Theme Management Committee Covid-June 12 2020 - Comité de gestion des thèmes Covid-12 juin 2020
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Agenda
1. Updates
2. Page success widget update - Susan Harper
Notes and action items
- Presentation: Page success widget feedback and analysis (Google slides)
- Presentation: Page success widget feedback and analysis (.pptx)
- Updates
TBS
- Finished up a labelling study and results will be shared next week
- Kelly Acton presented Primer at ADM Strat Comms meeting. A Heads of Comms message will go out next week with Primer. We encourage you to share it with your teams.
Health Canada
- Solely focused on supporting ISED on Business page right now
No updates from PCO and Principal Publisher
- Update on Page Success Widget - Susan and Penny
- Presented deck:
- HC PHAC collaborated with Principal Publisher, PCO, and TBS and launched a Page Success Widget on May 11th to get feedback on two pages
- When people responded, an email went to Health Canada PHAC
- Since the launch, there have been over 5,000 responses - 164 responses/day
- Process all the responses by tagging feedback
- Currently dealing with responses manually (as automation hasn’t been set up yet). It isn’t simple. You have to examine people’s nuances and interpret the person’s feedback.
- There weren’t any content updates during this time that would impact people’s feedback
- Lessons learned from this can help support content guidance and recommendations, especially revising labels and headings to help people find what they are looking for
- Having it on a page for even just two weeks will provide a lot of insight
- Need an automated back-end to process emails
- Next steps: Pausing pilot and removing widget for now - manually processing email responses was overwhelming
- Helped ISED who is going to be next on
- Once it’s more automated, it can stay on pages
Ordre du jour
1. Mises à jour
2. Mise à jour de la widget du succès de la page - Susan Harper
Notes et actions à prendre
- Présentation : version française à venir