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August 21, 2024 - TBS - Departmental Results Report (view source)

Revision as of 14:34, 18 September 2024

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=Notes and action item=
 
=Notes and action item=
 
===Updates===
 
===Updates===
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'''PCO'''
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'''DTO'''
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*Let us know if you have any campaigns you want to promote
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'''ESDC- Starting/Expanding a Family - Sara Kim'''
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Presentation deck: [https://014gc.sharepoint.com/:p:/s/TransformationESDC/EUWEsYFC6bRJp3aLeK0K2kABJaS20h7X6-GIo11MwjCRBg?e=GP1qTZ Starting/Expanding a Family]
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* Content and IA specifications being renamed Canada.ca Specifications - Specifications de Canada.ca
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*We want to discuss how to best engage with departments such as HC, CRA and IRCC to identity most relevant links
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*Looking for program experts
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*Context:
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**Focusing on expecting parents and parents, what information they need:
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***Benefit programs
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***Leave
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***Register child for SIN card
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***Access health benefits etc…
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*We’ve connected with several directorates in ESDC so far
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*Key pain points:
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**Siloed programs and benefits
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**Information overload
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**Admin burden
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**No news is bad news - clients become anxious with no updates
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**No coordination of leave and benefits
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*How we’re addressing pain points:
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**Situation simulator
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**Visual timeline board
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**Customized checklist
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***This is especially where we need help from other GC departments
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**Client stories
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**Promotional materials
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**Feedback options
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*Verifying content with other government departments/SMEs - we need your validation
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**Health Canada
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**CRA
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**IRCC
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'''Question and Answers'''
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Q: What are the timelines for content inventory/links.
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'''WAGE'''
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A: We launch in the fall so ASAP
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* Trying to automate updates for our new information
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* We’re asking other departments to use the “LGBTQ2 people” tag in Adobe Experience Manager (AEM) for all relevant news products.
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* This relates specifically to newsroom media products
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* Our new page: [[/www.canada.ca/en/women-gender-equality/free-to-be-me/news.html|https://www.canada.ca/en/women-gender-equality/free-to-be-me/news.html]]
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To add: We will be holding workshops to go over and verify the content/links. We anticipate it would be a 2-3 hour process for the workshops.
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'''TBS - Kayla Schultz - Departmental Results Report'''
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===Roundtable===
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'''Public Safety'''
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* Small incremental changes
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*We went live with our list of prohibited firearms under the upcoming Firearms Buyback Program.
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* The guidance template walks you through how to put together the report
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*Wildfires response page is ongoing with the automated news widget (for news products tagged "Forest Fires". Hurricane response page in the near future.
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* Minimalist template for smaller teams, but you can add features if you want
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* We are sharing the code we used to build the templates, so you can reuse it
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* This is more plain language, tables are clearer
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* We’re advising not to include signatures in web version, but you decisions
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* To see examples:
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** [[/test.canada.ca/experimental/departmental-plans-ministeriels/dp-content-model.html|https://test.canada.ca/experimental/departmental-plans-ministeriels/dp-content-model.html]]
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** [[/test.canada.ca/experimental/results-resultats/drr-full-page.html|https://test.canada.ca/experimental/results-resultats/drr-full-page.html]]
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** [[/uxl.app/9q1d962y|https://uxl.app/9q1d962y]]
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'''Questions'''
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'''Comment:'''
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Q:I like this new format. We often have a lot of supplemental content, should we include it? Is there guidance?
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A: You could include it in the government priorities section, there’s an expand/collapse.
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'''Principal Publisher'''
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* The nomination deadline for the 2024 Digital Analytics Awards is fast approaching! These awards celebrate the exceptional work being done in digital analytics across the Government of Canada.  
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* Submit your nominations by August 30 on our 2024 Digital Analytics GCXchange page
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* You can also visit our community of practice: [[/gcxgce.sharepoint.com/teams/1000163|Digital Analytics Community of Practice - Communauté de pratique de l’analyse numérique - Home / Accueil (sharepoint.com)]]
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'''DTO'''
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A/B testing
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* We have been doing A/B tests for life events
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* We are now testing with 9 themes/doormats, because we lost too much traffic when we took too many of the doormats away
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* We will consider success to be no significant decrease in traffic, with significant increase in life events traffic
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** We will be documenting all of the testing and publishing it in the fall
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'''Canada.ca Content Style Guide - Plain Language Update'''
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* [[/docs.google.com/presentation/d/14fB WDNSn3v1y3vJbAHGUPhu7oVhUk5mDVvAhutihOw/edit#slide%3Did.g101c13ff337%200%200|Presentation]]
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* Summer of 2023 release of the International Standard for plain language
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* No mention of grade levels
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* Problems with readability level testing
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** Assumes short words are always the best
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** Not applicable for technical documents
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* We decided to update plain language content in the style guide
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** Put together a working group
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** Coordinated with TBS
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** Engaged with Accessibility Standards Canada
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* Contact us at: [[Mailto:cds.dto-btn.snc@servicecanada.gc.ca|cds.dto-btn.snc@servicecanada.gc.ca]] for any questions
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'''Questions:'''
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Q: Any comms products available to support comms officers who have to explain the changes to their staff? If we don’t explain the changes, it could lead to problems. Some plain language staff could stick with the old ways instead of adapting to the changes.  
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A: We will be communicating with the community and we will discuss internally if there’s other communication needed.
Rob.boudreau
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