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Federal Public Service Organizational Ombuds Community/Our guiding principles (view source)

Revision as of 15:11, 21 November 2023

3 bytes removed , 15:11, 21 November 2023

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Ombuds hold all communications in confidence.

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Ombuds hold all communications in confidence when raising issues and trends, feedback is provided in a way that safeguards the identity of individuals.

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~~When~~ raising issues and trends, feedback is provided in a way that safeguards the identity of individuals.

Confidentiality may be lifted with the visitor’s permission or when there is a potential threat to life and safety.

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Ombud usually report to the highest level in the organization and have direct access to other senior managers in the organization.

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Ombud usually report to the highest level in the organization and have direct access to other senior managers in the organization. Ombuds exercise sole discretion over whether or how to act regarding an individual’s concern, a trend or systemic issue.

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Ombuds exercise sole discretion over whether or how to act regarding an individual’s concern, a trend or systemic issue.

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Ombuds do not participate in investigations or formal processes.

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