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Linda MacMillan
Linda MacMillan
Director, Client Service
Director, Client Service
In case you missed the '''September 27 Points of Contact and Required Training Coordinators Forum'''—or if you want to go back and catch it again—a video recording of the session is now available. The link to the webcast and timeframes for Forum topics are in the “September 2018” sub-folder in the “PoC/RTC Forums” folder under the “Files” tab of VOILÀ.
In case you missed the '''September 27 Points of Contact and Required Training Coordinators Forum'''—or if you want to go back and catch it again—a video recording of the session is now available. The link to the webcast and timeframes for Forum topics are in the “September 2018” sub-folder in the “PoC/RTC Forums” folder under the “Files” tab of VOILÀ.
In-person sessions were held on June 19, 20, 26 and 27, and online participation opportunities were available through the [https://gcconnex.gc.ca/groups/profile/20206162/canada-school-of-public-service-ecole-de-la-fonction-publique-du-canada?language=en Canada School of Public Service GCconnex group] and [https://gccollab.ca/groups/profile/1042029/envoilu00c0frvoilu00c0 VOILÀ] on GCcollab from September 12 to October 5. We are currently reviewing and analyzing the input and will report the findings to you in the New Year.
In-person sessions were held on June 19, 20, 26 and 27, and online participation opportunities were available through the [https://gcconnex.gc.ca/groups/profile/20206162/canada-school-of-public-service-ecole-de-la-fonction-publique-du-canada?language=en Canada School of Public Service GCconnex group] and [https://gccollab.ca/groups/profile/1042029/envoilu00c0frvoilu00c0 VOILÀ] on GCcollab from September 12 to October 5. We are currently reviewing and analyzing the input and will report the findings to you in the New Year.
<div style="line-height: 3em; font-size: 200%; text-indent: 0%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''New Regional Client Relations Team'''</div>
<div style="line-height: 1.5em; font-size: 150%; text-indent: 0%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''New Regional Client Relations Team'''</div>
On September 5, the School announced the creation of a new '''Regional Client Relations Team''' as part of the School’s efforts to better engage its organizational clients. This new team will work closely with the national Client Service Team to ensure that the School’s curriculum is responsive to client needs and regional circumstances from coast to coast to coast. Together, these teams will maintain and improve the School’s dialogue with you about its products and services.
On September 5, the School announced the creation of a new '''Regional Client Relations Team''' as part of the School’s efforts to better engage its organizational clients. This new team will work closely with the national Client Service Team to ensure that the School’s curriculum is responsive to client needs and regional circumstances from coast to coast to coast. Together, these teams will maintain and improve the School’s dialogue with you about its products and services.
The Regional Client Relations Team will be working with your '''regional learning delegates, senior managers and human resources professionals'''. Thank you for providing us with the information on your regional learning contacts. If you have yet to provide names and contact information for these individuals, please share this with us at your earliest convenience.
The Regional Client Relations Team will be working with your '''regional learning delegates, senior managers and human resources professionals'''. Thank you for providing us with the information on your regional learning contacts. If you have yet to provide names and contact information for these individuals, please share this with us at your earliest convenience.
<div style="line-height: 3em; font-size: 200%; text-indent: 0%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Meet the members of the new Regional Client Relations and Partnerships team!'''</div>
<div style="line-height: 1.5em; font-size: 150%; text-indent: 0%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Meet the members of the new Regional Client Relations and Partnerships team!'''</div>
[[File:PoC and RTC - Fall 2018 At Your Service.jpg|frame]]
[[File:PoC and RTC - Fall 2018 At Your Service.jpg|frame]]
Many things could be on the table, but for now, regional representatives should expect a responsive team that’s ready to listen to suggestions and feedback. They should also expect some interesting ideas to come their way as we explore new and innovative ways of looking at government and public service priorities and how regional clients can bring learning on these priorities into their organizations.
Many things could be on the table, but for now, regional representatives should expect a responsive team that’s ready to listen to suggestions and feedback. They should also expect some interesting ideas to come their way as we explore new and innovative ways of looking at government and public service priorities and how regional clients can bring learning on these priorities into their organizations.
<div style="line-height: 3em; font-size: 200%; text-indent: 0%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Forum follow-up: Point of Contact and Required Training Coordinator roles'''</div>
<div style="line-height: 1.5em; font-size: 150%; text-indent: 0%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Forum follow-up: Point of Contact and Required Training Coordinator roles'''</div>
During the May 24 Forum, we heard overwhelmingly that the '''distinction between the roles of Points of Contact and Required Training Coordinators is not clear'''. You asked the School to clarify each role so they can be better understood by everyone.
