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== '''<big>CSPS Surge Team</big>''' ==
 
<div style="text-align: left">
 
<h1 style="color:#3f2a56"><strong>Welcome</strong></h1><big>The Public Service faces increasingly complex problems where additional capacity is needed to move projects forward. The CSPS Surge Team provides diverse skills, perspectives, and tools to support where quick action or breakthroughs are needed.</big><br>
 
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===<big>Goals</big>===
 
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=====<big>'''''Learning by doing'''''</big>=====
 
<big>Teams get hands-on opportunities to apply new skills by designing, prototyping, and testing solutions to a real business problem relevant to their department.</big>
 
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|<big>'''''Breaking boundaries'''''</big><br><big>We aim to break down boundaries - in the way we work, collaborate, learn, and innovate. The Accelerator is constantly exploring, producing, and trying out different tools, resources, workshops, and activities in order to help create more digitally capable teams in the public service.</big>
 
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|<big>'''''Changing with confidence'''''</big><br><big>Modernizing requires change, and we recognize the importance of changing with confidence. If folks are first instilled with confidence, they may be more willing to embrace change and be more actively a part of creating change.</big>
 
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|<big>'''''Collaborating to succeed'''''</big><br><big>Collaboration is key to successfully finding and prototyping solutions during the Accelerator. We are always exploring and testing different tools, activities, and workshops that to help facilitate collaboration.</big><br><br>
 
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====='''''<big>Designing an empowering experience</big>'''''=====
 
<big>Great products and services are human-centred and designed for and with users. This applies to the Accelerator too. We design experiences with our participants in mind and support them every step of the way with coaching and mentoring, so they can have an enriching, empowering experience. We give teams the skills and tools they need to help them shift in the way they work, create, and share.</big>
 
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=='''<big><big><big>The Surge Team</big></big></big>'''==
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| style="width:100%" |<div class="btn">'''<big><big>[https://www.csps-efpc.gc.ca/digital-academy/index-eng.aspx <span style="color:#3f2a56">Learn more about the CSPS Digital Academy</span>]</big></big>'''<br>
 
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<big><big>Established at the Canada School of Public Service in late 2018, the Surge Team supports policy projects where quick action or breakthroughs are needed. We do not have ongoing files. Instead, the team collaborates with partners on time-limited projects at the School and across the federal public service.</big>
<h1 style="color:#3f2a56"><div id="Overview"><strong>Overview of the program</strong></div></h1>[[File:Updated accelerator timeline EN.png|alt=Accelerator timeline for winter 2022: from January to March, there is onboarding and team building for 1 week, design discovery for 4 weeks, and prototyping for 5 weeks. The program ends with Demo Day. For 3 to 6 months after, there is aftercare.|left|frameless|930x930px]]
 
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<big>In all of our work we emphasize clear problem definition and rigorous analysis. We often play the role of a neutral third party or challenge function to help to our partners identify desired outcomes and outputs. To achieve these outcomes, our team of policy professionals has a range of experiences, perspectives, skills, and toolsets that help us deliver on partners' needs, including deliverables such as policy briefs, decision documents, presentations, and facilitated sessions. </big>
 
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<big>To learn more about us and our work reach out at surgesolutionsunit@csps-efpc.gc.ca or visit our [https://gcxgce.sharepoint.com/teams/1000611/ '''GCXchange Site'''] for more details. Our [https://gcxgce.sharepoint.com/teams/1000611/ GCXchange site] also contains a series of [https://gcxgce.sharepoint.com/teams/1000611/SitePages/Past-Surge-Projects.aspx '''Learning Materials'''] and [https://gcxgce.sharepoint.com/teams/1000611/SitePages/About-us.aspx '''Resources'''], which offer tips and lessons learned on core aspects of policy work.</big></big>
 
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===<big>Onboarding and team building (1 week)</big>===
 
  
*<big>Team building</big>
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==<div id="How We Can Help">'''<big><big>How We Can Help</big></big>'''==
  
