Difference between revisions of "Data for Impact Series/Enabling Data Driven Services"

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<p><strong>[https://wiki.gccollab.ca/Série_L’impact_des_données/Permettre_des_services_axés_sur_les_données Français]</strong></p>
 
<p><strong>[https://wiki.gccollab.ca/Série_L’impact_des_données/Permettre_des_services_axés_sur_les_données Français]</strong></p>
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[[Image:LPBanner DataForImpact1140x280 EnablingData EN.png|1140px|link=|Data for Impact Series: Enabling Data Driven Services]]
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<h2><!--<span class="highlight-container"><span class="highlight">New date:</span></span>&nbsp;&nbsp;-->September 28, 2023 | 1:30 pm to 2:30 pm (ET)</h2>
  
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<h2>May 19, 2023 | 1:30 pm to 2:30 pm (ET)</h2>
 
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<p id="links" style="font-size:x-large"><strong>Related links</strong></p>
 
<p id="links" style="font-size:x-large"><strong>Related links</strong></p>
 
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<!--<li><strong>[https://catalogue.csps-efpc.gc.ca/product?catalog=DDN3-E15&cm_locale=en View the event description]</strong></li>-->
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<li><strong>[https://catalogue.csps-efpc.gc.ca/product?catalog=DDN3-E16&cm_locale=en View the event description]</strong></li>
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<li><strong>Join the conversation on Slack: [https://app.slack.com/client/T04M9SBMHBK/C04RH2GAYG6 #building-powerful-data-hubs_créer-des-carrefours-de-données-efficaces]</strong></li>
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<!--<li><strong>Join the conversation on Slack: [https://app.slack.com/client/T04M9SBMHBK/C055RJV7536 #enabling-data-driven-services_permettre-des-services-axés-sur-les-données]</strong></li>
 
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<li>[https://join.slack.com/t/gc-dc-2023-cd-gc/shared_invite/zt-1puhh7s9w-qw4FQNTJwKdIJSK_5omZgg Click here], or [https://wiki.gccollab.ca/images/9/94/JoinSlackQR.png scan this QR code] to create a Slack account. Enter your email address and follow the instructions to create an account.</li>
 
<li>[https://join.slack.com/t/gc-dc-2023-cd-gc/shared_invite/zt-1puhh7s9w-qw4FQNTJwKdIJSK_5omZgg Click here], or [https://wiki.gccollab.ca/images/9/94/JoinSlackQR.png scan this QR code] to create a Slack account. Enter your email address and follow the instructions to create an account.</li>
 
<li>[http://gc-dc-2023-cd-gc.slack.com/ Click here to log in] if you have already created an account. Enter the email address you used to sign up and follow the instructions to log in.</li>
 
<li>[http://gc-dc-2023-cd-gc.slack.com/ Click here to log in] if you have already created an account. Enter the email address you used to sign up and follow the instructions to log in.</li>
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<li><strong>[https://www.csps-efpc.gc.ca/partnerships/data-community-subscribe-eng.aspx Subscribe to the GC Data Community monthly newsletter]</strong> to stay up to date with data-related news, announcements, and opportunities.</li>
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</ul>
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_____________
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<br>
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<ul>
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<li><strong>From Patrick Venier (Service Canada):</strong></li>
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  <ul>
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  <li>Service Canada Client Experience Survey 2021-22 overview: <strong>[https://epe.bac-lac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/employment_social_development_canada/2023/004-22-e/index.html English] | [https://epe.bac-lac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/employment_social_development_canada/2023/004-22-f/index.html French]</strong></li>
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<ul>
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<li><strong>From Jonathan Rath (Canada Revenue Agency):</strong></li>
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  <ul>
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  <li>Presentation deck on Validation Testing Report: <strong>[https://wiki.gccollab.ca/images/6/6c/Top_Task_Verification_Demo-BIL.pptx Bilingual (direct download)]</strong></li>
 
</ul>
 
</ul>
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<li><strong>[https://mailchi.mp/e0872fde637e/gc-data-community-mailing-list-sign-up-inscription-la-liste-de-diffusion-de-la-communaut-des-donnes-du-gc Subscribe to the GC Data Community monthly newsletter]</strong> to stay up to date with data-related news, announcements, and opportunities</strong></li>
 
