280
edits
Changes
Created page with "FR:Académie_du_numérique/Accélérateur_du_numérique_EFPC frameless|alt=|left|800x800px {| style="background-color:#3f2a56; width: 90%..."
[[FR:Académie_du_numérique/Accélérateur_du_numérique_EFPC]]
[[File:Wiki CSPS BIL-EN1st.png|frameless|alt=|left|800x800px]]
{| style="background-color:#3f2a56; width: 90%; color:white; float:left;"
![[#Team|<big><div id="Team"><span style="color:#ffffff">Meet Surge</span></big>]]
!<big>[[#How We Can Help|<span style="color:#ffffff">How We Can Help</span>]]</big>
!<big>[[#How We Work|<span style="color:#ffffff">How We Work</span>]]</big>
!<big>[[#Who We've Helped|<span style="color:#ffffff">Who We've Helped</span>]]</big>
!<big>[[#FAQ|<span style="color:#ffffff">FAQ</span>]]</big>
!<big>[[#Contact|<span style="color:#ffffff">Contact Us</span>]]</big>
|}
__NOTOC__
__NOTOC__
{| class="FCK__ShowTableBorders" width="90%" style="background: white; border: 3px solid white; border-image: none; color: black;"
|-
|
<big><big>'''For best results please view this page on a desktop browser'''</big></big>
=='''<big><big><big>The Surge Team</big></big></big>'''==
<big><big>Established at the Canada School of Public Service in late 2018, the Surge Team supports policy projects where quick action or breakthroughs are needed. We do not have ongoing files. Instead, the team collaborates with partners on time-limited projects at the School and across the federal public service.</big>
<br>
<br>
<big>In all of our work we emphasize clear problem definition and rigorous analysis. We often play the role of a neutral third party or challenge function to help to our partners identify desired outcomes and outputs. To achieve these outcomes, our team of policy professionals has a range of experiences, perspectives, skills, and toolsets that help us deliver on partners' needs, including deliverables such as policy briefs, decision documents, presentations, and facilitated sessions. </big>
<br>
<br>
<big>To learn more about us and our work reach out at surgesolutionsunit@csps-efpc.gc.ca or visit our [https://gcxgce.sharepoint.com/teams/1000611/ '''GCXchange Site'''] for more details. Our [https://gcxgce.sharepoint.com/teams/1000611/ GCXchange site] also contains a series of [https://gcxgce.sharepoint.com/teams/1000611/SitePages/Past-Surge-Projects.aspx '''Learning Materials'''] and [https://gcxgce.sharepoint.com/teams/1000611/SitePages/About-us.aspx '''Resources'''], which offer tips and lessons learned on core aspects of policy work.</big></big>
<br>
<br>
==<div id="How We Can Help">'''<big><big>How We Can Help</big></big>'''==
<big><big>'''We meet our partners where they're at''' - whether it's collaborating on a project from day one or helping push a file over the finish line.</big></big>
<br clear='all'>
{|width="80%" cellpadding="10" cellspacing="15px"
|-valign="top"
|style=min-width:250px; max-width:400px|<big><big>'''Définition du problème'''</big></big>
<big>S'assurer que tout le monde a une compréhension commune de la question grâce à un brainstorming, des consultations et des recherches </big>
|[[File:9-12_purple_question_mark.png|frameless|upright=0.5]]
|[[File:1-3_yellow_tools.png|frameless|upright=0.5]]
|style=min-width:250px; max-width:400px|<big><big>'''Développement des options'''</big></big>
<big>Identifier en collaboration un éventail de solutions réalisables fondées sur des preuves, une analyse critique et la créativité</big>
|-
|style=min-width:250px; max-width:400px|<big><big>'''Prochaines étapes et réflexions'''</big></big>
<big>Offrir un soutien pour la mise en œuvre des idées et tirer les leçons de l'expérience pour les appliquer aux travaux futurs</big>
|[[File:6-9_brain.png|frameless|upright=0.5]]
|[[File:4-6_speech_bubble.png|frameless|upright=0.5]]
|style=min-width:250px; max-width:400px|<big><big>'''Engagement et briefing'''</big></big>
<big>Valider les solutions possibles en s'engageant avec les parties prenantes et en créant des produits qui racontent une histoire convaincante</big>
|}
<br clear="all">
<big><big>'''Nous offrons une gamme de services politiques''', allant de la recherche et de l'analyse à l'engagement et aux sessions animées, en passant par la synthèse et les documents d'information destinés aux décideurs.</big></big>
<br>
{| width="70%" cellpadding="10" cellspacing="15px"
|- valign="top"
| style="border-left: 10px solid #fcf1d7; box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 15px 0 rgba(0, 0, 0, 0.19); color: black; background-color: white; font-size:1.0em;" |
{|
|+
|style="width:100px"|[[FILE:2.1book.svg]]
|style="width:150px"|<big><big>'''Recherche et analyse'''</big></big>
|<big>Diagnostic, cadrage et définition du problème ; analyse de l'environnement ; collecte, analyse et synthèse des données ; conduite d'entretiens et de groupes de discussion</big>
|}
|}
{| width="70%" cellpadding="10" cellspacing="15px"
|- valign="top"
| style="border-left: 10px solid #9AD4D6; box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 15px 0 rgba(0, 0, 0, 0.19); color: black; background-color: white; font-size:1.0em;" |
{|
|+
|style="width:100px"|[[FILE:2.2hand.svg]]
|style="width:150px"|<big><big>'''Fonction d'interpellation'''</big></big>
