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Innovation Hubs and Labs - GC Innovator Living Library (view source)
Revision as of 09:00, 23 October 2023
, 09:00, 23 October 2023no edit summary
|In private life, I’m a black belt, baker and busker.
|In private life, I’m a black belt, baker and busker.
|{{em|Joshua.turner@csps-efpc.gc.ca}}
|{{em|Joshua.turner@csps-efpc.gc.ca}}
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|style="text-align:center" |'''Steph Percival'''[[File:GC Innovator Living Library Steph Percival.jpg|alt=Photo of Steph Percival|thumb|Steph Percival]]
|style="text-align:center" |'''Steph Percival'''[[File:GC Innovator Living Library Steph Percival.jpg|alt=Photo of Steph Percival|thumb|Steph Percival]]
|Outside of her work, Catherine is passionate about indoor plants and collects them.
|Outside of her work, Catherine is passionate about indoor plants and collects them.
|{{em|catherine.lovatt-smith@dec-ced.gc.ca}}
|{{em|catherine.lovatt-smith@dec-ced.gc.ca}}
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|style="text-align:center" |'''Carmen Gervais'''
[[File:GC Innovator Living Library Carmen Gervais.jpg|alt=Photo of Carmen Gervais|thumb|Carmen Gervais]]
|I manage a team of experts at ESDC’s Transformation Accelerator Hub that provide Design Thinking services to rapidly build and test client-centric solutions to drive service transformation. Our services are product, time and Transformation driven: in 12 weeks or less we co-develop end-user tested prototyped solutions to real business problems while building capability in Design Thinking methodology and modern ways of working with our ESDC clients (the problem owners).
|Certifications: IDEOU Advanced Design Thinking, IDEOU Human-Centered Design, ProSci Change Management Practitioner, Managing Success Programmes (MSP).
I have experience supporting program redesign, developing and testing a policy to service continuum framework and driving service delivery modernization across multiple business lines.
Currently I am the lead on a Journey Lab that will serve as the first use case of a new service being stood up in the department. Journey Labs provide an end-to-end service to improve client and employee experience using a cross-organizational and iterative approaches to test and refine a working Minimum Viable Product that offers immediate value and drives incremental progress toward an ideal future state.
Certifications: IDEOU Advanced Design Thinking, IDEOU Human-Centered Design, ProSci Change Management Practitioner, Management Success Programs (MSP).
|English and French
|I am a bilingual anglophone despite having a French name, I have spent all of my career in the innovation space and I have a passion for ceramics.
|{{em|carmen.gervais@servicecanada.gc.ca }}
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