*<big>Skill sessions</big>
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{|
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| <big><big>'''We meet our partners where they're at''' - whether it's collaborating on a project from day one or helping push a file over the finish line.</big>|| [[File:Jump_in.png|alt=|left|middle|frameless|upright=3]]
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|<big><big>'''We offer a range of policy services''', from research and analysis to engagement and facilitated sessions to  synthesis and briefing documents for decision-makers.</big> || [[File:Research_and_Services.png|alt=|left|middle|frameless|upright=3]]
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*<big>Introduction to new tools</big>
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==<div id="How We Work"><big><big>'''How We Work'''</big></big> ==
<br>
 
===<big>Design Discovery (4 weeks)</big>===
 
  
*<big>Problem framing</big>​
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*<big>Ideation</big>​
 
*<big>Design thinking and user research</big> <br />
 
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===<big>Prototyping (5 weeks)</big>===
 
  
*<big>Developing and testing working prototypes with users<br /></big>
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| <big><big>Our approach is '''most effective with engaged and collaborative partners''': we use regular touchpoints throughout the project to build off your expertise and respond to your needs.</big></big> || [[File:Working with partners1.png|center|frameless|upright=3]]
===<big>Aftercare (3-6 months)</big>===
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| <big><big>As a team, '''we work in a series of short sprints and deep dives''' to improve the quality of products. Our work is '''iterative''' and '''collaborative''', learning equally from failures and successes. Consulting with stakeholders is a critical part of how we do our work. '''Our projects are often non-linear''', redefining problem statements and generating more research as we move forward and change course as needed.</big></big> || [[File:Approaching work.png|frameless|upright=3|center|]]
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*<big>Products progress towards beta or production</big> ​
 
  
*<big>Access to coaches and mentors</big>​
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*<big>Access to continuous learning</big>
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<h1 style="color:#3f2a56"><div id="Team"><strong>How to build your accelerator team</strong></div></h1>
 
 
{|
 
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|[[File:Lego - product team.png|left|frameless|alt=Decorative image - lego blocks]]
 
 
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===<big>Product Team</big>===
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=== Planifiez votre carrière ===
*<big>5-10 people</big>
+
 
*<big>Diverse & multidisciplinary</big>
 
  
*<big>Product teams work on their problems <strong>full time</strong> during the Accelerator and ideally stay together once it is over</big>
+
Étudiants GC, le programme de développement de l'apprentissage et de la vaste initiative universitaire (DAVIU)  et le Réseau des jeunes fonctionnaires fédéraux (RJFF) sont heureux de vous inviter à leur événement sur la planification de carrière pour les étudiants et les diplômés.
|-
 
|[[File:Steering team.png|left|frameless|alt=Decorative image - steering wheel]]
 
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===<big>Steering Team</big>===
 
  
*<big>1 executive champion who participates <strong>part time</strong> in accelerator activities and fully supports the work of the product team</big>
 
*<big>2-4 other executive supporters who form a governance body and help support the work of the team through: approvals, guidance, unblocking, feedback, upward briefing, and funding.</big>
 
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|[[File:Partners-enablers.png|left|frameless|alt=Decorative image - shaking hands]]
 
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===<big>Corporate Partners</big>===
 
  
*<big>Enablers and partners who can support the product team in delivering their solution</big>
+
Cette session, intitulée "Planifiez votre carrière", vous informera sur des sujets liés aux ressources humaines (RH) tels que les processus de nomination, l'intégration des étudiants (Student Bridging), les types d'emploi, les conseils pour trouver un emploi et une multitude d'outils pour poursuivre votre apprentissage.
  
*<big>Could include: corporate services, security, legal, policy, communications or other forms of expertise</big>
+
* '''Enregistrement en français :''' https://lnkd.in/euf5Jz6v
 +
* '''Enregistrement en anglais :''' https://lnkd.in/e9kGHNsC
 +
|[[File:Planifiez votre carriere.png|alt=Planifiez votre carriere|thumb|Planifiez votre carriere]]
 
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<h1 style="color:#3f2a56"><div id="Right Problems"><strong>The right problems for the Accelerator</strong></div></h1>
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|[[File:Checkmark.png|left|frameless|50x50px|alt=checkmark]]
 
|<big>An actual problem – process, service, issue, or challenge – to be improved</big>
 