During the May 24 Forum, we heard overwhelmingly that the '''distinction between the roles of Points of Contact and Required Training Coordinators is not clear'''. You asked the School to clarify each role so they can be better understood by everyone.
We invite you to review the document and share your thoughts on the questions at the bottom of the document through discussions on '''[https://gccollab.ca/groups/profile/1042029/envoilu00c0frvoilu00c0 VOILÀ] as part of our online forum on December 14, 2018'''.
We invite you to review the document and share your thoughts on the questions at the bottom of the document through discussions on '''[https://gccollab.ca/groups/profile/1042029/envoilu00c0frvoilu00c0 VOILÀ] as part of our online forum on December 14, 2018'''.
<div style="line-height: 3em; font-size: 200%; text-indent: 0%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Forum follow-up: update on process for collecting and maintaining information on mandatory training in departments'''</div>
<div style="line-height: 1.5em; font-size: 150%; text-indent: 0%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Forum follow-up: update on process for collecting and maintaining information on mandatory training in departments'''</div>
The Client Service team is developing a '''process for collecting and maintaining information on mandatory training in organizations'''. This information—gathered from you—is an important consideration in capacity planning. Further to an email sent from the “Clients” inbox on November 11, 2018, we would like to remind you to complete the template attached to that email with the School products designated as “mandatory” and “recommended” in your department. Please '''send the completed document''' to [csps.clients.efpc@canada.ca csps.clients.efpc@canada.ca] by '''December 3, 2018'''. If you have any questions, do not hesitate to contact us.
The Client Service team is developing a '''process for collecting and maintaining information on mandatory training in organizations'''. This information—gathered from you—is an important consideration in capacity planning. Further to an email sent from the “Clients” inbox on November 11, 2018, we would like to remind you to complete the template attached to that email with the School products designated as “mandatory” and “recommended” in your department. Please '''send the completed document''' to [csps.clients.efpc@canada.ca csps.clients.efpc@canada.ca] by '''December 3, 2018'''. If you have any questions, do not hesitate to contact us.
<div style="line-height: 3em; font-size: 200%; text-indent: 0%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Forum follow-up: classroom course schedule on GCcampus'''</div>
<div style="line-height: 1.5em; font-size: 150%; text-indent: 0%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Forum follow-up: classroom course schedule on GCcampus'''</div>
During the September 27 Forum, we asked you how many months in advance of delivery you would like to see course offerings listed on GCcampus. The majority of poll respondents (67%) indicated that they would like to see course offerings displayed '''10 to 12 months''' prior to their delivery dates. 17% of respondents wanted to see course offerings 6 to 9 months in advance, and the remainder of respondents wished to see course offerings either 13 to 18 (11%) or more than 19 (6%) months in advance of delivery dates.
During the September 27 Forum, we asked you how many months in advance of delivery you would like to see course offerings listed on GCcampus. The majority of poll respondents (67%) indicated that they would like to see course offerings displayed '''10 to 12 months''' prior to their delivery dates. 17% of respondents wanted to see course offerings 6 to 9 months in advance, and the remainder of respondents wished to see course offerings either 13 to 18 (11%) or more than 19 (6%) months in advance of delivery dates.
<div style="line-height: 3em; font-size: 200%; text-indent: 0%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Forum follow-up: VOILÀ''' </div>
<div style="line-height: 1.5em; font-size: 150%; text-indent: 0%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Forum follow-up: VOILÀ''' </div>
Your engagement with VOILÀ has been humbling, whether you’ve been making use of the files posted, replying to blog posts, participating in discussions, filling out templates through the group documents function or viewing the calendar of events. As of November 14, 2018, VOILÀ has 160 members representing 20 organizations, including the School. '''Please continue using this Forum! As a group, we can aim to expand our use to include its many other functions'''. Check out the post-September 27 Forum materials on VOILÀ to see the GCcollab demonstration PowerPoint presentation. As well, a GCcollab demonstration provided by Renelle Chalifoux, Manager in the Client Service team, is available from 1:10:54 to 1:25:55 of the September 27 Forum webcast. If you require any support in using VOILÀ, please contact us—we’d be happy to guide you.
