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| ==Agenda== | | ==Agenda== |
| 1. Updates | | 1. Updates |
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| ==Notes and action items== | | ==Notes and action items== |
− | | + | # '''Updates''' |
| + | '''TBS''' |
| + | * Finalizing task for Gerry McGovern top task study which should be live tomorrow morning |
| + | * Link will be sent out to TMC to gather our view of the study |
| + | * Setting up some moderated accessibility testing with people using assistive technology for some of the tasks we have already tested |
| + | * Putting together our next DTO newsletter and web managers message |
| + | HC PHAC - Susan Harper |
| + | * Building a timeline about how HC/PHAC content has evolved. Focusing on milestones |
| + | * PCO is also building a timeline. They will share updates at a later date |
| + | '''Page success widget - Penny Day''' |
| + | * Page success widget launched on May 11th (Symptoms and Prevention pages) |
| + | * Text “Report a problem” has been replaced with “Did you find what you are looking for |
| + | * May 11th - 149 messages for the two pages over 24 hours |
| + | * 103 were from symptoms pages. 101 english. |
| + | * Most common response - “the answer I need is missing,” but it is the first one in the list |
| + | * Prevention page - people are asking questions about face masks, travel to cottages, spreading infections, etc. |
| + | * So far, not receiving any inappropriate comments |
| + | * Volume is much higher than anticipated and these aren’t even the highest traffic pages |
| + | * Will eventually be moving to a datastore model instead of email model |
| + | * Mix of qualitative and quantitative answers |
| + | * In the process of figuring out next steps |
| + | # '''Discussion around planning for the next phase''' |
| + | * Thinking about content coming for re-opening phase |
| + | * A lot will be updating existing content but there will be new content as well |
| + | * Considerations based on lessons learned: |
| + | ** increase alignment with strat comms about messagings and content gaps to help us get ahead of the curve instead of being reactionary |
| + | ** increase alignment with programs |
| + | ** develop integrated report with performance measurement |
| + | ** optimizing space for incoming content and updates |
| + | ** defining processes for whole of government approach to content |
| + | ** update digital strategy that they shared early on |
| + | ** streamline linking structure on landing page |
| + | ** stabilize architecture |
| + | ** improve access to federal/provincial territorial content |
| + | ** prioritize content updates |
| + | ** continue great work we have been doing with our partners about optimization and rapid testing |
| + | # '''Roundtable discussion''' |
| + | '''Policing Justice and Emergency Theme (Heather O’Connell and Stephane Bachand)''' |
| + | * Two pages they manage are live and now connected to the COVID-19 landing page |
| + | * They will be analyzing the pages and figuring out next steps |
| + | * Reaching out to Money and Finance theme about fraud content |
| + | * Public Safety has been granted authority to do public alerting. No indication that we need this but setting it up as a precaution in case the need arises |
| + | * More on this has been added to forward agenda |
| + | '''Global Affairs Canada - Dimitrios Samis''' |
| + | * Travel section was supposed to be live but some additional work is needed |
| + | * Mental Health section for people who need help abroad will be added on Safety and Security page |
| + | * Will go live soon |
| + | '''CRA - Natasha Pecarski''' |
| + | * CESB Student Benefit went live this morning - in the midst of updating the alerts |
| + | * Looking at creating new chatbot on CERB and Student Benefit |
| + | '''CDS - Yael Berger''' |
| + | * Find Financial Help during covid-19 - individual finder launched on Monday |
| + | * 14,842 unique visitors which lead to 100,000 views |
| + | * 4,000 clicked on results page |
| + | * 130 pieces of actionable feedback on the bottom about students, seniors, and people with disabilities |
| + | * News release is going out late this week/early next week along with Student Benefit Portal |
| + | '''Public Safety and Military theme - TBS - Veronique Gauvreau''' |
| + | * Wrapping up UX testing |
| + | * Phase 1 content will be online sometime next week |
| + | * Phase 2 - return to the workplace for Public service |
| + | '''DND - Dan Bedford''' |
| + | * Working on Military response page and updating numbers |
| + | '''ISC/CIRNAC - Sean McKibbon''' |
| + | * Working with CRA on a page of scenarios illustrating how Indigenous families and individuals can avail themselves of various supports and illustrate what they might be eligible for |
| + | * Will start publishing weekly Epi curve charts which show new cases in indigenous communities |
| + | * Working with DTO to do usability testing on key pages |
| + | * One of the main findings has been that Indigenous people often go to the main Canada.ca page or Health Canada and PHAC pages first |
| + | '''Principal Publisher - Debbie Laurin-Leclerc''' |
| + | * Prioritizing subdomains |
| + | * Avoid vanity urls |
| </div> | | </div> |
| <!--START French column, do not touch this code--> | | <!--START French column, do not touch this code--> |
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| ==Ordre du jour== | | ==Ordre du jour== |
| 1. Mises à jour | | 1. Mises à jour |
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