Difference between revisions of "Surge Team"

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{| style="background-color:#3f2a56; width: 90%; color:white; float:left;"
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![[#Team|<big><div id="Team"><span style="color:#ffffff">Meet Surge</span></big>]]
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!<big>[[#How We Can Help|<span style="color:#ffffff">How We Can Help</span>]]</big>
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<big><big>'''For best results please view this page on a desktop browser'''</big></big>
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=='''<big><big><big>The Surge Team</big></big></big>'''==
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<big><big>Established at the Canada School of Public Service in late 2018, the Surge Team supports policy projects where quick action or breakthroughs are needed. We do not have ongoing files. Instead, the team collaborates with partners on time-limited projects at the School and across the federal public service.</big>
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<big>In all of our work we emphasize clear problem definition and rigorous analysis. We often play the role of a neutral third party or challenge function to help to our partners identify desired outcomes and outputs. To achieve these outcomes, our team of policy professionals has a range of experiences, perspectives, skills, and toolsets that help us deliver on partners' needs, including deliverables such as policy briefs, decision documents, presentations, and facilitated sessions. </big>
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<big>To learn more about us and our work reach out at surgesolutionsunit@csps-efpc.gc.ca or visit our [https://gcxgce.sharepoint.com/teams/1000611/ '''GCXchange Site'''] for more details. Our [https://gcxgce.sharepoint.com/teams/1000611/ GCXchange site] also contains a series of [https://gcxgce.sharepoint.com/teams/1000611/SitePages/Past-Surge-Projects.aspx '''Learning Materials'''] and [https://gcxgce.sharepoint.com/teams/1000611/SitePages/About-us.aspx '''Resources'''], which offer tips and lessons learned on core aspects of policy work.</big></big>
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==<div id="How We Can Help">'''<big><big>How We Can Help</big></big>'''==
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<big><big>'''We meet our partners where they're at''' - whether it's collaborating on a project from day one or helping push a file over the finish line.</big></big>
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|style=min-width:250px; max-width:400px|<big><big>'''Problem Definition'''</big></big>
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<big>Ensuring everyone has a common understanding of the issue supported by brainstorming, consultation, and research</big>
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|[[File:9-12_purple_question_mark.png|frameless|upright=0.5]]
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|style=min-width:250px; max-width:400px|<big><big>'''Options Development'''</big></big>
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<big>Collaboratively identifying a range of workable solutions that are grounded in evidence, critical analysis, and creativity</big>
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|style=min-width:250px; max-width:400px|<big><big>'''Next Steps & Reflections'''</big></big>
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<big>Offering support to put ideas into effect, and capturing lessons learned to be applied to future work</big>
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|style=min-width:250px; max-width:400px|<big><big>'''Engagement & Briefing'''</big></big>
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<big>Validating possible solutions through engagement with stakeholders, and generating products that tell a compelling story</big>
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<big><big>'''We offer a range of policy services''', from research and analysis to engagement and facilitated sessions to synthesis and briefing documents for decision-makers.</big></big>
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|style="width:100px"|[[FILE:2.1book.svg]]
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|style="width:150px"|<big><big>'''Research & Analysis'''</big></big>
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|<big>Problem diagnosis, framing and definition; Environmental scans; Data collection, analysis, and synthesis; Conducting interviews and focus groups</big>
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|style="width:150px"|<big><big>'''Challenge Function'''</big></big>
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!<big>[[#Resources|<span style="color:#ffffff">Reports and Resources</span>]]</big>
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|<big>Soundboard for ideas; Providing strategic advice; Helping teams think through complex files and find clarity on how to manage the work (e.g., how to navigate through the system/process)</big>
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!<big>[[#Partners|<span style="color:#ffffff">Partner With Us</span>]]</big>
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== '''<big>The Surge Team</big>''' ==
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|style="width:100px"|[[FILE:2.3handshake.svg]]
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|style="width:150px"|<big><big>'''Building Capacity'''</big></big>
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|<big>Team learning through projects; Lessons Learned facilitation; Skills-oriented workshops</big>
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|style="width:100px"|[[FILE:2.4talk.svg]]
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|style="width:150px"|<big><big>'''Engagement & Facilitation'''</big></big>
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|<big>Convening groups to tackle shared files and common problems; Designing engagement strategies; Planning and hosting engagement sessions; Strengthening horizontal collaboration; Driving groups towards agreement on next steps </big>
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<h1 style="color:#3f2a56"><div id="Overview"><strong>Team Overview</strong></div></h1>  
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The Surge Team is housed in the Canada School of Public Service and provides support on projects across government where quick action or breakthroughs are needed.  
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|style="width:100px"|[[FILE:2.5present.svg]]
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|style="width:150px"|<big><big>'''Synthesis & Briefing'''</big></big>
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|<big>Decks; Placemats; Dashboards; Policy reports; What We Heard reports; Supporting the drafting of key policy and decision documents (e.g., Memorandum to Cabinet, medium-term planning, performance measurement frameworks)</big>
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By bringing a diverse set of skills, perspectives, and tools the Surge Team can work on a variety of projects such as policy briefs, facilitation, summaries, presentations, and even SaaS solutions.
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==<div id="How We Work"><big><big>'''How We Work'''</big></big>  ==
  
