Difference between revisions of "Theme Management Committee Covid-April 15 2020 - Comité de gestion des thèmes Covid-15 avril 2020"
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==Notes and action items== | ==Notes and action items== | ||
| − | + | # '''Updates''' | |
'''Action Items from DTO''' | '''Action Items from DTO''' | ||
* '''Reminder to get your alerts up and keep them updated''' | * '''Reminder to get your alerts up and keep them updated''' | ||
| Line 27: | Line 27: | ||
'''Susan Harper (Health Canada)''' | '''Susan Harper (Health Canada)''' | ||
* Finalizing Landing page guidance to help keep content on the page limited and strategic. It is going through approvals. | * Finalizing Landing page guidance to help keep content on the page limited and strategic. It is going through approvals. | ||
| − | '''Celeste (PCO)''' | + | '''Celeste Côté (PCO)''' |
* Putting together an analytics working group — goal is high-level insights we can share upward, starting with web stats and then incorporating other types of data (phone call data, usability testing results, social media stats, etc.) | * Putting together an analytics working group — goal is high-level insights we can share upward, starting with web stats and then incorporating other types of data (phone call data, usability testing results, social media stats, etc.) | ||
| − | '''Debbie (Principal Publisher)''' | + | '''Debbie Laurin (Principal Publisher)''' |
* Working on changing breadcrumb from Home to Canada.ca. The breadcrumb provides clarity to people if they are on Canada.ca. Seeing lots of phishing scams so this is a way to let people know what is official. Should be live by April 16. | * Working on changing breadcrumb from Home to Canada.ca. The breadcrumb provides clarity to people if they are on Canada.ca. Seeing lots of phishing scams so this is a way to let people know what is official. Should be live by April 16. | ||
'''2. Analytics''' | '''2. Analytics''' | ||
| Line 35: | Line 35: | ||
Senior Management is looking for: What did we do? Did it work? Are Canadians getting what they want from it? | Senior Management is looking for: What did we do? Did it work? Are Canadians getting what they want from it? | ||
| − | ''' | + | '''Jonah Ackerman (Health Canada)''' |
* Creating a working group to get data out to the general public and create reports for senior management | * Creating a working group to get data out to the general public and create reports for senior management | ||
Principal Publisher puts out daily reports on : | Principal Publisher puts out daily reports on : | ||
* What people click on | * What people click on | ||
* What people search to get to Coronavirus page | * What people search to get to Coronavirus page | ||
| − | * What people search for when they are Coronavirus | + | * What people search for when they are on the Coronavirus page |
* Call centre data | * Call centre data | ||
* Google search data | * Google search data | ||
| Line 50: | Line 50: | ||
We have a [[Covid 19 DTO-BTN/User research|Research and data sharing wiki page]]. It’s a work in progress. Please post reports you have (as long as it’s ok for them to be available on a public site). As we see what we have, we can organize it better. | We have a [[Covid 19 DTO-BTN/User research|Research and data sharing wiki page]]. It’s a work in progress. Please post reports you have (as long as it’s ok for them to be available on a public site). As we see what we have, we can organize it better. | ||
| − | We would like feedback about what the community needs. Reach out on the #analytics-search-evidence channel on Slack | + | We would like feedback about what the community needs. Reach out on the #analytics-search-evidence channel on Slack to discuss the types of data you need or types of reports you're working on, or get in touch with the [[TMC COVID contacts - Contacts COVID CGT#Analytics and performance management| Analytics working group]]. |
| − | ''' | + | '''Nicolas Pjontek (Principal Publisher)''' |
Principal Publisher produces the following reports and dashboards: | Principal Publisher produces the following reports and dashboards: | ||
| Line 65: | Line 65: | ||
Julie Dufour (ISED) gets daily call centre reports - most of the COVID related inquiries are for programs that other depts manage. | Julie Dufour (ISED) gets daily call centre reports - most of the COVID related inquiries are for programs that other depts manage. | ||
| − | |||
</div> | </div> | ||
<!--START French column, do not touch this code--> | <!--START French column, do not touch this code--> | ||
Revision as of 08:47, 24 April 2020
Back to / Retour à > TMC meetings (COVID) - Réunions CGT (COVID)
Agenda
1. Updates
2. Analytics
Notes and action items
- Updates
Action Items from DTO
- Reminder to get your alerts up and keep them updated
Alert guidance around what they should look like and how to link them up is listed on the Content design guidance page of this wiki.
- Make sure you do accessibility check on your content
- Join GC-Comms Slack channel
Susan Harper (Health Canada)
- Finalizing Landing page guidance to help keep content on the page limited and strategic. It is going through approvals.
Celeste Côté (PCO)
- Putting together an analytics working group — goal is high-level insights we can share upward, starting with web stats and then incorporating other types of data (phone call data, usability testing results, social media stats, etc.)
Debbie Laurin (Principal Publisher)
- Working on changing breadcrumb from Home to Canada.ca. The breadcrumb provides clarity to people if they are on Canada.ca. Seeing lots of phishing scams so this is a way to let people know what is official. Should be live by April 16.
2. Analytics
Senior Management is looking for: What did we do? Did it work? Are Canadians getting what they want from it?
Jonah Ackerman (Health Canada)
- Creating a working group to get data out to the general public and create reports for senior management
Principal Publisher puts out daily reports on :
- What people click on
- What people search to get to Coronavirus page
- What people search for when they are on the Coronavirus page
- Call centre data
- Google search data
- Application on Canada.ca
Health Canada puts out weekly reports on
- Daily report from Thrive Health (app)
There are also a lot of usability testing reports worth sharing.
We have a Research and data sharing wiki page. It’s a work in progress. Please post reports you have (as long as it’s ok for them to be available on a public site). As we see what we have, we can organize it better.
We would like feedback about what the community needs. Reach out on the #analytics-search-evidence channel on Slack to discuss the types of data you need or types of reports you're working on, or get in touch with the Analytics working group.
Nicolas Pjontek (Principal Publisher)
Principal Publisher produces the following reports and dashboards:
- Cumulative Dashboard
- Previous Day Dashboard
- Click Map reports
- CERB Dashboard
- Virtual Assistant Dashboard
They are working on posting these on the GC Wiki.
Other reports
Julie Dufour (ISED) gets daily call centre reports - most of the COVID related inquiries are for programs that other depts manage.
Ordre du jour
1. Mises à jour
2. Analytiques
