Federal Public Service Organizational Ombuds Community
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| Home | About us | Our guiding principles | Our impact | Contact Us |
Organizational Ombuds Council:
•Currently 24 ombuds representing 44 departments and agencies.
•Various mandates and models across departments.
•Guided by common Standards of Practice aligned with the International Ombuds Association.
Role of the Ombuds:
•Provide a confidential, impartial and independent space for employees to discuss issues and explore options for resolution.
•Serve as an upward feedback channel to senior management.
•Raise awareness to prevent and address workplace issues that can affect health, safety, fairness and inclusion in the workplace.
•Share insight and make recommendations in support of a safe, healthy and inclusive organizational culture.
Guiding Principles
•Independence
•Confidentiality
•Impartiality
•Informality
CREATING A SAFE SPACE: OUR PRINCIPLES
CONFIDENTIALITY
Ombuds hold all communications in confidence.
When raising issues and trends, feedback is provided in a way that safeguards the identity of individuals.
Confidentiality may be lifted with the visitor’s permission or when there is a potential threat to life and safety.
IMPARTIALITY
Ombuds listen to and consider the concerns and interests of all parties objectively.
They do not defend the interests of any particular individual in the organization.
INDEPENDENCE
Ombud usually report to the highest level in the organization and have direct access to other senior managers in the organization.
Ombuds exercise sole discretion over whether or how to act regarding an individual’s concern, a trend or systemic issue.
INFORMALITY
Ombuds do not participate in investigations or formal processes.
Calling upon the Ombuds is voluntary and is not a required step in a recourse.
Informing the Ombuds of an issue does not constitute an official notice to the organization.
A SAFE SPACE TO EXPLORE OPTIONS
A place where you can:
-Find help to better understand the situation
at hand.
-Clarify your goals and options.
-Gain a different perspective on your
situation.
-Navigate existing systems.
-Learn about resources and recourse
mechanisms.
It can help when:
-You are hesitant to raise and discuss workplace issues with anyone for fear of reprisal or judgment.
-You feel you have exhausted all avenues and have nowhere to turn.
-You are unsure how to move forward with a particular workplace issue.
-You need to better understand available resources.
TYPES OF ISSUES RAISED
-Respect in the workplace
-Staffing and classification
-Official languages
-Workload and overtime
-Performance management
-Reprisal or fear of reprisal
-Discrimination
-Wrongdoing
-Accommodation
-Harassment
-Health and Safety
-Pay and pension
-Career progression
-Return to office
-Values and Ethics
RAISING ORGANIZATIONAL AWARENESS
Ombuds work at:
-Raising awareness on systemic issues and trends.
-Providing feedback to those with the power to effect change on:
-workplace well-being
-ineffective, discriminatory or unfair processes, programs and policies
-Sharing trends and promoting promising practices when engaging employee networks and champions, unions, and the federal ombuds community.