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We help you reach your objectives through a range of services that result in tangible products.
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<big><big>Our approach is '''most effective with engaged and collaborative partners''': we use regular touchpoints throughout the project to build off your expertise and respond to your needs.</big></big>
  
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|style="width:400px"|[[File:01_arrow_right.png|frameless|center|upright=0.5]]
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|style=text-align:center;background:#fcf1d7|<big><big>'''Discuss'''</big></big>
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|style=text-align:center;background:#9ad4d6|<big><big>'''Design a Plan'''</big></big>
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|style=text-align:center;background:#4e3f78;color:#FFFFFF|<big><big>'''Develop and Deliver'''</big></big>
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|style=text-align:center;background:#627dd0;color:#FFFFFF|<big><big>'''Conclude'''</big></big>
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|style=text-align:left;background:#fefaf0|<big>- '''Explain''' our service model <br>- '''Learn''' about your needs <br>- '''Discuss''' objectives, scope, and timelines <br>- '''Develop a proposal'''</big>
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|style=text-align:left;background:#cdeaeb|<big>- '''Discuss''' specific deliverables and identify key stakeholders <br>- '''Determine''' roles and responsibilities <br>- '''Agree''' on timelines <br>- '''Draft a Memorandum of Understanding'''</big>
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|style=text-align:left;background:#ccc5e1|<big>- '''Evaluate''' progress and incorporate feedback into product(s) <br>- '''Revise''' deliverables, scope, and timelines as needed to meet objectives</big>
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|style=text-align:left;background:#d2daf2|<big>- '''Close out''' deliverables <br>- '''Discuss''' project transition period <br>- '''Share lessons learned''' to promote continuous learning</big>
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<h1 style="color:#3f2a56"><div id="Team"><strong>About the Team</strong></div></h1>
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<big><big>As a team, '''we work in a series of short sprints and deep dives''' to improve the quality of products. Our work is '''iterative''' and '''collaborative''', learning equally from failures and successes. Consulting with stakeholders is a critical part of how we do our work. '''Our projects are often non-linear''', redefining problem statements and generating more research as we move forward and change course as needed.</big></big>
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[[File:Approaching work.png|center|frameless|upright=3]]
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=='''<big>Who We've Helped</big>'''==
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<big><big>Since December 2018, we have worked with several organizations to deliver over 50 projects with more than 150 individual deliverables. You can find details on these projects, as well as lessons we've learned from them, on our [https://gcxgce.sharepoint.com/teams/1000611 GCXchange site].</big></big>
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<big><big>Our projects touch on many policy areas, including public administration and machinery of government, Indigenous relations, national security, social policy, and innovation, among others. </big></big>
  
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<big>What Does Our Team Consist Of?</big>
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[[File:SurgeServicesByDeliverable2.png|center|frame|Center|The Surge Team contributes to learning, innovation and policy priorities across the Government of Canada. Our partners' desired outcome dictates the deliverable(s) we work towards.]]
  
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15 policy professionals
 
  
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Diverse & multidisciplinary
 
  
 
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<h1 style="color:#3f2a56"><div id="Resources"><strong>Reports and Resources</strong></div></h1>
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==='''<big>Examples of Projects:</big>'''===
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{|
 
