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February 28, 2024 - Updates, priorities of the week (view source)

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2.Roundtable
 
2.Roundtable
 
==Notes and action items==
 
==Notes and action items==
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=== Updates ===
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'''Principal Publisher'''
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* We have been updating Institutional Landing pages, specifically the “Follow us” page
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* We anticipate a few weeks of work on GCWEB to update the Twitter/X logo on pages and soon after in AEM
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* For AEM it will be released automatically
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* When it’s released, we will contact the community with more details and specifications, either through Slack or this meeting
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'''PCO'''
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* Presentation at CSPS on prototyping reinforced the need to demonstrate issues rather than just talking about them
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* March is just around the corner
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** If you have any new campaigns, please share them with us so we can promote them
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* Shout-out to ECCC team that ran some A/B tests that made improvements to their content
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=== Roundtable ===
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[[:en:images/5/58/Explore_Immigration_Programs_upload.pptx|IRCC - presentation - Explore Immigration Programs]]  
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* Task Success Survey highlighted some issues users had finding information
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* Our tool Come to Canada limits general exploring, but users wanted to “program shop” to compare immigration stream
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* Our objective was to make it easier for users to find information, so we
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** Changed the tool to ask simple questions
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** Supplied overview based on user answers
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** Used Simple interface
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Approach:
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* Used an iterative approach
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* Robust monitoring
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* Implement improvements quickly
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* User centric design principles
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** 50% of users on mobile
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** We removed images to look better on mobile
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** Put in spacing and padding
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* Iterative design
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** Determined nice to haves
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** Only implemented what we could to be ready for launch
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Usability testing
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* 8 sessions mix of mobile and desktop
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* Positive feedback on navigation
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* Users unclear on the first question, so we knew we had to change before launch
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* The filters weren’t being used very well, so we removed them
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* For the controls, users weren't using “start over” button, so we made the colour more noticeable
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Launch
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* We introduced the changes gradually starting with just a few pages
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* Monitoring:
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** We used a Validated UX survey, we were happy with the score of 3.7/5
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** Also used Page Feedback tool data
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** Adobe Analytics
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* 163,691 users, 69% of visitors clicked on the start tool at least once
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Next Steps
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* Looking back to the “nice to have” to see how to make improvements
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* We used simplicity which helped us be successful
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* We continue to make updates
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* One update at a time, then push it live, then monitor
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'''QUESTIONS'''
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Q: How did you get to be an empowered team?
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A: Support from management.
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Manager: We built the team, and the team had demonstrated success with past projects. The team also had buy-in from upper management for user-centric design.
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Comment:
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IRCC has a culture of answers not information, due the nature of their work and the amount of questions that they get. Therefore there’s a focus on providing service to users. This design follows that culture.
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Q: Is this developing into a new overall system replacing C2C? How did you find the approval process?
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A: The approval process was long due to delays, but not hard.
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To replace C2C would be very complicated, as it ties into many accounts and systems. But eventually, yes we hope this system will replace C2C.
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Q: Did you specifically make this new tool look different from C2C?
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A: Yes, we wanted to differentiate it for users, that it was a place to get quick help, and not so filled with long informational content.
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Q: Did you check the code to make sure the html specifications are proper for accessibility? I ran it through a checker and found some errors.
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A: Yes we did run some checkers, we have seen some small errors to fix.
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Reply: Yes it would be great to connect to discuss how to fix these kind of problems, as my team has encountered them as well
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'''General updates:'''
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'''WAGE'''
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* We've launched our new Call for proposals: https://women-gender-equality.canada.ca/en/funding/funding-programs/2slgbtqi-projects-fund-2024/about.html (open until April 10)
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* 2SLGBTQI+ Projects Fund 2024 Call for Proposals: About - Women and Gender Equality Canada
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'''IRCC'''
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* Launched the new [https://www.canada.ca/en/immigration-refugees-citizenship/services/sudan2023/pr-pathway.html Sudan PR pathway] yesterday and working with GAC to update the Canada’s response to the crisis page on their side
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* Going to start chats in the coming weeks about how we can ensure we’ve got clear cross linked info for these crises across departments
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* Waiting on a major announcement tomorrow that will have large impacts to the web content around visit
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'''NRCan'''
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* Removing some Ukraine content
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'''RCMP'''
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* We used GC Forms for our annual "Name the Puppy" contest. Thanks to the CDS team for this tool.
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* https://rcmp.ca/puppy
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* https://grc.ca/chiot
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'''NRCAN'''
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* We’re adopting Power BI for data visualization
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* We’re having accessibility issues.
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* Has any other department used it and mitigated the problems?
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* Hoping to see if anyone has the issue and interested in working on it.
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'''Discussion about PowerBI'''
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* ISC -We’ve also been having issues, would be interested to work on this
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* DTO, this link could be helpful: https://health-infobase.canada.ca/design-manual/
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* Issues with judging if content is WCAG compliant, who really decides if content actually is compliant
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* DTO: if a team is pushing to have content labeled compliant…they have to accept that they will take responsibility for any risk or consequences
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* ISC: We have been using the system that groups have to have content approve for accessibility compliance at the ADM
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* [https://gcxgce.sharepoint.com/teams/10001617 There's a PowerBI Community of Practice (On teams/ GCExchange) that might be helpful]
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* It was resolved that the participants interested in this issue would connect for meeting and possibly to setup a working group
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'''Canadian Heritage'''
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Sharepoint
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* If you have used sharepoint, can you please share any best practices, lessons learned etc..
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* Please email or reach me on Slack or email: [Mailto:sandra.laverty@pch.gc.ca sandra.laverty@pch.gc.ca]
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* Some resources from the participants:
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** [[:en:Mailto:sandra.laverty@pch.gc.ca|https://app.slack.com/client/T0105JB7T33/C05QU08547K]]
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** https://gc-web-comms.slack.com/archives/C015QK5SK7C/p1706736417152069?thread_ts=1706733758.608429&cid=C015QK5SK7C
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'''ISED'''
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Theme-wise we have identified a couple of places to add FPM content on Canada.ca, mainly:
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* Money and Finance: [[:en:/www.canada.ca/en/services/finance/fraud.html|Protection from frauds and scams - Canada.ca]] (FCAC - Karyna Zielinski leads on content dev)
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* Business and Industry: [[:en:/www.canada.ca/en/services/business/protecting.html|Protecting your business - Canada.ca]]
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We are already planning to post a feature to [[:en:/www.canada.ca/en/services/business/doing-business.html|Doing business with government - Canada.ca]] for PSPC
Rob.boudreau
869

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