How to Reach Us
| Department or Agency | Ombuds Name | Ombuds e-mail | Generic e-mail |
| Agriculture and Agrifood Canada | Elianne Hall | [[1]] | |
| Canada Economic Development for Quebec Regions | Judith Brunet | [[2]] | [[3]] |
| Canada Energy Regulator | Judith Brunet | [[4]] | [[5]] |
| Canada School of Public Service | Vincent Houle | [[6]] | |
| Canadian Human Rights | Judith Brunet | [[7]] | [[8]] |
| Canadian Heritage | Eliane Habib | [[9]] | |
| Canadian Institutes of Health Research | Judith Brunet | [[10]] | [[11]] |
| Department or Agency | Ombuds Name | Ombuds e-mail | Generic e-mail |
| Canadian Northern Economic Development Agency | Judith Brunet | [[12]] | [[13]] |
| Canadian Nuclear Safety Commission | Judith Brunet | [[14]] | [[15]] |
| Canadian Space Agency | Judith Brunet | [[16]] | [[17]] |
| Correctional Services Canada | John Tremble | [[18]] | |
| Courts administration Service | Judith Brunet | [[19]] | [[20]] |
| Employment and Social Development Canada | Elizabeth-Ann Smith | [[21]] | |
| Environment and Climate Change Canada | Corinne Boudreault | [[22]] | bureaudurespect-respectbureau@ec.gc.ca |
| Department or Agency | Ombuds Name | Ombuds e-mail | Generic e-mail |
| Federal Economic Development Organization for Northern Ontario | Judith Brunet | [[23]] | [[24]] |
| Financial Transaction and Reports Analysis Centre of Canada | Mijanoux Beauchamp | [[25]] | |
| Fisheries and Oceans Canada | Chantal Schryer | [[26]] | |
| Global Affairs Canada | Robert Sinclair | [[27]] | |
| Health Canada | Sylvie Richard | [[28]] | ombudsman@hc-sc.gc.ca |
| Immigration and Refugee Board of Canada | Raymond Kunze | [[29]] | |
| Impact Assessment Agency Canada | Judith Brunet | [[30]] | [[31]] |
| Department or Agency | Ombuds Name | Ombuds e-mail | Generic e-mail |
| Indigenous Services Canada | Nadia Ferrara | [[32]] | |
| Infrastructure Canada | Judith Brunet | [[33]] | [[34]] |
| Innovation, Science and Economic Development Canada | Eve Nadeau
Acting |
[[35]] | [[36]] |
| Justice Canada | Sonya-Kim St-Julien | [[37]] | [[38]] |
| National Defense | Gregory Lick | [[39]] | |
| National Research Council of Canada | Karine Gauvreau | [[40]] | |
| Natural Sciences & Engineering Research Council | Nadine-Larcher-Auger | [[41]] | [of the Ombuds.Bureau de LOmbuds@nserc-crsng.gc.ca|Office_of_the_Ombuds.Bureau_de_LOmbuds@nserc-crsng.gc.ca] |
| Department or Agency | Ombuds Name | Ombuds e-mail | Generic e-mail |
| Office of the Privacy Commissioner of Canada | Judith Brunet | [[42]] | [[43]] |
| Office of the Auditor General of Canada | Janet Campbell | [[44]] | |
| Office of the Commissioner of Lobbying | Judith Brunet | [[45]] | [[46]] |
| Office of the Correctional Investigator | Judith Brunet | [[47]] | [[48]] |
| Office of the Secretary to the Governor General | Judith Brunet | [[49]] | [[50]] |
| Offices of the Information Commissioners of Canada | Judith Brunet | [[51]] | [[52]] |
| Parks Canada | Denis Pariseau
Acting |
[[53]] |
| Department or Agency | Ombuds Name | Ombuds e-mail | Generic e-mail |
| Public Health Agency of Canada | Sylvie Richard | Sylvie.richard@hc-sc.gc.ca | ombudsman@hc-sc.gc.ca |
| Public Safety Canada | Manda Noble-Green | [[54]] | [[55]] |
| Public Service Commission | Maria Tsourounakis | [[56]] | cfp.ombuds.psc@cfp-psc.gc.ca |
| Public Services and Procurement Canada | Mario Baril | [[57]] | [[58]] |
| RCMP External Review Committee | Judith Brunet | [[59]] | [[60]] |
| Shared Services Canada | Alexandre St-Jean | [[61]] | [[62]] |
| Social Sciences and Humanities Research Council | Nadine Larcher-Auger | [[63]] | [of the Ombuds.Bureau de LOmbuds@nserc-crsng.gc.ca|Office_of_the_Ombuds.Bureau_de_LOmbuds@nserc-crsng.gc.ca] |
| Department or Agency | Ombuds Name | Ombuds e-mail | Generic e-mail |
| Treasury Board of Canada Secretariat | Lianna Ferran | [[64]] | |
| Women and Gender Equality Canada | Judith Brunet | [[65]] | [[66]] |