wiki

MyTC Oversight

Revision as of 08:44, 24 March 2020 by Rick.massie1 (talk | contribs) (→‎Tips, Tricks, and Troubleshooting)

What is myTC Oversight?

myTC Oversight is Transport Canada’s new digital platform that is digitizing inspection processes and inspectors’ reference materials.

The Reference Centre

Oversight reference materials for all modes

All inspectors can access oversight reference material using myTC Oversight.

The myTC Oversight Reference Centre contains digital versions of the oversight reference materials that inspectors need to access to conduct inspections. It contains oversight reference materials that are currently accessed through a variety of government websites, paper binders, RDIMS documents, and other sources. Reference materials are organized into folders for quick browsing, or can be found through the search feature. Inspectors can now leave their binders at the office because the oversight reference material they need to do their jobs is on their tablets, even when they don’t have an internet connection.

The Activity Centre

Oversight Reporting designed with inspectors in mind

The myTC Oversight Activity Centre contains digital inspection processes that allow inspectors to:

  • prepare, complete and submit inspection forms electronically
  • incorporate electronic signatures
  • convert inspection data to PDFs and deliver them by email or by
  • printing


When an inspection type is added to the Activity Centre, the aim is to minimize the paperwork and administrative processes related to inspections, giving inspectors more time to focus on inspecting. With myTC Oversight’s summer 2019 release, Marine Safety Inspectors can now use the myTC Oversight Activity Centre while conducting Flag State and Port State inspections.

Future Releases

The myTC Oversight team is building a platform that supports the needs of inspectors. We continually update myTC Oversight based on the feedback we get from inspectors, starting with the most important functions that are required for inspections, as well as additional tools and features that make the inspection reporting process more efficient and easier.


Upcoming maintenance releases will include increased usability such as enhanced search features, and performance improvements (through cloud integration).


If you’re an inspector and would like to provide feedback, you can send us your commentsat any time or fill out our <a href="https://www.surveymonkey.ca/r/MTtc1019"> Mobile Technology Survey.


Learn how to use myTC Oversight and how to maximize the potential of your myTC Oversight mobile devices.

Tips, Tricks, and Troubleshooting

The myTC Oversight Team is creating videos, user guides, and troubleshooting tips for you. New additions will be posted on this page as they become available.

If you’re looking for something specific, you can send us an email to [mailto:TC.MyTCoversight-SurveillancemonTC.TC@tc.gc.ca?subject=myTC%20Oversight%20Feedback&body=Ideas%20or%20feedback%20for%20myTC%20Oversight:%0A%0A let us know what types of training and user materials will be most helpful to you.

The Reference Centre

The Activity Centre (currently only available for marine inspectors)

Mobile Devices

The Ambassador Network

Get help, no matter where you work


The Transport Canada Change Ambassador Network is a network of inspectors from all across Canada who are ready and able to help you with myTC Oversight.


Help for everyone. From people who know your work.


Ambassadors are Transport Canada inspectors, and they come from across all modes (Marine, Civil Aviation, Rail and TDG), in every region. They are early adopters of myTC Oversight and are leaders in working with new technology.


Every question is a good question.


Ambassadors can support you in many ways. They can:

  • help you out with working in myTC Oversight,
  • help you find answers to questions you have about your mobile device, and
  • listen to your feedback and share it with the myTC Oversight team.

Every time you work with an Ambassador, you not only help find your own answers, but you also provide valuable insight into how we can improve myTC Oversight to make it better for everyone.

Contact an Ambassador

To connect with an Ambassador in your region, see the <a href="http://mytc/RDIMS/15133645"> Transport Canada Change Ambassadors Network Contact Information list </a> .

Become an Ambassador!

If you’d like to join the Ambassadors Network help others, get approval from your manager and contact us at <a href="mailto:TC.MyTCoversight-SurveillancemonTC.TC@tc.gc.ca?subject=Request%20for%20Information%20About%20the%20Ambassadors%20Network" > TC.MyTCoversight-SurveillancemonTC.TC@tc.gc.ca </a> . You’ll receive an invitation to join the <a href="https://gccollab.ca/groups/profile/591866/entransport-canada-change-ambassadors-networkfrru00e9seau-des-ambassadeurs-du-changement-de-transports-canada" > GCcollab group </a> , access to myTC Oversight training, and we’ll provide you with tools and products to help you help others.


As an Ambassador you’ll be among the first to know about our new projects, and you’ll get to influence the evolution of myTC Oversight and the tools we provide to users.

Contact Us

You can contact the myTC Oversight team whenever you have questions or ideas. Email us at: <a href="mailto:TC.MyTCoversight-SurveillancemonTC.TC@tc.gc.ca?subject=myTC%20Oversight%20Feedback&body=Ideas%20or%20feedback%20for%20myTC%20Oversight:%0A%0A" > TC.MyTCoversight-SurveillancemonTC.TC@tc.gc.ca </a> 

















==   Accessories==


Many tablet functions can be enhanced simply by ordering the proper accessory. For example you can contact your manager or IT support to order:

  • Adaptors to connect to HDMI devices such as boardroom screens
  • USB hubs to increase the amount of available USB ports
  • anti-glare screen protectors to help reduce screen glare
  • CD/DVD drives and card readers
  • carrying cases
  • stylus/pens

== Charging and Battery Life 

 ==

Keep your tablet on a charger whenever possible. This ensures that it is fully charged when you need it.


You can optimize your battery charging by making sure your tablet is turned on before you charge the battery.