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|[[File:Checkmark.png|left|frameless|50x50px|alt=checkmark]]
 
|<big>Doesn’t have an obvious, simple solution</big>
 
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|[[File:Checkmark.png|left|frameless|50x50px|alt=checkmark]]
 
|<big>Has room for exploration, space to pivot, and flexible timelines</big>
 
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|[[File:Checkmark.png|left|frameless|50x50px|alt=checkmark]]
 
|<big>Has a team that will continue to work on a solution once the accelerator ends</big>
 
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|[[File:Checkmark.png|left|frameless|50x50px|alt=checkmark]]
 
|<big>Is related to the core work of your organization – internal or external</big>
 
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|[[File:Checkmark.png|left|frameless|50x50px|alt=checkmark]]
 
|<big>Has a business owner open to solution ideas that go beyond the usual</big>
 
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|[[File:Checkmark.png|left|frameless|50x50px|alt=checkmark]]
 
|<big>Has usable and accessible data to inform exploration and solutions</big>
 
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|[[File:Checkmark.png|left|frameless|50x50px|alt=checkmark]]
 
|<big>Has the potential to change how people think about and do work</big>
 
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|[[File:Checkmark.png|left|frameless|50x50px|alt=checkmark]]
 
|<big>Has organizational support and buy-in</big>
 
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|[[File:Checkmark.png|left|frameless|50x50px|alt=checkmark]]
 
|<big>Has access to users to co-design, explore, and gather insights from</big>
 
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|[[File:Checkmark.png|left|frameless|50x50px|alt=checkmark]]
 
|<big>Can be explored and shared publicly, with a team who can work in the open</big>
 
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|[[File:Checkmark.png|left|frameless|50x50px|alt=checkmark]]
 
|<big>Has a manageable scope</big>
 
 
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===<big>What's ''not'' the right problem? </big>===
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=='''<big>Who We've Helped</big>'''==
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{|
 
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|[[File:Accelerator x.png|left|frameless|50x50px|alt=x]]
 
|<big>A pre-determined solution</big>
 
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|[[File:Accelerator x.png|left|frameless|50x50px|alt=x]]
 
|<big>A large-scale complex problem with many dependent pieces</big>
 
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|[[File:Accelerator x.png|left|frameless|50x50px|alt=x]]
 
|<big>A pre-existing project with fixed timelines and requirements</big>
 
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|[[File:Accelerator x.png|left|frameless|50x50px|alt=x]]
 
|<big>A team that will not continue working on their solution post-Accelerator</big>
 
 
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|[[File:Accelerator x.png|left|frameless|50x50px|alt=x]]
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| <big><big>Since December 2018, we have worked with several organizations to deliver over 50 projects with more than 150 individual deliverables. You can find details on these projects, as well as lessons we've learned from them, on our [https://gcxgce.sharepoint.com/teams/1000611 GCXchange site].</big></big>  
|<big>No access to users to collaborate with or be informed by</big>
 
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|[[File:Accelerator x.png|left|frameless|50x50px|alt=x]]
 
|<big>Is classified and/or cannot be shared openly with other teams or the broader public service</big>
 
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<br><h1 style="color:#3f2a56"><div id="Intake"><strong>Intake Process</strong></div></h1>
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<big><big>Our projects touch on many policy areas, including public administration and machinery of government, Indigenous relations, national security, social policy, and innovation, among others.
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====<big>Information sessions about the Accelerator</big>====
 
  
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|[[File:SurgeServicesByDeliverable2.png|center|frame|upright=1.5|Center|The Surge Team contributes to learning, innovation and policy priorities across the Government of Canada. Our partners' desired outcome dictates the deliverable(s) we work towards.]]
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<big>[[:File:CSPS Accelerator Info Sessions - Cohort 2 (EN).pdf|<u>Info session deck (English)</u>]]</big>
 
  
<big>[[:File:CSPS Accelerator Info Sessions - Cohort 2 (FR).pdf|<u>Info session deck (French)</u>]]</big>
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===September – October: Sign up to participate in the next Accelerator[[File:Accelerator gcwiki graphic - sign up.png|frameless|53x53px]]===
 
  
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==='''<big>Examples of Projects:</big>'''===
  