|<big>Donner des idées ; fournir des conseils stratégiques ; aider les équipes à réfléchir à des dossiers complexes et à clarifier la manière de gérer le travail (par exemple, comment naviguer dans le système/processus)</big>
|}
|}
{| width="70%" cellpadding="15" cellspacing="15px"
|- valign="top"
| style="border-left: 10px solid #627DD0; box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 15px 0 rgba(0, 0, 0, 0.19); color: black; background-color: white; font-size:1.0em;" |
{|
|+
|style="width:100px"|[[FILE:2.3handshake.svg]]
|style="width:150px"|<big><big>'''Renforcer les capacités'''</big></big>
|<big>Apprentissage en équipe par le biais de projets ; facilitation des enseignements tirés ; ateliers axés sur les compétences</big>
|}
|}
{| width="70%" cellpadding="15" cellspacing="15px"
|- valign="top"
| style="border-left: 10px solid #4E3F78; box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 15px 0 rgba(0, 0, 0, 0.19); color: black; background-color: white; font-size:1.0em;" |
{|
|+
|style="width:100px"|[[FILE:2.4talk.svg]]
|style="width:150px"|<big><big>'''Engagement et facilitation'''</big></big>
|<big>Convoquer des groupes pour traiter des dossiers partagés / des problèmes communs ; concevoir des stratégies d'engagement ; planifier et accueillir des sessions d'engagement ; renforcer la collaboration horizontale ; amener les groupes à se mettre d'accord sur les prochaines étapes</big>
|}
|}
{| width="70%" cellpadding="10" cellspacing="15px"
|- valign="top"
| style="border-left: 10px solid #3B305A; box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 15px 0 rgba(0, 0, 0, 0.19); color: black; background-color: white; font-size:1.0em;" |
{|
|+
|style="width:100px"|[[FILE:2.5present.svg]]
|style="width:150px"|<big><big>'''Synthèse et Briefing'''</big></big>
|<big>Présentations de PowerPoint; diapositifs; [tableaux de bord] ; rapports politiques ; rapports "What We Heard" ; soutien à la rédaction de documents politiques et décisionnels clés (par exemple, mémorandum au cabinet, planification à moyen terme, cadres de mesure de la performance</big>
|}
|}
==<div id="How We Work"><big><big>'''How We Work'''</big></big> ==
<big><big>Our approach is '''most effective with engaged and collaborative partners''': we use regular touchpoints throughout the project to build off your expertise and respond to your needs.</big></big>
<br clear="all">
{|width="90%" cellpadding="10" cellspacing="15px"
|-
|style="width:400px"|[[File:01_arrow_right.png|frameless|center|upright=0.5]]
|style="width:400px"|[[File:02_double_arrow.png|frameless|center|upright=0.75]]
|style="width:400px"|[[File:03_double_arrow.png|frameless|center|upright=0.75]]
|style="width:400px"|[[File:04_bullseye.png|frameless|center|upright=0.3]]
|-
|style=text-align:center;background:#fcf1d7|<big><big>'''Discuss'''</big></big>
|style=text-align:center;background:#9ad4d6|<big><big>'''Design a Plan'''</big></big>
|style=text-align:center;background:#4e3f78;color:#FFFFFF|<big><big>'''Develop and Deliver'''</big></big>
|style=text-align:center;background:#627dd0;color:#FFFFFF|<big><big>'''Conclude'''</big></big>
|-
|style=text-align:left;background:#fefaf0|<big>- '''Explain''' our service model <br>- '''Learn''' about your needs <br>- '''Discuss''' objectives, scope, and timelines <br>- '''Develop a proposal'''</big>
|style=text-align:left;background:#cdeaeb|<big>- '''Discuss''' specific deliverables and identify key stakeholders <br>- '''Determine''' roles and responsibilities <br>- '''Agree''' on timelines <br>- '''Draft a Memorandum of Understanding'''</big>
|style=text-align:left;background:#ccc5e1|<big>- '''Evaluate''' progress and incorporate feedback into product(s) <br>- '''Revise''' deliverables, scope, and timelines as needed to meet objectives</big>
|style=text-align:left;background:#d2daf2|<big>- '''Close out''' deliverables <br>- '''Discuss''' project transition period <br>- '''Share lessons learned''' to promote continuous learning</big>
|}
<br>
<big><big>As a team, '''we work in a series of short sprints and deep dives''' to improve the quality of products. Our work is '''iterative''' and '''collaborative''', learning equally from failures and successes. Consulting with stakeholders is a critical part of how we do our work. '''Our projects are often non-linear''', redefining problem statements and generating more research as we move forward and change course as needed.</big></big>
[[File:Approaching work.png|center|frameless|upright=3]]
<br clear="all">
=='''<big>Who We've Helped</big>'''==
<big><big>Since December 2018, we have worked with several organizations to deliver over 50 projects with more than 150 individual deliverables. You can find details on these projects, as well as lessons we've learned from them, on our [https://gcxgce.sharepoint.com/teams/1000611 GCXchange site].</big></big>
<big><big>Our projects touch on many policy areas, including public administration and machinery of government, Indigenous relations, national security, social policy, and innovation, among others. </big></big>
[[File:SurgeServicesByDeliverable2.png|center|frame|Center|The Surge Team contributes to learning, innovation and policy priorities across the Government of Canada. Our partners' desired outcome dictates the deliverable(s) we work towards.]]
