western Australia. (September 4th, 2017). [https://www.wa.gov.au/government/publications/digital-service-design-principles Digital Service Design Principles. Government of Western Australia. Department of the Premier and Cabinet. Office of Digital Government]. Retrieved 26-May-2019.</ref>

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<ref>Government of Canada. (March 29th, 2019). [https://www.canada.ca/en/government/system/digital-government/government-canada-digital-standards.html Government of Canada Digital Standards. Government of Canada. Digital Government]. Retrieved 26-May-2019.</ref>

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<ref>Bridewell Consulting. (April 16th, 2014). [https://www.bridewellconsulting.com/the-estimated-size-of-the-digital-economy The Estimated Size of the Digital Economy. Bridewell Consulting. (2019). bc@bridewellconsulting.com. Soane Point, 6-8 Market Place, Reading Berkshire, RG1 2EG]. Retrieved 26-May-2019.</ref>

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#firstHeading::after{

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content:"~~Blockchain~~";

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content:"Digital Services";

}

Nicolas.rheaume

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