<big>Our next Accelerator begins on <strong>January 10th, 2022</strong>. Are you interested in joining us? To get started reach out to our team by email at [mailto:accelerator-accelerateur@csps-efpc.gc.ca <u>accelerator-accelerateur@csps-efpc.gc.ca</u>] to start the conversation.</big>
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|[[File:ProjectPlanning.png|alt=An image of a calendar and a checklist signifying project planning|center|frameless]]
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|'''<big>Online Transition Planner and Checklist: A tool to support Government transition</big>'''
  
<big>During our intake process, we’ll:</big>
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''<big>Partnership with the Privy Council Office</big>''
  
*<big>Arrange information sessions with your team and other stakeholders in your organization to share details about the Accelerator, what to expect, and the process</big>
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Centralized a checklist of tasks to be completed for all incoming and outgoing Ministers, staff, and offices
*<big>Support your organization as you:</big>
 
**<big>Identify if the Accelerator is right for your organization</big>
 
**<big>Clarify or scope the mission or problem that you’ll bring to the Accelerator with you</big>
 
**<big>Assemble the team(s) who will participate</big>
 
  
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Deployed a Software-as-a-Service (SaaS) tool across the GC
  
<big>''We’ll be confirming the list of participating teams by November 1, 2021.''</big>
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Provided an enterprise-wide view of transition activities for the Privy Council Office
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===November – December: Program preparation[[File:Accelerator gcwiki graphics - checklist.png|frameless|59x59px]]===
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|[[File:SpeakingBubble.png|alt=Speech bubble signifying conversation and facilitation|frameless|center]]
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|'''<big>Behavioural Insights Blended Services Pilot: Facilitated Workshop Learning</big>'''
  
<big>Once your team is confirmed to participate, you’ll work with us to:</big>
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''<big>Partnership with the Policy Community Partnerships Office, Privy Council Office, and Behavioural Insights Team</big>''
*<big>Register your team members as Accelerator participants</big>
 
*<big>Create a one-page summary of your Accelerator problem (what are you hoping to solve), why (is it important) and who (will be working on it)</big>
 
*<big>Complete a participation agreement</big>
 
*<big>Ensure your team has access to the tools and resources they’ll need to be successful</big>
 
  
<br><h1 style="color:#3f2a56"><div id="Cohort 1"><strong>Accelerator History</strong></div></h1>
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Applied a team-based learning-by-doing approach to teach public servants about Behavioral Insights and make concrete progress on real problems
  
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Combined expert-led training and one-on-one support to develop BI-based interventions for real world challenges
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|[[File:OpenBook.png|alt=Open book signifying storytelling, narrative building, and briefing|center|frameless|97x97px]]
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|'''<big>Reconciliation Primer: Policy Brief and Learning Tool</big>'''
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''<big>Partnership with Health Canada</big>''
  
<big>In Spring 2021, CSPS welcomed its first cohort of Accelerator teams for a 13-week, completely virtual hands-on learning experience. Five teams participated, from four departments:  </big>
+
Primer for public servants on the need for reconciliation and the role they can play
  
*<big>Canada Revenue Agency</big>
+
Developed in consultation with Indigenous public servants and policy experts
  
*<big>Department of Fisheries and Oceans</big>
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Content contributed to the app [https://www.csps-efpc.gc.ca/tools/apps/ils/index-eng.aspx Reconciliation: A Starting Point]
*<big>Department of National Defence</big>
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*<big>Canada School of Public Service</big>
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|[[File:Two People Sitting at Table.png|alt=Two people sitting at a table discussing, signifying public engagement|frameless|123x123px|center]]
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|'''<big>Modern Public Engagement: Facilitated Discussions and Engagement Framework Development</big>'''
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''<big>Partnership with Transport Canada</big>''
  
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Curation of tools and resources relevant to public engagement that will support TC's Transformation Plan
  
<big>In this cohort, teams focused on internal-facing challenges and solutions, including new employee onboarding, simplifying procurement processes, improving internal access to data, supporting employee training and learning, and making operational decisions using data and insights.</big>
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Provides a public engagement framework in prototype format that articulates 5 broad phases of engagement and explores best practices
  