<br>
==='''<big>Examples of Projects:</big>'''===
<br>
{|
{| width="80%" cellpadding="10" cellspacing="15px"
|style=background:#358083|[[File:3.1calendar.svg|center|frameless|upright=0.5]]
|style=background:#cdeaeb|<big>'''Online Transition Planner and Checklist: A tool to support Government transition</big>'''
''<big>Partnership with the Privy Council Office</big>''
Centralized a checklist of tasks to be completed for all incoming and outgoing Ministers, staff, and offices
Deployed a Software-as-a-Service (SaaS) tool across the GC
Provided an enterprise-wide view of transition activities for the Privy Council Office
|-
|style=background:#627DD0|[[File:3.2bubble.svg|center|frameless|upright=0.5]]
|style=background:#d2daf2|'''<big>Behavioural Insights Blended Services Pilot: Facilitated Workshop Learning</big>'''
''<big>Partnership with the Policy Community Partnerships Office, Privy Council Office, and Behavioural Insights Team</big>''
Applied a team-based learning-by-doing approach to teach public servants about Behavioral Insights and make concrete progress on real problems
Combined expert-led training and one-on-one support to develop BI-based interventions for real world challenges
|-
|style=background:#4e3f78|[[File:3.3book.svg|center|frameless|upright=0.5]]
|style=background:#ccc5e1|'''<big>Reconciliation Primer: Policy Brief and Learning Tool</big>'''
''<big>Partnership with Health Canada</big>''
Primer for public servants on the need for reconciliation and the role they can play
Developed in consultation with Indigenous public servants and policy experts
Content contributed to the app [https://www.csps-efpc.gc.ca/tools/apps/ils/index-eng.aspx Reconciliation: A Starting Point]
|-
|style=background:#358083|[[File:3.4table.svg|center|frameless|upright=0.5]]
|style=background:#cdeaeb|'''<big>Modern Public Engagement: Facilitated Discussions and Engagement Framework Development</big>'''
''<big>Partnership with Transport Canada</big>''
Curation of tools and resources relevant to public engagement that will support TC's Transformation Plan
Provides a public engagement framework in prototype format that articulates 5 broad phases of engagement and explores best practices
|-
|style=background:#627DD0|[[File:3.5plume.svg|center|frameless|upright=0.5]]
|style=background:#d2daf2|'''<big>Memorandum to Cabinet Process</big>'''
''<big>Partnership with Employment and Social Development Canada</big>''
Research and Analysis to support pre-drafting process (how to tell a good story through an MC)
Strategic advice and Surge capacity for coordinating a horizontal MC
Curated tools and resources to support drafting process
|-
|style=background:#4e3f78|[[File:3.6flow.svg|center|frameless|upright=0.5]]
|style=background:#ccc5e1|'''<big>Renewed Horizontal Performance Measurement Framework</big>'''
''<big>Partnership with Employment and Social Development Canada</big>''
Engagement of 12 federal organizations to identify practices for more consistent and meaningful performance measurement
Stock-take of data and briefing materials to support the adoption of a new logic model
Development of practices for viable disaggregated data collection and reporting
|}
|}__NOTOC__
==='''<big>Testimonials:</big>'''===
<div style=display:inline-table>
{|style=width:30em; height:30em cellpadding="15" cellspacing="15px"
|- valign="middle"
| style="border-left: 10px solid #fcf1d7; border-right: 10px solid #fcf1d7; box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 15px 0 rgba(0, 0, 0, 0.19); color: black; background-color: white; font-size:1.0em;"|
{|
|<big><big>"...the most '''organized, helpful, and engaged''' capacity-building partners we've ever had"</big> <br> ~ Policy Community Partnership Office & Privy Council Officem </big>
|}
|}
</div><div style=display:inline-table>
{|style=width:30em; height:30em; cellpadding="15" cellspacing="15px"
|- valign="middle"
| style="border-left: 10px solid #9ad4d6; border-right: 10px solid #9ad4d6; box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 15px 0 rgba(0, 0, 0, 0.19); color: black; background-color: white; font-size:1.0em;"|
{|
|<big><big>"Love the expertise you provided, with '''customized support''' to make this work easier."</big> <br> ~ Employment and Social Development Canada </big>
|}
|}
</div><div style=display:inline-table>
{|style=width:30em; height:30em; cellpadding="15" cellspacing="15px"
|- valign="middle"
| style="border-left: 10px solid #627dd0; border-right: 10px solid #627dd0; box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 15px 0 rgba(0, 0, 0, 0.19); color: black; background-color: white; font-size:1.0em;"|
{|