 
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<h2>Speakers</h2>
 
<h2>Speakers</h2>
 
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<p style="float:left; padding-right:10px;">[[Image:KatePoirier.jpg|150px|link=|Kate Poirier]]</p>
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<p style="float:left; padding-right:10px;">[[Image:Andrea Johnston.png|150px|link=|Andrea Johnston]]</p>
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<h3>Kate Poirier</h3>
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<h3>Andrea Johnston</h3>
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<p class="jobtitle"><strong>Senior Director, Canada Digital Adoption Program, Innovation, Science and Economic Development Canada</strong></p>
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<p class="jobtitle"><strong>Assistant Deputy Minister, Innovation, Science and Economic Development Canada</strong></p>
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<p>As Senior Director with the Canada Digital Adoption Program (CDAP), Kate is passionate about helping businesses in Canada get a handle on their digital needs and adopt new technology to modernize their operations and keep growing.</p>
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<p>Andrea Johnston is the Assistant Deputy Minister, [https://ised-isde.canada.ca/site/innovation-canada/en Innovation Canada], an organization within Innovation, Science and Economic Development (ISED). Innovation Canada acts as a single-window for business innovation support so that Canadian innovators and entrepreneurs can best find and access government programs and services. In this role, Andrea leads the delivery of several flagship business innovation programs for the Government of Canada, including the Innovation Superclusters Initiative, the Strategic Innovation Fund, Innovative Solutions Canada, the Canada Digital Adoption Program, the IP Centre of Expertise, and the Accelerated Growth Service. From funding to expert advice to driving new collaborations, these programs and services are designed to help businesses innovate, create jobs and grow Canada's economy. Andrea is also the department’s Diversity and Inclusion champion, driving ISED’s inclusion activities internally but also ensuring the Department is taking a policy and program lens in this area.</p>
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<p>Responsible for the program’s policy aspects and governance, Kate leads a data-driven team focused on continuously improving the user experience for businesses. She also leads CDAP’s communications and outreach efforts, building partnerships with organizations that support Canadian entrepreneurs.</p>
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<p>With over 15 years experience leading communications and outreach initiatives, both in the private and public sectors, Kate is always looking to help businesses find the support they need to take it to the next level.  As one of the founders behind the Government of Canada’s Business Benefits Finder she continues to seize every chance she gets to help businesses discover what government can do for them.</p>
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<p>Andrea Johnston joined ISED in May 2017 to be the Director General (DG) of the Economic Strategy Tables and Skills Branch, where she provided senior leadership on the Department’s skills agenda and implementation of Canada’s six economic strategy tables. These industry-led tables developed concrete strategies and targets for Canada’s economic growth.</p>
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<p>Follow: [[Image:LinkedIn.png|20px|link=https://www.linkedin.com/in/kate-poirier-060b88158/|LinkedIn logo]] [https://www.linkedin.com/in/kate-poirier-060b88158/ LinkedIn]</p>
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<p>Prior to joining ISED, Andrea had an extensive career at Agriculture and Agri- Food Canada (AAFC) where she was the DG responsible for sectoral development and analysis covering livestock, grains, horticulture, dairy and food processing as well as leading the Department’s value chain roundtables. Andrea was also AAFC’s Corporate Secretary.</p>
 
 
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<p style="float:left; padding-right:10px;">[[Image:JRath.png|150px|link=|Jonathan Rath]]</p>
 
<h3>Jonathan Rath; B.F.A., B.I.D.</h3>
 
<h3>Jonathan Rath; B.F.A., B.I.D.</h3>
 
<p class="jobtitle"><strong>Assistant Director, User Centred Design Division, Canada Revenue Agency</strong></p>
 