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<big>As a team, they worked together to pinpoint their users’ needs, improve their digital skills, explore their problems from multiple angles, identify different solution options, develop prototypes and test with users. At the end of the program, the teams pitched their solutions to more than 400 public servants from across the country who participated in Demo Day.  </big>
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==='''<big>Testimonials:</big>'''===
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[[File:Feed_back.png|alt=|frameless|upright=3]]
  
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==<div id="FAQ">'''<big><big>FAQ</big></big>'''==
  
<big>Interested in learning more about the teams’ solutions and experiences? Click on the links below.  </big>
+
'''<big>How many projects does Surge normally take on?</big>'''
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<big>Typically, 2-4 projects at any given time, with start and end-dates staggered.</big>  
  
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'''<big>What is the average duration of a project? How many analysts work on a project?</big>'''
  
<big>[[Team DND-Army – Canadian Army Digital Transformation|<u>Team DND-Army – Canadian Army Digital Transformation</u>]]</big>  
+
<big>Projects usually last from 2 to 8 months. A project team will typically include 3-5 analysts. We do not 'loan out' analysts to departments, unlike the Free Agent Program.</big>
  
<big>[[CSPS Digital Academy/CSPS Digital Accelerator/Team 3 - CRA|<u>Team CRA – CRA Learning Zone</u>]]</big>  
+
'''<big>How does the cost sharing approach to projects work?</big>'''
  
<big>[[CSPS Digital Academy/CSPS Digital Accelerator/Team 4 - CSPS|<u>Team CSPS – Procurement Portal</u>]]</big>  
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<big>CSPS and the partner department sign an MOU outlining costs, roles, timelines and deliverables. Costs are based on analysts' hourly wages and any additional O&M costs, if applicable (e.g., costs to hire an external speaker).</big>
  
[[CSPS Digital Academy/CSPS Digital Accelerator/Team 5 - DFO|<big><u>Team DFO – Improving the Onboarding Experience</u></big>]]  <br>
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<big>All partner projects are cost-shared - CSPS takes on a certain portion of the project costs (based on discussions and agreement with partners). Funds are collected through an Interdepartmental Settlement, typically from partners' O&M budgets.</big>
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<br><big>'''We recently put together a testimonial video for our first cohort. [https://www.youtube.com/watch?v=hKRg1kO2VBE&list=PLNnlBXQ3s_AnimFcImt0b7tiO8P5qrAOF&index=4 <u>Watch it here!</u>]'''</big>
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<big>'''How long does the MOU take to put in place?'''<br />We can normally draft and share an MOU quickly (1-2 weeks), after scope, timelines, and deliverables have been discussed and agreed upon.</big>
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<big><br>Thanks to our current partners for their support. If your team is interested in joining the Accelerator, please reach out to us to discuss. Participation in the Accelerator begins with a partnership. We look forward to working with you!</big>
 
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For general inquires contact the [mailto:csps.accelerator-accelerateur.efpc@canada.ca CSPS Digital Accelerator mailbox.]
 
  
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<big>If you are interested in working with us or want to learn more about what we do reach out to us at surgesolutionsunit@csps-efpc.gc.ca or visit our [https://gcxgce.sharepoint.com/teams/1000611/ GCXchange site].</big>
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Latest revision as of 15:49, 5 April 2023

How We Can Help How We Work Who We've Helped FAQ Contact Us



The Surge Team

Established at the Canada School of Public Service in late 2018, the Surge Team supports policy projects where quick action or breakthroughs are needed. We do not have ongoing files. Instead, the team collaborates with partners on time-limited projects at the School and across the federal public service.

In all of our work we emphasize clear problem definition and rigorous analysis. We often play the role of a neutral third party or challenge function to help to our partners identify desired outcomes and outputs. To achieve these outcomes, our team of policy professionals has a range of experiences, perspectives, skills, and toolsets that help us deliver on partners' needs, including deliverables such as policy briefs, decision documents, presentations, and facilitated sessions.

To learn more about us and our work reach out at surgesolutionsunit@csps-efpc.gc.ca or visit our GCXchange Site for more details. Our GCXchange site also contains a series of Learning Materials and Resources, which offer tips and lessons learned on core aspects of policy work.


How We Can Help

We meet our partners where they're at - whether it's collaborating on a project from day one or helping push a file over the finish line.
We offer a range of policy services, from research and analysis to engagement and facilitated sessions to synthesis and briefing documents for decision-makers.