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|[[File:Accelerator gcwiki graphics - checklist.png|frameless|100x100px]]
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|style=background:#358083|[[File:3.1calendar.svg|center|frameless|upright=0.5]]
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|style=background:#cdeaeb|<big>'''Online Transition Planner and Checklist: A tool to support Government transition</big>'''
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<big>'''''Off-the-Shelf Information and Resources'''''</big>
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''<big>Partnership with the Privy Council Office</big>''
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Centralized a checklist of tasks to be completed for all incoming and outgoing Ministers, staff, and offices
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Deployed a Software-as-a-Service (SaaS) tool across the GC
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Provided an enterprise-wide view of transition activities for the Privy Council Office
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|style=background:#627DD0|[[File:3.2bubble.svg|center|frameless|upright=0.5]]
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|style=background:#d2daf2|'''<big>Behavioural Insights Blended Services Pilot: Facilitated Workshop Learning</big>'''
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''<big>Partnership with the Policy Community Partnerships Office, Privy Council Office, and Behavioural Insights Team</big>''
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Applied a team-based learning-by-doing approach to teach public servants about Behavioral Insights and make concrete progress on real problems
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Combined expert-led training and one-on-one support to develop BI-based interventions for real world challenges
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|-
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|style=background:#4e3f78|[[File:3.3book.svg|center|frameless|upright=0.5]]
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|style=background:#ccc5e1|'''<big>Reconciliation Primer: Policy Brief and Learning Tool</big>'''
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''<big>Partnership with Health Canada</big>''
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Primer for public servants on the need for reconciliation and the role they can play
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Developed in consultation with Indigenous public servants and policy experts
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Content contributed to the app [https://www.csps-efpc.gc.ca/tools/apps/ils/index-eng.aspx Reconciliation: A Starting Point]
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|style=background:#358083|[[File:3.4table.svg|center|frameless|upright=0.5]]
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|style=background:#cdeaeb|'''<big>Modern Public Engagement: Facilitated Discussions and Engagement Framework Development</big>'''
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''<big>Partnership with Transport Canada</big>''
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Curation of tools and resources relevant to public engagement that will support TC's Transformation Plan
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Provides a public engagement framework in prototype format that articulates 5 broad phases of engagement and explores best practices
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|style=background:#627DD0|[[File:3.5plume.svg|center|frameless|upright=0.5]]
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|style=background:#d2daf2|'''<big>Memorandum to Cabinet Process</big>'''
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''<big>Partnership with Employment and Social Development Canada</big>''
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Research and Analysis to support pre-drafting process (how to tell a good story through an MC)
  
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<big> Please select a theme from the following list to learn more about it </big>
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Strategic advice and Surge capacity for coordinating a horizontal MC
  
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Curated tools and resources to support drafting process
 
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|style=background:#4e3f78|[[File:3.6flow.svg|center|frameless|upright=0.5]]
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|style=background:#ccc5e1|'''<big>Renewed Horizontal Performance Measurement Framework</big>'''
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''<big>Partnership with Employment and Social Development Canada</big>''
  
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|[[File:Collaboration hands.png|left|alt=Decorative image - four hands connected|85x85px|frameless]]
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Engagement of 12 federal organizations to identify practices for more consistent and meaningful performance measurement
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|<big>'''''Curated Third-Party Resources'''''</big><br><big> Please browse through the resources at the following link to see more.</big><br><br>
 
  
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Stock-take of data and briefing materials to support the adoption of a new logic model
  
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Development of practices for viable disaggregated data collection and reporting
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==='''<big>Testimonials:</big>'''===
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|<big><big>"...the most '''organized, helpful, and engaged''' capacity-building partners we've ever had"</big> <br> ~ Policy Community Partnership Office & Privy Council Officem </big>
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|<big><big>"Love the expertise you provided, with '''customized support''' to make this work easier."</big> <br> ~ Employment and Social Development Canada </big>
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|<big><big>"...impressed by the '''efficiency, organization, and professionalism'''."</big> <br> ~ Environment and Climate Change Canada </big><br>
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|<big><big>"This is '''very''' good work, especially given how little you've been given to work with."</big> <br> ~ Department of National Defence </big>
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|<big><big>"There are a few [exercises] that have stood out over the course of my career, and this is '''one of the high flyers'''."</big> <br> ~ Employment and Social Development Canada </big>
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|<big><big>"...the '''most concise, comprehensive, and visually appealing''' summary of Crown-Indigenous relations I've come across."</big> <br> ~ Environment and Climate Change Canada </big>
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|<big><big>"...a '''strong proposal''' in such '''short time'''."</big> <br> ~ Privy Council Office </big>
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==<div id="FAQ">'''<big><big>FAQ</big></big>'''==
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 +
'''<big>How many projects does Surge normally take on?</big>'''
 +
 +
<big>Typically, 2-4 projects at any given time, with start and end-dates staggered.</big>
 +
 
 +
'''<big>What is the average duration of a project? How many analysts work on a project?</big>'''
 +
 
 +
<big>Projects usually last from 2 to 8 months. A project team will typically include 3-5 analysts. We do not 'loan out' analysts to departments, unlike the Free Agent Program.</big>
 +
 
 +
'''<big>How does the cost sharing approach to projects work?</big>'''
 +
 
 +
<big>CSPS and the partner department sign an MOU outlining costs, roles, timelines and deliverables. Costs are based on analysts' hourly wages and any additional O&M costs, if applicable (e.g., costs to hire an external speaker).</big>
 +
 
