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− | '''Welcome to the Federal Public Service Organizational Ombuds Community'''
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| {| class="FCK__ShowTableBorders" width="100%" align="center" style="border-right: 0px; border-top: 0px; border-left: 0px; border-bottom: 0px; background-color: #404041" | | {| class="FCK__ShowTableBorders" width="100%" align="center" style="border-right: 0px; border-top: 0px; border-left: 0px; border-bottom: 0px; background-color: #404041" |
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| | width="11%" style="border-right: white 1px solid; padding-right: 0px; padding-left: 0px; padding-bottom: 10px; padding-top: 10px; text-align: center; font-family: (blue); font-size: 12pt" |'''<span style="color: white">[[Federal Public Service Organizational Ombuds Community/Our Activities|Our Activities]]</span> ''' | | | width="11%" style="border-right: white 1px solid; padding-right: 0px; padding-left: 0px; padding-bottom: 10px; padding-top: 10px; text-align: center; font-family: (blue); font-size: 12pt" |'''<span style="color: white">[[Federal Public Service Organizational Ombuds Community/Our Activities|Our Activities]]</span> ''' |
| | width="11%" style="border-right: white 1px ; padding-right: 0px; padding-left: 0px; padding-bottom: 10px; padding-top: 10px; text-align: center; font-family: (blue); font-size: 12pt" |'''[[Federal Public Service Organizational Ombuds Community/Contact us|<span style="color: white">Contact Us</span>]] ''' | | | width="11%" style="border-right: white 1px ; padding-right: 0px; padding-left: 0px; padding-bottom: 10px; padding-top: 10px; text-align: center; font-family: (blue); font-size: 12pt" |'''[[Federal Public Service Organizational Ombuds Community/Contact us|<span style="color: white">Contact Us</span>]] ''' |
| + | |} |
| + | Creating a safe space: Our guiding principles |
| + | {| class="FCK__ShowTableBorders" width="100%" align="center" style="border-right: 0px; border-top: 0px; border-left: 0px; border-bottom: 0px; background-color: #white" |
| + | |- |
| + | | width="11%" style="border-right: white 1px solid; padding-right: 0px; padding-left: 0px; padding-bottom: 10px; padding-top: 10px; text-align: center; font-family: (blue); font-size: 12pt" |'''CONFIDENTIALITY''' |
| + | Ombuds hold all communications in confidence. |
| + | |
| + | When raising issues and trends, feedback is provided in a way that safeguards the identity of individuals. |
| + | |
| + | Confidentiality may be lifted with the visitor’s permission or when there is a potential threat to life and safety. |
| + | | width="11%" style="border-right: white 1px solid; padding-right: 0px; padding-left: 0px; padding-bottom: 10px; padding-top: 10px; text-align: center; font-family: (blue); font-size: 12pt" |'''IMPARTIALITY''' |
| + | Ombuds listen to and consider the concerns and interests of all parties objectively. |
| + | |
| + | They do not defend the interests of any particular individual in the organization. |
| + | |- |
| + | | width="11%" style="border-right: white 1px solid; padding-right: 0px; padding-left: 0px; padding-bottom: 10px; padding-top: 10px; text-align: center; font-family: (blue); font-size: 12pt" |'''INDEPENDENCE''' |
| + | Ombud usually report to the highest level in the organization and have direct access to other senior managers in the organization. |
| + | |
| + | Ombuds exercise sole discretion over whether or how to act regarding an individual’s concern, a trend or systemic issue. |
| + | | width="11%" style="border-right: white 1px solid; padding-right: 0px; padding-left: 0px; padding-bottom: 10px; padding-top: 10px; text-align: center; font-family: (blue); font-size: 12pt" |'''INFORMALITY''' |
| + | Ombuds do not participate in investigations or formal processes. |
| + | |
| + | Calling upon the Ombuds is voluntary and is not a required step in a recourse. |
| + | |
| + | Informing the Ombuds of an issue does not constitute an official notice to the organization. |
| |} | | |} |