|<big><big>"...impressed by the '''efficiency, organization, and professionalism'''."</big> <br> ~ Environment and Climate Change Canada </big><br>
|}
|}
</div><div style=display:inline-table>
{|style=width:30em; height:30em; cellpadding="15" cellspacing="15px"
|- valign="middle"
| style="border-left: 10px solid #433f78; border-right: 10px solid #433f78; box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 15px 0 rgba(0, 0, 0, 0.19); color: black; background-color: white; font-size:1.0em;"|
{|
|<big><big>"This is '''very''' good work, especially given how little you've been given to work with."</big> <br> ~ Department of National Defence </big>
|}
|}
</div><div style=display:inline-table>
{|style=width:30em; height:30em; cellpadding="15" cellspacing="15px"
|- valign="middle"
| style="border-left: 10px solid #3b305A; border-right: 10px solid #3b305A; box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 15px 0 rgba(0, 0, 0, 0.19); color: black; background-color: white; font-size:1.0em;"|
{|
|<big><big>"There are a few [exercises] that have stood out over the course of my career, and this is '''one of the high flyers'''."</big> <br> ~ Employment and Social Development Canada </big>
|}
|}
</div><div style=display:inline-table>
{|style=width:30em; height:30em; cellpadding="15" cellspacing="15px"
|- valign="middle"
| style="border-left: 10px solid #fcf1d7; border-right: 10px solid #fcf1d7; box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 15px 0 rgba(0, 0, 0, 0.19); color: black; background-color: white; font-size:1.0em;"|
{|
|<big><big>"...the '''most concise, comprehensive, and visually appealing''' summary of Crown-Indigenous relations I've come across."</big> <br> ~ Environment and Climate Change Canada </big>
|}
|}
</div><div style=display:inline-table>
{|style=width:30em; height:30em; cellpadding="15" cellspacing="15px"
|- valign="middle"
| style="border-left: 10px solid #9ad4d6; border-right: 10px solid #9ad4d6; box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 15px 0 rgba(0, 0, 0, 0.19); color: black; background-color: white; font-size:1.0em;"|
{|
|<big><big>"...a '''strong proposal''' in such '''short time'''."</big> <br> ~ Privy Council Office </big>
|}
|}
</div>
==<div id="FAQ">'''<big><big>FAQ</big></big>'''==
'''<big>How many projects does Surge normally take on?</big>'''
<big>Typically, 2-4 projects at any given time, with start and end-dates staggered.</big>
'''<big>What is the average duration of a project? How many analysts work on a project?</big>'''
<big>Projects usually last from 2 to 8 months. A project team will typically include 3-5 analysts. We do not 'loan out' analysts to departments, unlike the Free Agent Program.</big>
'''<big>How does the cost sharing approach to projects work?</big>'''
<big>CSPS and the partner department sign an MOU outlining costs, roles, timelines and deliverables. Costs are based on analysts' hourly wages and any additional O&M costs, if applicable (e.g., costs to hire an external speaker).</big>
<big>All partner projects are cost-shared - CSPS takes on a certain portion of the project costs (based on discussions and agreement with partners). Funds are collected through an Interdepartmental Settlement, typically from partners' O&M budgets.</big>
<big>'''How long does the MOU take to put in place?'''<br />We can normally draft and share an MOU quickly (1-2 weeks), after scope, timelines, and deliverables have been discussed and agreed upon.</big>
==<div id="Contact">'''<big><big>Contact Us</big></big>'''==
<big><big>If you are interested in working with us or want to learn more about what we do reach out to us at surgesolutionsunit@csps-efpc.gc.ca or visit our [https://gcxgce.sharepoint.com/teams/1000611/ GCXchange site].</big></big>
|}
[[File:Wiki CSPS BIL-EN1st.png|frameless|alt=|left|800x800px]]
{| style="background-color:#3f2a56; width: 90%; color:white; float:left;"
![[#Team|<big><div id="Team"><span style="color:#ffffff">Meet Surge</span></big>]]
!<big>[[#How We Can Help|<span style="color:#ffffff">How We Can Help</span>]]</big>
!<big>[[#How We Work|<span style="color:#ffffff">How We Work</span>]]</big>
!<big>[[#Who We've Helped|<span style="color:#ffffff">Who We've Helped</span>]]</big>
!<big>[[#FAQ|<span style="color:#ffffff">FAQ</span>]]</big>
!<big>[[#Contact|<span style="color:#ffffff">Contact Us</span>]]</big>
|}
__NOTOC__
__NOTOC__
{| class="FCK__ShowTableBorders" width="90%" style="background: white; border: 3px solid white; border-image: none; color: black;"
|-
|
<big><big>'''For best results please view this page on a desktop browser'''</big></big>
=='''<big><big><big>The Surge Team</big></big></big>'''==