How We Work

Our approach is most effective with engaged and collaborative partners: we use regular touchpoints throughout the project to build off your expertise and respond to your needs.
Working with partners1.png
As a team, we work in a series of short sprints and deep dives to improve the quality of products. Our work is iterative and collaborative, learning equally from failures and successes. Consulting with stakeholders is a critical part of how we do our work. Our projects are often non-linear, redefining problem statements and generating more research as we move forward and change course as needed.
Approaching work.png


Planifiez votre carrière

Étudiants GC, le programme de développement de l'apprentissage et de la vaste initiative universitaire (DAVIU)  et le Réseau des jeunes fonctionnaires fédéraux (RJFF) sont heureux de vous inviter à leur événement sur la planification de carrière pour les étudiants et les diplômés.


Cette session, intitulée "Planifiez votre carrière", vous informera sur des sujets liés aux ressources humaines (RH) tels que les processus de nomination, l'intégration des étudiants (Student Bridging), les types d'emploi, les conseils pour trouver un emploi et une multitude d'outils pour poursuivre votre apprentissage.

Planifiez votre carriere
Planifiez votre carriere



Who We've Helped

Since December 2018, we have worked with several organizations to deliver over 50 projects with more than 150 individual deliverables. You can find details on these projects, as well as lessons we've learned from them, on our GCXchange site.

Our projects touch on many policy areas, including public administration and machinery of government, Indigenous relations, national security, social policy, and innovation, among others.

The Surge Team contributes to learning, innovation and policy priorities across the Government of Canada. Our partners' desired outcome dictates the deliverable(s) we work towards.



Examples of Projects:


An image of a calendar and a checklist signifying project planning
Online Transition Planner and Checklist: A tool to support Government transition

Partnership with the Privy Council Office

Centralized a checklist of tasks to be completed for all incoming and outgoing Ministers, staff, and offices

Deployed a Software-as-a-Service (SaaS) tool across the GC

Provided an enterprise-wide view of transition activities for the Privy Council Office


Speech bubble signifying conversation and facilitation
Behavioural Insights Blended Services Pilot: Facilitated Workshop Learning

Partnership with the Policy Community Partnerships Office, Privy Council Office, and Behavioural Insights Team

Applied a team-based learning-by-doing approach to teach public servants about Behavioral Insights and make concrete progress on real problems

Combined expert-led training and one-on-one support to develop BI-based interventions for real world challenges


Open book signifying storytelling, narrative building, and briefing
Reconciliation Primer: Policy Brief and Learning Tool

Partnership with Health Canada

Primer for public servants on the need for reconciliation and the role they can play

Developed in consultation with Indigenous public servants and policy experts

Content contributed to the app Reconciliation: A Starting Point


Two people sitting at a table discussing, signifying public engagement
Modern Public Engagement: Facilitated Discussions and Engagement Framework Development

Partnership with Transport Canada

Curation of tools and resources relevant to public engagement that will support TC's Transformation Plan

Provides a public engagement framework in prototype format that articulates 5 broad phases of engagement and explores best practices

Testimonials:

FAQ

How many projects does Surge normally take on?

Typically, 2-4 projects at any given time, with start and end-dates staggered.

What is the average duration of a project? How many analysts work on a project?

Projects usually last from 2 to 8 months. A project team will typically include 3-5 analysts. We do not 'loan out' analysts to departments, unlike the Free Agent Program.

How does the cost sharing approach to projects work?

CSPS and the partner department sign an MOU outlining costs, roles, timelines and deliverables. Costs are based on analysts' hourly wages and any additional O&M costs, if applicable (e.g., costs to hire an external speaker).

All partner projects are cost-shared - CSPS takes on a certain portion of the project costs (based on discussions and agreement with partners). Funds are collected through an Interdepartmental Settlement, typically from partners' O&M budgets.

How long does the MOU take to put in place?
We can normally draft and share an MOU quickly (1-2 weeks), after scope, timelines, and deliverables have been discussed and agreed upon.

Contact Us

If you are interested in working with us or want to learn more about what we do reach out to us at surgesolutionsunit@csps-efpc.gc.ca or visit our GCXchange site.