<p class="jobtitle"><strong>Assistant Director, User Centred Design Division, Canada Revenue Agency</strong></p>
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<p style="float:left; padding-right:10px;">[[Image:Patrick_Venier.JPG|150px|link=|Patrick Venier]]</p>
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<h3>Catherine Francis</h3>
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<h3>Patrick Venier</h3>
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<p class="jobtitle"><strong>Director of the Client Feedback Centre of Expertise and the Office of Client Satisfaction, Employment and Social Development Canada</strong></p>
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<p class="jobtitle"><strong>Senior Business Analyst, Client Feedback Centre of Expertise, Service Canada</strong></p>
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<p>Bio coming soon</p>
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<p>Patrick is an experienced senior business analyst working in the Client Feedback Centre of Expertise, nestled within the Chief Client Experience Office at Employment and Social Development Canada (ESDC).</p>
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<p>The Client Feedback team is responsible for the design, fieldwork and analysis of Client Experience (CX) research projects. Working in  collaboration with colleagues from across the organization, Patrick and his colleagues lead important projects such as Service Canada’s CX Survey, Service channel feedback questionnaires; ESDC’s CX Data Collection Inventory; and other ad-hoc research efforts focused on understanding the service experience of its clients.</p>
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<p>Patrick is passionate about improving service performance. His main area of interest is the use of data evidence to inform decision-making. Throughout his career, Patrick has championed service performance management to help drive tailored public service delivery models, aligning them with the ever-evolving needs of its users. Born and raised in Belgium, Patrick began his public service career as researcher before moving to influential roles in service strategy and planning in the Flemish ministry of employment services. He later led as executive secretary a global organization dedicated to improving public employment services delivery. Patrick travelled around the globe learning and sharing insights and best practices on service delivery. His travels eventually led him to Canada, where he decided to join the federal public service. He has contributed his expertise in various service-related roles in the departments of Immigration Refugees, Citizenship Canada and Women and Gender Equality Canada.</p>
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<p>Patrick holds a Master’s degree in Economics from the University of Ghent. Although he still loves making elaborate travel plans, he has also learned to embrace Canadian winters through cross-country skiing. As a devoted soccer dad, he enthusiastically cheers for his son's team, showcasing his unwavering commitment to both family and excellence in equal measure.</p>
 
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<p class="jobtitle"><strong>Acting Director, Data and Digital Policy, Treasury Board of Canada Secretariat</strong></p>
 
<p class="jobtitle"><strong>Acting Director, Data and Digital Policy, Treasury Board of Canada Secretariat</strong></p>
 
<p>Christine Lau is the acting Director for Service Policy team within Treasury Board Secretariat's Office of the Chief Information Officer branch. Christine has over 20 years of experience in the federal government. She currently leads the team rethinking how we measure service performance and helping departments and agencies improve service capacity. Prior to joining TBS, Christine has served in a variety of roles at Immigration, Refugees and Citizenship Canada, Employment and Social Development Canada and Environment and Climate Change Canada in the areas of corporate planning and reporting, management accountability, internal services, program evaluation, and project management.</p>
 
<p>Christine Lau is the acting Director for Service Policy team within Treasury Board Secretariat's Office of the Chief Information Officer branch. Christine has over 20 years of experience in the federal government. She currently leads the team rethinking how we measure service performance and helping departments and agencies improve service capacity. Prior to joining TBS, Christine has served in a variety of roles at Immigration, Refugees and Citizenship Canada, Employment and Social Development Canada and Environment and Climate Change Canada in the areas of corporate planning and reporting, management accountability, internal services, program evaluation, and project management.</p>
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<p style="background-color: #85EBFF; padding: 10px; margin-top: -10px; width:1130px; text-transform: uppercase; font-family: 'Roboto', sans-serif; font-size: 11px; letter-spacing: 2.5px; font-weight: 500;"><strong>[https://www.csps-efpc.gc.ca/partnerships/data-community-eng.aspx GC Data Community]  |  [mailto:gcdc-cdgc@csps-efpc.gc.ca Contact us]  |  [https://www.csps-efpc.gc.ca/partnerships/data-community-subscribe-eng.aspx Subscribe]  |  [https://gccollab.ca/groups/profile/6144942/gc-data-community-communaut-des-donn-es-du-gc Join us on GCcollab]    |    [https://wiki.gccollab.ca/GC_Data_Community_Partners GC Data Community Partners]</strong></p>

Latest revision as of 14:45, 9 August 2024


Français

Data for Impact Series: Enabling Data Driven Services

September 28, 2023 | 1:30 pm to 2:30 pm (ET)



_____________

  • From Patrick Venier (Service Canada):
    • Service Canada Client Experience Survey 2021-22 overview: English | French



Speakers


Kate Poirier

Kate Poirier

Senior Director, Canada Digital Adoption Program, Innovation, Science and Economic Development Canada

As Senior Director with the Canada Digital Adoption Program (CDAP), Kate is passionate about helping businesses in Canada get a handle on their digital needs and adopt new technology to modernize their operations and keep growing.