<big><big>Established at the Canada School of Public Service in late 2018, the Surge Team supports policy projects where quick action or breakthroughs are needed. We do not have ongoing files. Instead, the team collaborates with partners on time-limited projects at the School and across the federal public service.</big>
<br>
<br>
<big>In all of our work we emphasize clear problem definition and rigorous analysis. We often play the role of a neutral third party or challenge function to help to our partners identify desired outcomes and outputs. To achieve these outcomes, our team of policy professionals has a range of experiences, perspectives, skills, and toolsets that help us deliver on partners' needs, including deliverables such as policy briefs, decision documents, presentations, and facilitated sessions. </big>
<br>
<br>
<big>To learn more about us and our work reach out at surgesolutionsunit@csps-efpc.gc.ca or visit our [https://gcxgce.sharepoint.com/teams/1000611/ '''GCXchange Site'''] for more details. Our [https://gcxgce.sharepoint.com/teams/1000611/ GCXchange site] also contains a series of [https://gcxgce.sharepoint.com/teams/1000611/SitePages/Past-Surge-Projects.aspx '''Learning Materials'''] and [https://gcxgce.sharepoint.com/teams/1000611/SitePages/About-us.aspx '''Resources'''], which offer tips and lessons learned on core aspects of policy work.</big></big>
<br>
<br>
==<div id="How We Can Help">'''<big><big>How We Can Help</big></big>'''==
<big><big>'''We meet our partners where they're at''' - whether it's collaborating on a project from day one or helping push a file over the finish line.</big></big>
<br clear='all'>
{|width="80%" cellpadding="10" cellspacing="15px"
|-valign="top"
|style=min-width:250px; max-width:400px|<big><big>'''Définition du problème'''</big></big>
<big>S'assurer que tout le monde a une compréhension commune de la question grâce à un brainstorming, des consultations et des recherches </big>
|[[File:9-12_purple_question_mark.png|frameless|upright=0.5]]
|[[File:1-3_yellow_tools.png|frameless|upright=0.5]]
|style=min-width:250px; max-width:400px|<big><big>'''Développement des options'''</big></big>
<big>Identifier en collaboration un éventail de solutions réalisables fondées sur des preuves, une analyse critique et la créativité</big>
|-
|style=min-width:250px; max-width:400px|<big><big>'''Prochaines étapes et réflexions'''</big></big>
<big>Offrir un soutien pour la mise en œuvre des idées et tirer les leçons de l'expérience pour les appliquer aux travaux futurs</big>
|[[File:6-9_brain.png|frameless|upright=0.5]]
|[[File:4-6_speech_bubble.png|frameless|upright=0.5]]
|style=min-width:250px; max-width:400px|<big><big>'''Engagement et briefing'''</big></big>
<big>Valider les solutions possibles en s'engageant avec les parties prenantes et en créant des produits qui racontent une histoire convaincante</big>
|}
<br clear="all">
<big><big>'''Nous offrons une gamme de services politiques''', allant de la recherche et de l'analyse à l'engagement et aux sessions animées, en passant par la synthèse et les documents d'information destinés aux décideurs.</big></big>
<br>
{| width="70%" cellpadding="10" cellspacing="15px"
|- valign="top"
| style="border-left: 10px solid #fcf1d7; box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 15px 0 rgba(0, 0, 0, 0.19); color: black; background-color: white; font-size:1.0em;" |
{|
|+
|style="width:100px"|[[FILE:2.1book.svg]]
|style="width:150px"|<big><big>'''Recherche et analyse'''</big></big>
|<big>Diagnostic, cadrage et définition du problème ; analyse de l'environnement ; collecte, analyse et synthèse des données ; conduite d'entretiens et de groupes de discussion</big>
|}
|}
{| width="70%" cellpadding="10" cellspacing="15px"
|- valign="top"
| style="border-left: 10px solid #9AD4D6; box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 15px 0 rgba(0, 0, 0, 0.19); color: black; background-color: white; font-size:1.0em;" |
{|
|+
|style="width:100px"|[[FILE:2.2hand.svg]]
|style="width:150px"|<big><big>'''Fonction d'interpellation'''</big></big>
|<big>Donner des idées ; fournir des conseils stratégiques ; aider les équipes à réfléchir à des dossiers complexes et à clarifier la manière de gérer le travail (par exemple, comment naviguer dans le système/processus)</big>
|}
|}
{| width="70%" cellpadding="15" cellspacing="15px"
|- valign="top"
| style="border-left: 10px solid #627DD0; box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 15px 0 rgba(0, 0, 0, 0.19); color: black; background-color: white; font-size:1.0em;" |
{|
|+
|style="width:100px"|[[FILE:2.3handshake.svg]]
|style="width:150px"|<big><big>'''Renforcer les capacités'''</big></big>