Your engagement with VOILÀ has been humbling, whether you’ve been making use of the files posted, replying to blog posts, participating in discussions, filling out templates through the group documents function or viewing the calendar of events. As of November 14, 2018, VOILÀ has 160 members representing 20 organizations, including the School. '''Please continue using this Forum! As a group, we can aim to expand our use to include its many other functions'''. Check out the post-September 27 Forum materials on VOILÀ to see the GCcollab demonstration PowerPoint presentation. As well, a GCcollab demonstration provided by Renelle Chalifoux, Manager in the Client Service team, is available from 1:10:54 to 1:25:55 of the September 27 Forum webcast. If you require any support in using VOILÀ, please contact us—we’d be happy to guide you.
To reduce duplication and to make fullest use of our portal, we will be '''transitioning to communicating with you primarily through VOILÀ''', except for Forum calendar invitations, organizational reports and time-sensitive and urgent information, which will continue to be sent through Outlook. Please create or sign into your GCcollab account, become a member of VOILÀ and let us know if you need any help.
To reduce duplication and to make fullest use of our portal, we will be '''transitioning to communicating with you primarily through VOILÀ''', except for Forum calendar invitations, organizational reports and time-sensitive and urgent information, which will continue to be sent through Outlook. Please create or sign into your GCcollab account, become a member of VOILÀ and let us know if you need any help.
<div style="line-height: 3em; font-size: 200%; text-indent: 0%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Forum follow-up: panel discussion on talent management for non-EX employees''' </div>
<div style="line-height: 1.5em; font-size: 150%; text-indent: 0%; font-family:'Helvetica Neue', 'Lucida Grande', Tahoma, Verdana, sans-serif;"> '''Forum follow-up: panel discussion on talent management for non-EX employees''' </div>
As part of our continued effort to improve the registration process for learners who do not meet the application criteria for the Aspiring Directors Program (ADP), the September Forum included a panel discussion on how we can better use the talent management process for EX feeder groups. We heard from three engaging speakers about their experiences with talent management for non-EX employees.
As part of our continued effort to improve the registration process for learners who do not meet the application criteria for the Aspiring Directors Program (ADP), the September Forum included a panel discussion on how we can better use the talent management process for EX feeder groups. We heard from three engaging speakers about their experiences with talent management for non-EX employees.
'''Jennifer Currier, Executive Programs Advisor at the Canadian Food Inspection Agency''', identified five characteristics that are used at CFIA in assessing the aptitudes of potential candidates in their non-EX leadership development program. These aptitudes are sometimes difficult to pinpoint in cases where there is an apparent—but covert—barrier to leadership potential. The five characteristics identified are as follows:
'''Jennifer Currier, Executive Programs Advisor at the Canadian Food Inspection Agency''', identified five characteristics that are used at CFIA in assessing the aptitudes of potential candidates in their non-EX leadership development program. These aptitudes are sometimes difficult to pinpoint in cases where there is an apparent—but covert—barrier to leadership potential. The five characteristics identified are as follows:
1. Gets "stressed out" and makes things worse in difficult, challenging or crisis situations.
1. Gets "stressed out" and makes things worse in difficult, challenging or crisis situations.
2. Places an inordinate value on his or her technical prowess to the detriment of broader leadership abilities.
2. Places an inordinate value on his or her technical prowess to the detriment of broader leadership abilities.
3. Has a tendency to blame others or the "situation" for mistakes, performance shortcomings, etc.
3. Has a tendency to blame others or the "situation" for mistakes, performance shortcomings, etc.
4. Impedes timely or cost-effective work delivery by being overly hesitant, perfectionist or stubborn.
4. Impedes timely or cost-effective work delivery by being overly hesitant, perfectionist or stubborn.
5. Has tunnel vision: focuses on what happens in their own unit to the exclusion of broader issues.
5. Has tunnel vision: focuses on what happens in their own unit to the exclusion of broader issues.
'''Mélanie Legault, Executive Coach and Talent Management Advisor at Transport Canada''', spoke about a leadership development program for non-EXs in her department. Interested applicants are screened into the program upon senior management approval, with each participant being offered an 18-month leadership development assignment. As part of the leadership development program, Mélanie provides one-on-one coaching, access to information on leadership development opportunities, an analysis of strengths and weaknesses and an articulation of areas for improvement, among other components.
'''Mélanie Legault, Executive Coach and Talent Management Advisor at Transport Canada''', spoke about a leadership development program for non-EXs in her department. Interested applicants are screened into the program upon senior management approval, with each participant being offered an 18-month leadership development assignment. As part of the leadership development program, Mélanie provides one-on-one coaching, access to information on leadership development opportunities, an analysis of strengths and weaknesses and an articulation of areas for improvement, among other components.