If you need your device to last longer when running on battery, you can request an external battery pack through your manager / Service Desk. 

==Browser and Network Speed ==

GCSRA is slower than public internet connections. If you’re away from the office, you’ll need to use GCSRA to access internal Transport Canada tools such as RDIMS or internal sites such as myTC or GCpedia. However, if you don’t need access to internal Transport Canada sites or applications, your browser/internet connection will be much faster if you use standard WiFi instead of GCSRA. 

==Screen and Text Size ==

Windows 10 has many settings to make it easier to read text and see images on your device. To change these settings:


<img src="https://www.gcpedia.gc.ca/gcwiki/images/8/80/Windows_key.png" width="114" height="98" />

  • Press your windows key on your keyboard
  • Type Display and hit the Enter key on your keyboard to select theDisplay settings option in Windows 10.
  • This brings you to the Display settings page, which includes:
    • Brightness and colour
    • Change the size of text, apps, and other items , which allows you to make items such as text and images on your screen appear larger or smaller.
    • Resolution can help if your Windows desktop icons are too small. Using a lower number in resolution will make your desktop items appear larger on your device. 
==Storage Space on your Device  ==

Your device needs plenty of storage space in order to function at its best.

Optimizing your device storage space

If your device seems slow, or if you think you might be running low on storage space, you should contact the Service Desk and have them check your system to see if they need to optimize your storage space.

Causes of low storage space

Some of the things that can cause you to run low on storage space are:

  • Storing non-essential documents on your device. Most files you need to access should be stored in RDIMS or available online. If you have other files outside of RDIMS, myTC Oversight, or myTC that you want to have access to, contact the Service Desk for solutions and options.
  • Syncing network drives for offline availability. (Most employees should only need to sync the Reference Centre). If you haven’t manually synced drives, this won’t be an issue for you.
  • Large system files, such as windows updates, which automatically download to your device.
  • Having multiple user accounts on your device. (For example, if other TC employees have logged on to your device, it will use up some device storage).

If you think that any of the above may be causing your device to run low on storage, please contact the Service Desk for solutions. 

==Transferring and Downloading Photos==

Instructions <a href="http://mytc/RDIMS/15793854"> to download photos from your TC smartphone </a> are available in RDIMS. 

==Updates ==

If your device doesn’t have the latest updates, there may be performance or speed issues.


Connect your tablet to a TC-internal network (wired or TC-TC Wi-Fi) as often as you can to make sure that all TC-internal updates and patches make it to your tablet. 

==Using RDIMS  ==

When disconnecting from GCSRA, make sure your tablet has no opened RDIMS documents or File Explorer windows with RDIMS content listing in them. Otherwise, your tablet may freeze, requiring you to force-reboot it (by holding down the power switch until it restarts).


If you disconnect from GCSRA while you have an RDIMS document checked-out (opened for editing), the document will stay checked-out and won’t be editable by anyone (including yourself) until you check the document back in using RDIMS. 


















==First we built something for everyone… ==

All TC inspectors in all transport modes can now use the myTC Oversight Reference Centre to access the digital reference material necessary to complete their inspections. This replaces the need to carry legacy, paper copies of reference material, with material that is available all in one place on the platform, even when inspectors are disconnected from either the TC network or the internet. 

==Now we’re building everyone something… ==

Having built the platform, the myTC Oversight Team is now developing the Activity Centre by adding digital inspection processes so that inspectors can:

  • conduct, complete and review inspections
  • incorporate electronic signatures where required
  • convert inspection data to PDFs and deliver them by email, or by printing if required. 












==No more binders. Everything at your fingertips.==

Access the oversight reference material that you need for your job on your work tablet. The Reference Center works without a network connection, which means less to carry and less to sort through as you work.


Quick. And Easy

When you need to find a regulation, you can quickly search and find it in myTC Oversight, making your job easier, and helping you keep your clients informed.

No internet - no problem.

Access your documents and complete reports at any time, even without a network connection.

Growing to meet your needs

myTC Oversight is continually improving, and uses your feedback and requests to guide what we build. myTC Oversight is for you, the inspector. We’re working on creating an online community where you can share your thoughts, questions and ideas. You can also <a href="https://www.surveymonkey.ca/r/MTtc1019"> fill out our survey </a> or <a href="mailto:TC.MyTCoversight-SurveillancemonTC.TC@tc.gc.ca?subject=myTC%20Oversight%20Feedback&body=Ideas%20or%20feedback%20for%20myTC%20Oversight:%0A%0A" > us to share your thoughts and feedback. </a>

If you’re an inspector and would like to provide feedback, you can <a href="https://docs.google.com/forms/d/e/1FAIpQLSdrMe4RB49sckATUMXjjKgZf4z7QrCB-EFMhLEs3pbgSw5FcQ/viewform?usp=sf_link" > send us your comments </a> at any time or fill out our <a href="https://www.surveymonkey.ca/r/MTtc1019"> Mobile Technology Survey </a> .

==
Support ==

The Ambassadors Network is a group of inspectors from across Canada that are willing to help you out with any questions, training, or tips you need for using myTC Oversight. <a href="http://mytc/RDIMS/15133862"> Reach out to an Ambassador directly </a> or contact myTC Oversight at <a href="mailto:TC.MyTCoversight-SurveillancemonTC.TC@tc.gc.ca?subject=Help%20Request%20For%20myTC%20Oversight%20" > TC.MyTCoversight-SurveillancemonTC.TC@tc.gc.ca </a> with questions, and we’ll link you up with someone who can help you out quickly.

== ==

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