 +
<big>All partner projects are cost-shared - CSPS takes on a certain portion of the project costs (based on discussions and agreement with partners). Funds are collected through an Interdepartmental Settlement, typically from partners' O&M budgets.</big>
 +
 
 +
<big>'''How long does the MOU take to put in place?'''<br />We can normally draft and share an MOU quickly (1-2 weeks), after scope, timelines, and deliverables have been discussed and agreed upon.</big>
 +
 
 +
==<div id="Contact">'''<big><big>Contact Us</big></big>'''==
 +
<big><big>If you are interested in working with us or want to learn more about what we do reach out to us at surgesolutionsunit@csps-efpc.gc.ca or visit our [https://gcxgce.sharepoint.com/teams/1000611/ GCXchange site].</big></big>
 
|}
 
|}
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</center>
 
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<h1 style="color:#3f2a56"><div id="Partners"><strong>Partner With Us</strong></div></h1>
 
−
<br>
 
−
<big> If you have a project you think we might be a great fit to partner on, please send an email to the [mailto:paul.pilieci@csps-efpc.gc.ca CSPS Surge Team mailbox.] </big>
 

Revision as of 08:55, 12 April 2023

How We Can Help How We Work Who We've Helped FAQ Contact Us



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The Surge Team

Established at the Canada School of Public Service in late 2018, the Surge Team supports policy projects where quick action or breakthroughs are needed. We do not have ongoing files. Instead, the team collaborates with partners on time-limited projects at the School and across the federal public service.

In all of our work we emphasize clear problem definition and rigorous analysis. We often play the role of a neutral third party or challenge function to help to our partners identify desired outcomes and outputs. To achieve these outcomes, our team of policy professionals has a range of experiences, perspectives, skills, and toolsets that help us deliver on partners' needs, including deliverables such as policy briefs, decision documents, presentations, and facilitated sessions.

To learn more about us and our work reach out at surgesolutionsunit@csps-efpc.gc.ca or visit our GCXchange Site for more details. Our GCXchange site also contains a series of Learning Materials and Resources, which offer tips and lessons learned on core aspects of policy work.

How We Can Help

We meet our partners where they're at - whether it's collaborating on a project from day one or helping push a file over the finish line.


Problem Definition

Ensuring everyone has a common understanding of the issue supported by brainstorming, consultation, and research

9-12 purple question mark.png 1-3 yellow tools.png Options Development

Collaboratively identifying a range of workable solutions that are grounded in evidence, critical analysis, and creativity

Next Steps & Reflections

Offering support to put ideas into effect, and capturing lessons learned to be applied to future work

6-9 brain.png 4-6 speech bubble.png Engagement & Briefing

Validating possible solutions through engagement with stakeholders, and generating products that tell a compelling story


We offer a range of policy services, from research and analysis to engagement and facilitated sessions to synthesis and briefing documents for decision-makers.

2.1book.svg Research & Analysis Problem diagnosis, framing and definition; Environmental scans; Data collection, analysis, and synthesis; Conducting interviews and focus groups
2.2hand.svg Challenge Function Soundboard for ideas; Providing strategic advice; Helping teams think through complex files and find clarity on how to manage the work (e.g., how to navigate through the system/process)
2.3handshake.svg Building Capacity Team learning through projects; Lessons Learned facilitation; Skills-oriented workshops
2.4talk.svg Engagement & Facilitation Convening groups to tackle shared files and common problems; Designing engagement strategies; Planning and hosting engagement sessions; Strengthening horizontal collaboration; Driving groups towards agreement on next steps
2.5present.svg Synthesis & Briefing Decks; Placemats; Dashboards; Policy reports; What We Heard reports; Supporting the drafting of key policy and decision documents (e.g., Memorandum to Cabinet, medium-term planning, performance measurement frameworks)

How We Work

Our approach is most effective with engaged and collaborative partners: we use regular touchpoints throughout the project to build off your expertise and respond to your needs.


01 arrow right.png
02 double arrow.png
03 double arrow.png
04 bullseye.png
Discuss Design a Plan Develop and Deliver Conclude
- Explain our service model
- Learn about your needs
- Discuss objectives, scope, and timelines
- Develop a proposal 		- Discuss specific deliverables and identify key stakeholders
- Determine roles and responsibilities
- Agree on timelines
- Draft a Memorandum of Understanding 		- Evaluate progress and incorporate feedback into product(s)
- Revise deliverables, scope, and timelines as needed to meet objectives 		- Close out deliverables
- Discuss project transition period
- Share lessons learned to promote continuous learning


As a team, we work in a series of short sprints and deep dives to improve the quality of products. Our work is iterative and collaborative, learning equally from failures and successes. Consulting with stakeholders is a critical part of how we do our work. Our projects are often non-linear, redefining problem statements and generating more research as we move forward and change course as needed.

