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March 20, 2024 - Updates, priorities of the week (view source)
Revision as of 14:22, 11 April 2024
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2. Roundtable
2. Roundtable
==Notes and action items==
==Notes and action items==
=== Updates ===
'''PCO'''
* We’re getting questions about budget, no info yet, will share when we know
* Budget is April 17
* Adobe Analytics monthly meeting this morning, check the [https://www.gcpedia.gc.ca/wiki/Adobe_Analytics_Change_Management_Meetings GCPEDIA] page if you’re interested in joining up for next month
===Roundtable===
===Roundtable===
CRA
* If you have migrated your Intranet to Sharepoint, please contact [[Mailto:gabriel.portillo@cra-arc.gc.ca|gabriel.portillo@cra-arc.gc.ca]]
* Also looking for anyone who can share training experience for Drupal
Public Safety
* Wildfires emergencies - planning for the upcoming wildfires season is underway now at senior levels, coordination on the web presence ([[/www.canada.ca/en/public-safety-canada/campaigns/wildfires.html|https://www.canada.ca/en/public-safety-canada/campaigns/wildfires.html]]) should be through your colleagues who attend the Federal Emergency Communications Coordination calls for content updates and linking
* Get Prepared - We anticipate publishing updated content from the first set of 10 hazards that were developed with partner departments in the coming weeks in advance of EP Week (May 5th)
Health Canada - Recalls and Safety Alerts - Updated UX test
* Presentation
* Website about recalls and safety alerts
* Goals and objectives, to determine if changes made were helping users
* Users had to complete 14 tasks
* Old study: Moderated
** All tasks were in random order
* New study:
** Unmoderated
* We used UserZoom
* Findings:
** We scored users scored from 1-5
** Found this system better than pass/fail
* Task performance Old vs. New
** User success increased roughly by 22%
** Users got frustrated with task 7, they said it was not user friendly
** Comparing task 7 and 14, the Transport Canada system, users preferred the TC search system
** Task 1, find if there’s issues with Primidone drug, there seems to be a problem with metadata so that GOC results appeared low on the page
** Users saw filters as an obstacle rather than a tool
* Filtering issues
** We are asking users to filter based on categories they didn’t know
** Additionally, on mobile, users had to scroll through several screens to navigate through all the filters
* Search issues:
** The search was collecting too many results based on irrelevant search terms
** Users are more willing to wait when they see a loading animation
** If nothing is happening, they don’t know if the search has stopped working
** Users didn’t know when to stop searching
** Action items were at the bottom of the page
* Mobile design issues:
** We had to make sure that users on mobile didn’t have to scroll horizontally
** Have to take into account how users hold their phones
* Lessons learned:
** A bad system can make a user lose faith after just one bad experience, they will use a different system like Google
** We have made a prototype which is available for testing
** Users don’t know if they’re searching for something that exists or not
*** If the result does show up right away, they will assume there’s no recall
QUESTIONS
Q: The [[/design.canada.ca/common-design-patterns/tables.html|responsive table]] on Canada.ca was designed so that you don’t have to scroll sideways, but it’s stayed in Beta.
A: Transport Canada has a good internal search, but not really accessible from google. The Health Canada data has been accessible in Google. We are based on a Drupal platform and haven’t to date been able to implement the responsive table, but we are working on it right now.
Q: Really great presentation. Two points: It seemed that the alerts looked permanent, but they should be temporary. The health icon was not easily identifiable.
A: Thank you.
Q: How did you like UserZoomGo?
A: Actually the company has been bought out, so stay tuned to hear about other products.
DTO:
* We looked at many products, here’s a review we put together. The pricing with UserZoomGo has definitely gone up after the corporate change.
* This is a good issue for everyone to share their experiences in Slack, because companies change rapidly, so the landscape is constantly evolving rapidly
Comments on research tools:
* Participants mentioned it would be helpful to assemble a list of approved tools and the justifications teams used to get approval
* A user mentioned it could be a good idea if Principle Publisher had a license for a research tool similar to Adobe Analytics, for use by the whole community