Responsible for the program’s policy aspects and governance, Kate leads a data-driven team focused on continuously improving the user experience for businesses. She also leads CDAP’s communications and outreach efforts, building partnerships with organizations that support Canadian entrepreneurs.

With over 15 years experience leading communications and outreach initiatives, both in the private and public sectors, Kate is always looking to help businesses find the support they need to take it to the next level. As one of the founders behind the Government of Canada’s Business Benefits Finder she continues to seize every chance she gets to help businesses discover what government can do for them.

Follow: LinkedIn logo LinkedIn




Jonathan Rath

Jonathan Rath; B.F.A., B.I.D.

Assistant Director, User Centred Design Division, Canada Revenue Agency

Jonathan Rath joined the Canada Revenue Agency 10 years ago and is currently the Assistant Director of the User Centred Design Division in the Public Affairs Branch. He leads a 40 person team made of 2 sections; the Data Usability Analytics team and the User Experience Research and Design team. Jonathan and his team work to improve the services that CRA offers to Canadians though project and process planning, strategic research, iterative design and user testing. They also provide post-launch testing to ensure that required key performance indicators are met.

In addition to his CRA duties, he is currently serving as the co-chair representing the Federal Government in the National Client Centric Services Design and Experience Community of Practice.

Prior to the CRA, Jonathan held a number of Director level roles in multiple high tech companies in user experience and analytics, marketing and communications design, both digital and print production, web design and engineering/IT roles, as well as running his own consulting business for a number of years. He also developed and taught multiple courses at Carleton University with topics ranging from Information Architecture, User Interface Design, Architectural Design and other related courses.




Patrick Venier

Patrick Venier

Senior Business Analyst, Client Feedback Centre of Expertise, Service Canada

Patrick is an experienced senior business analyst working in the Client Feedback Centre of Expertise, nestled within the Chief Client Experience Office at Employment and Social Development Canada (ESDC).

The Client Feedback team is responsible for the design, fieldwork and analysis of Client Experience (CX) research projects. Working in collaboration with colleagues from across the organization, Patrick and his colleagues lead important projects such as Service Canada’s CX Survey, Service channel feedback questionnaires; ESDC’s CX Data Collection Inventory; and other ad-hoc research efforts focused on understanding the service experience of its clients.

Patrick is passionate about improving service performance. His main area of interest is the use of data evidence to inform decision-making. Throughout his career, Patrick has championed service performance management to help drive tailored public service delivery models, aligning them with the ever-evolving needs of its users. Born and raised in Belgium, Patrick began his public service career as researcher before moving to influential roles in service strategy and planning in the Flemish ministry of employment services. He later led as executive secretary a global organization dedicated to improving public employment services delivery. Patrick travelled around the globe learning and sharing insights and best practices on service delivery. His travels eventually led him to Canada, where he decided to join the federal public service. He has contributed his expertise in various service-related roles in the departments of Immigration Refugees, Citizenship Canada and Women and Gender Equality Canada.

Patrick holds a Master’s degree in Economics from the University of Ghent. Although he still loves making elaborate travel plans, he has also learned to embrace Canadian winters through cross-country skiing. As a devoted soccer dad, he enthusiastically cheers for his son's team, showcasing his unwavering commitment to both family and excellence in equal measure.



Moderator

Christine Lau headshot

Christine Lau

Acting Director, Data and Digital Policy, Treasury Board of Canada Secretariat

Christine Lau is the acting Director for Service Policy team within Treasury Board Secretariat's Office of the Chief Information Officer branch. Christine has over 20 years of experience in the federal government. She currently leads the team rethinking how we measure service performance and helping departments and agencies improve service capacity. Prior to joining TBS, Christine has served in a variety of roles at Immigration, Refugees and Citizenship Canada, Employment and Social Development Canada and Environment and Climate Change Canada in the areas of corporate planning and reporting, management accountability, internal services, program evaluation, and project management.






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