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Theme Management Committee Covid-May 13 2020 - Comité de gestion des thèmes Covid-13 mai 2020 (view source)
Revision as of 09:18, 8 June 2020
, 09:18, 8 June 2020→Notes and action items
==Agenda==
==Agenda==
1. Updates
1. Updates
==Notes and action items==
==Notes and action items==
# '''Updates'''
'''TBS'''
* Finalizing task for Gerry McGovern top task study which should be live tomorrow morning
* Link will be sent out to TMC to gather our view of the study
* Setting up some moderated accessibility testing with people using assistive technology for some of the tasks we have already tested
* Putting together our next DTO newsletter and web managers message
HC PHAC - Susan Harper
* Building a timeline about how HC/PHAC content has evolved. Focusing on milestones
* PCO is also building a timeline. They will share updates at a later date
'''Page success widget - Penny Day'''
* Page success widget launched on May 11th (Symptoms and Prevention pages)
* Text “Report a problem” has been replaced with “Did you find what you are looking for
* May 11th - 149 messages for the two pages over 24 hours
* 103 were from symptoms pages. 101 english.
* Most common response - “the answer I need is missing,” but it is the first one in the list
* Prevention page - people are asking questions about face masks, travel to cottages, spreading infections, etc.
* So far, not receiving any inappropriate comments
* Volume is much higher than anticipated and these aren’t even the highest traffic pages
* Will eventually be moving to a datastore model instead of email model
* Mix of qualitative and quantitative answers
* In the process of figuring out next steps
# '''Discussion around planning for the next phase'''
* Thinking about content coming for re-opening phase
* A lot will be updating existing content but there will be new content as well
* Considerations based on lessons learned:
** increase alignment with strat comms about messagings and content gaps to help us get ahead of the curve instead of being reactionary
** increase alignment with programs
** develop integrated report with performance measurement
** optimizing space for incoming content and updates
** defining processes for whole of government approach to content
** update digital strategy that they shared early on
** streamline linking structure on landing page
** stabilize architecture
** improve access to federal/provincial territorial content
** prioritize content updates
** continue great work we have been doing with our partners about optimization and rapid testing
# '''Roundtable discussion'''
'''Policing Justice and Emergency Theme (Heather O’Connell and Stephane Bachand)'''
* Two pages they manage are live and now connected to the COVID-19 landing page
* They will be analyzing the pages and figuring out next steps
* Reaching out to Money and Finance theme about fraud content
* Public Safety has been granted authority to do public alerting. No indication that we need this but setting it up as a precaution in case the need arises
* More on this has been added to forward agenda
'''Global Affairs Canada - Dimitrios Samis'''
* Travel section was supposed to be live but some additional work is needed
* Mental Health section for people who need help abroad will be added on Safety and Security page
* Will go live soon
'''CRA - Natasha Pecarski'''
* CESB Student Benefit went live this morning - in the midst of updating the alerts
* Looking at creating new chatbot on CERB and Student Benefit
'''CDS - Yael Berger'''
* Find Financial Help during covid-19 - individual finder launched on Monday
* 14,842 unique visitors which lead to 100,000 views
* 4,000 clicked on results page
* 130 pieces of actionable feedback on the bottom about students, seniors, and people with disabilities
* News release is going out late this week/early next week along with Student Benefit Portal
'''Public Safety and Military theme - TBS - Veronique Gauvreau'''
* Wrapping up UX testing
* Phase 1 content will be online sometime next week
* Phase 2 - return to the workplace for Public service
'''DND - Dan Bedford'''
* Working on Military response page and updating numbers
'''ISC/CIRNAC - Sean McKibbon'''
* Working with CRA on a page of scenarios illustrating how Indigenous families and individuals can avail themselves of various supports and illustrate what they might be eligible for
* Will start publishing weekly Epi curve charts which show new cases in indigenous communities
* Working with DTO to do usability testing on key pages
* One of the main findings has been that Indigenous people often go to the main Canada.ca page or Health Canada and PHAC pages first
'''Principal Publisher - Debbie Laurin-Leclerc'''
* Prioritizing subdomains
* Avoid vanity urls
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==Ordre du jour==
==Ordre du jour==
1. Mises à jour
1. Mises à jour