Approaching work.png


Who We've Helped

Since December 2018, we have worked with several organizations to deliver over 50 projects with more than 150 individual deliverables. You can find details on these projects, as well as lessons we've learned from them, on our GCXchange site.

Our projects touch on many policy areas, including public administration and machinery of government, Indigenous relations, national security, social policy, and innovation, among others.

The Surge Team contributes to learning, innovation and policy priorities across the Government of Canada. Our partners' desired outcome dictates the deliverable(s) we work towards.



Examples of Projects:


3.1calendar.svg
 Online Transition Planner and Checklist: A tool to support Government transition

Partnership with the Privy Council Office

Centralized a checklist of tasks to be completed for all incoming and outgoing Ministers, staff, and offices

Deployed a Software-as-a-Service (SaaS) tool across the GC

Provided an enterprise-wide view of transition activities for the Privy Council Office

3.2bubble.svg
 Behavioural Insights Blended Services Pilot: Facilitated Workshop Learning

Partnership with the Policy Community Partnerships Office, Privy Council Office, and Behavioural Insights Team

Applied a team-based learning-by-doing approach to teach public servants about Behavioral Insights and make concrete progress on real problems

Combined expert-led training and one-on-one support to develop BI-based interventions for real world challenges

3.3book.svg
 Reconciliation Primer: Policy Brief and Learning Tool

Partnership with Health Canada

Primer for public servants on the need for reconciliation and the role they can play

Developed in consultation with Indigenous public servants and policy experts

Content contributed to the app Reconciliation: A Starting Point

3.4table.svg
 Modern Public Engagement: Facilitated Discussions and Engagement Framework Development

Partnership with Transport Canada

Curation of tools and resources relevant to public engagement that will support TC's Transformation Plan

Provides a public engagement framework in prototype format that articulates 5 broad phases of engagement and explores best practices

3.5plume.svg
 Memorandum to Cabinet Process

Partnership with Employment and Social Development Canada

Research and Analysis to support pre-drafting process (how to tell a good story through an MC)

Strategic advice and Surge capacity for coordinating a horizontal MC

Curated tools and resources to support drafting process

3.6flow.svg
 Renewed Horizontal Performance Measurement Framework

Partnership with Employment and Social Development Canada

Engagement of 12 federal organizations to identify practices for more consistent and meaningful performance measurement

Stock-take of data and briefing materials to support the adoption of a new logic model

Development of practices for viable disaggregated data collection and reporting


Testimonials:

"...the most organized, helpful, and engaged capacity-building partners we've ever had"
~ Policy Community Partnership Office & Privy Council Officem
"Love the expertise you provided, with customized support to make this work easier."
~ Employment and Social Development Canada
"...impressed by the efficiency, organization, and professionalism."
~ Environment and Climate Change Canada
"This is very good work, especially given how little you've been given to work with."
~ Department of National Defence
"There are a few [exercises] that have stood out over the course of my career, and this is one of the high flyers."
~ Employment and Social Development Canada
"...the most concise, comprehensive, and visually appealing summary of Crown-Indigenous relations I've come across."
~ Environment and Climate Change Canada
"...a strong proposal in such short time."
~ Privy Council Office

FAQ

How many projects does Surge normally take on?

Typically, 2-4 projects at any given time, with start and end-dates staggered.

What is the average duration of a project? How many analysts work on a project?

Projects usually last from 2 to 8 months. A project team will typically include 3-5 analysts. We do not 'loan out' analysts to departments, unlike the Free Agent Program.

How does the cost sharing approach to projects work?

CSPS and the partner department sign an MOU outlining costs, roles, timelines and deliverables. Costs are based on analysts' hourly wages and any additional O&M costs, if applicable (e.g., costs to hire an external speaker).

All partner projects are cost-shared - CSPS takes on a certain portion of the project costs (based on discussions and agreement with partners). Funds are collected through an Interdepartmental Settlement, typically from partners' O&M budgets.

How long does the MOU take to put in place?
We can normally draft and share an MOU quickly (1-2 weeks), after scope, timelines, and deliverables have been discussed and agreed upon.

Contact Us

If you are interested in working with us or want to learn more about what we do reach out to us at surgesolutionsunit@csps-efpc.gc.ca or visit our GCXchange site.

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