|<big>Apprentissage en équipe par le biais de projets ; facilitation des enseignements tirés ; ateliers axés sur les compétences</big>
|}
|}
{| width="70%" cellpadding="15" cellspacing="15px"
|- valign="top"
| style="border-left: 10px solid #4E3F78; box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 15px 0 rgba(0, 0, 0, 0.19); color: black; background-color: white; font-size:1.0em;" |
{|
|+
|style="width:100px"|[[FILE:2.4talk.svg]]
|style="width:150px"|<big><big>'''Engagement et facilitation'''</big></big>
|<big>Convoquer des groupes pour traiter des dossiers partagés / des problèmes communs ; concevoir des stratégies d'engagement ; planifier et accueillir des sessions d'engagement ; renforcer la collaboration horizontale ; amener les groupes à se mettre d'accord sur les prochaines étapes</big>
|}
|}
{| width="70%" cellpadding="10" cellspacing="15px"
|- valign="top"
| style="border-left: 10px solid #3B305A; box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 15px 0 rgba(0, 0, 0, 0.19); color: black; background-color: white; font-size:1.0em;" |
{|
|+
|style="width:100px"|[[FILE:2.5present.svg]]
|style="width:150px"|<big><big>'''Synthèse et Briefing'''</big></big>
|<big>Présentations de PowerPoint; diapositifs; [tableaux de bord] ; rapports politiques ; rapports "What We Heard" ; soutien à la rédaction de documents politiques et décisionnels clés (par exemple, mémorandum au cabinet, planification à moyen terme, cadres de mesure de la performance</big>
|}
|}
==<div id="How We Work"><big><big>'''How We Work'''</big></big> ==
<big><big>Our approach is '''most effective with engaged and collaborative partners''': we use regular touchpoints throughout the project to build off your expertise and respond to your needs.</big></big>
<br clear="all">
{|width="90%" cellpadding="10" cellspacing="15px"
|-
|style="width:400px"|[[File:01_arrow_right.png|frameless|center|upright=0.5]]
|style="width:400px"|[[File:02_double_arrow.png|frameless|center|upright=0.75]]
|style="width:400px"|[[File:03_double_arrow.png|frameless|center|upright=0.75]]
|style="width:400px"|[[File:04_bullseye.png|frameless|center|upright=0.3]]
|-
|style=text-align:center;background:#fcf1d7|<big><big>'''Discuss'''</big></big>
|style=text-align:center;background:#9ad4d6|<big><big>'''Design a Plan'''</big></big>
|style=text-align:center;background:#4e3f78;color:#FFFFFF|<big><big>'''Develop and Deliver'''</big></big>
|style=text-align:center;background:#627dd0;color:#FFFFFF|<big><big>'''Conclude'''</big></big>
|-
|style=text-align:left;background:#fefaf0|<big>- '''Explain''' our service model <br>- '''Learn''' about your needs <br>- '''Discuss''' objectives, scope, and timelines <br>- '''Develop a proposal'''</big>
|style=text-align:left;background:#cdeaeb|<big>- '''Discuss''' specific deliverables and identify key stakeholders <br>- '''Determine''' roles and responsibilities <br>- '''Agree''' on timelines <br>- '''Draft a Memorandum of Understanding'''</big>
|style=text-align:left;background:#ccc5e1|<big>- '''Evaluate''' progress and incorporate feedback into product(s) <br>- '''Revise''' deliverables, scope, and timelines as needed to meet objectives</big>
|style=text-align:left;background:#d2daf2|<big>- '''Close out''' deliverables <br>- '''Discuss''' project transition period <br>- '''Share lessons learned''' to promote continuous learning</big>
|}
<br>
<big><big>As a team, '''we work in a series of short sprints and deep dives''' to improve the quality of products. Our work is '''iterative''' and '''collaborative''', learning equally from failures and successes. Consulting with stakeholders is a critical part of how we do our work. '''Our projects are often non-linear''', redefining problem statements and generating more research as we move forward and change course as needed.</big></big>
[[File:Approaching work.png|center|frameless|upright=3]]
<br clear="all">
=='''<big>Who We've Helped</big>'''==
<big><big>Since December 2018, we have worked with several organizations to deliver over 50 projects with more than 150 individual deliverables. You can find details on these projects, as well as lessons we've learned from them, on our [https://gcxgce.sharepoint.com/teams/1000611 GCXchange site].</big></big>
<big><big>Our projects touch on many policy areas, including public administration and machinery of government, Indigenous relations, national security, social policy, and innovation, among others. </big></big>
[[File:SurgeServicesByDeliverable2.png|center|frame|Center|The Surge Team contributes to learning, innovation and policy priorities across the Government of Canada. Our partners' desired outcome dictates the deliverable(s) we work towards.]]
<br>
==='''<big>Examples of Projects:</big>'''===
<br>
{|
{| width="80%" cellpadding="10" cellspacing="15px"
|style=background:#358083|[[File:3.1calendar.svg|center|frameless|upright=0.5]]
|style=background:#cdeaeb|<big>'''Online Transition Planner and Checklist: A tool to support Government transition</big>'''
''<big>Partnership with the Privy Council Office</big>''
Centralized a checklist of tasks to be completed for all incoming and outgoing Ministers, staff, and offices
Deployed a Software-as-a-Service (SaaS) tool across the GC
Provided an enterprise-wide view of transition activities for the Privy Council Office
|-
|style=background:#627DD0|[[File:3.2bubble.svg|center|frameless|upright=0.5]]
|style=background:#d2daf2|'''<big>Behavioural Insights Blended Services Pilot: Facilitated Workshop Learning</big>'''
''<big>Partnership with the Policy Community Partnerships Office, Privy Council Office, and Behavioural Insights Team</big>''
Applied a team-based learning-by-doing approach to teach public servants about Behavioral Insights and make concrete progress on real problems
Combined expert-led training and one-on-one support to develop BI-based interventions for real world challenges
|-
|style=background:#4e3f78|[[File:3.3book.svg|center|frameless|upright=0.5]]
|style=background:#ccc5e1|'''<big>Reconciliation Primer: Policy Brief and Learning Tool</big>'''
''<big>Partnership with Health Canada</big>''
Primer for public servants on the need for reconciliation and the role they can play
Developed in consultation with Indigenous public servants and policy experts
Content contributed to the app [https://www.csps-efpc.gc.ca/tools/apps/ils/index-eng.aspx Reconciliation: A Starting Point]
|-
|style=background:#358083|[[File:3.4table.svg|center|frameless|upright=0.5]]
|style=background:#cdeaeb|'''<big>Modern Public Engagement: Facilitated Discussions and Engagement Framework Development</big>'''
''<big>Partnership with Transport Canada</big>''
Curation of tools and resources relevant to public engagement that will support TC's Transformation Plan
Provides a public engagement framework in prototype format that articulates 5 broad phases of engagement and explores best practices
|-
|style=background:#627DD0|[[File:3.5plume.svg|center|frameless|upright=0.5]]
|style=background:#d2daf2|'''<big>Memorandum to Cabinet Process</big>'''
''<big>Partnership with Employment and Social Development Canada</big>''
Research and Analysis to support pre-drafting process (how to tell a good story through an MC)
Strategic advice and Surge capacity for coordinating a horizontal MC
Curated tools and resources to support drafting process
|-
|style=background:#4e3f78|[[File:3.6flow.svg|center|frameless|upright=0.5]]
|style=background:#ccc5e1|'''<big>Renewed Horizontal Performance Measurement Framework</big>'''
''<big>Partnership with Employment and Social Development Canada</big>''
Engagement of 12 federal organizations to identify practices for more consistent and meaningful performance measurement
Stock-take of data and briefing materials to support the adoption of a new logic model
Development of practices for viable disaggregated data collection and reporting
|}
|}__NOTOC__
==='''<big>Testimonials:</big>'''===
<div style=display:inline-table>
{|style=width:30em; height:30em cellpadding="15" cellspacing="15px"
|- valign="middle"
| style="border-left: 10px solid #fcf1d7; border-right: 10px solid #fcf1d7; box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 15px 0 rgba(0, 0, 0, 0.19); color: black; background-color: white; font-size:1.0em;"|
{|
|<big><big>"...the most '''organized, helpful, and engaged''' capacity-building partners we've ever had"</big> <br> ~ Policy Community Partnership Office & Privy Council Officem </big>
|}
|}
</div><div style=display:inline-table>
{|style=width:30em; height:30em; cellpadding="15" cellspacing="15px"
|- valign="middle"
| style="border-left: 10px solid #9ad4d6; border-right: 10px solid #9ad4d6; box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 15px 0 rgba(0, 0, 0, 0.19); color: black; background-color: white; font-size:1.0em;"|
{|
|<big><big>"Love the expertise you provided, with '''customized support''' to make this work easier."</big> <br> ~ Employment and Social Development Canada </big>
|}
|}
</div><div style=display:inline-table>
{|style=width:30em; height:30em; cellpadding="15" cellspacing="15px"
|- valign="middle"
| style="border-left: 10px solid #627dd0; border-right: 10px solid #627dd0; box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 15px 0 rgba(0, 0, 0, 0.19); color: black; background-color: white; font-size:1.0em;"|
{|
|<big><big>"...impressed by the '''efficiency, organization, and professionalism'''."</big> <br> ~ Environment and Climate Change Canada </big><br>
|}
|}
</div><div style=display:inline-table>
{|style=width:30em; height:30em; cellpadding="15" cellspacing="15px"
|- valign="middle"
| style="border-left: 10px solid #433f78; border-right: 10px solid #433f78; box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 15px 0 rgba(0, 0, 0, 0.19); color: black; background-color: white; font-size:1.0em;"|
{|
|<big><big>"This is '''very''' good work, especially given how little you've been given to work with."</big> <br> ~ Department of National Defence </big>
|}
|}
</div><div style=display:inline-table>
{|style=width:30em; height:30em; cellpadding="15" cellspacing="15px"
|- valign="middle"
| style="border-left: 10px solid #3b305A; border-right: 10px solid #3b305A; box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 15px 0 rgba(0, 0, 0, 0.19); color: black; background-color: white; font-size:1.0em;"|
{|
|<big><big>"There are a few [exercises] that have stood out over the course of my career, and this is '''one of the high flyers'''."</big> <br> ~ Employment and Social Development Canada </big>
|}
|}
</div><div style=display:inline-table>
{|style=width:30em; height:30em; cellpadding="15" cellspacing="15px"
|- valign="middle"
| style="border-left: 10px solid #fcf1d7; border-right: 10px solid #fcf1d7; box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 15px 0 rgba(0, 0, 0, 0.19); color: black; background-color: white; font-size:1.0em;"|
{|
|<big><big>"...the '''most concise, comprehensive, and visually appealing''' summary of Crown-Indigenous relations I've come across."</big> <br> ~ Environment and Climate Change Canada </big>
|}
|}
</div><div style=display:inline-table>
{|style=width:30em; height:30em; cellpadding="15" cellspacing="15px"
|- valign="middle"
| style="border-left: 10px solid #9ad4d6; border-right: 10px solid #9ad4d6; box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 15px 0 rgba(0, 0, 0, 0.19); color: black; background-color: white; font-size:1.0em;"|
{|
|<big><big>"...a '''strong proposal''' in such '''short time'''."</big> <br> ~ Privy Council Office </big>
|}
|}
</div>
==<div id="FAQ">'''<big><big>FAQ</big></big>'''==
'''<big>How many projects does Surge normally take on?</big>'''
<big>Typically, 2-4 projects at any given time, with start and end-dates staggered.</big>
'''<big>What is the average duration of a project? How many analysts work on a project?</big>'''
<big>Projects usually last from 2 to 8 months. A project team will typically include 3-5 analysts. We do not 'loan out' analysts to departments, unlike the Free Agent Program.</big>
'''<big>How does the cost sharing approach to projects work?</big>'''
<big>CSPS and the partner department sign an MOU outlining costs, roles, timelines and deliverables. Costs are based on analysts' hourly wages and any additional O&M costs, if applicable (e.g., costs to hire an external speaker).</big>
<big>All partner projects are cost-shared - CSPS takes on a certain portion of the project costs (based on discussions and agreement with partners). Funds are collected through an Interdepartmental Settlement, typically from partners' O&M budgets.</big>
<big>'''How long does the MOU take to put in place?'''<br />We can normally draft and share an MOU quickly (1-2 weeks), after scope, timelines, and deliverables have been discussed and agreed upon.</big>
==<div id="Contact">'''<big><big>Contact Us</big></big>'''==
<big><big>If you are interested in working with us or want to learn more about what we do reach out to us at surgesolutionsunit@csps-efpc.gc.ca or visit our [https://gcxgce.sharepoint.com/teams/1000611/ GCXchange site].</big></big>
|}