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]][[:File:Ombuds First 100 Days (EN-FR) -.pdf|PDF]]/TEXT

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![[File:Employee Resources Thumbnail EN.png|alt=A list of employee resources at Indigenous Services Canada|left|frameless|265x265px]][[:File:Employee Resources Placemat EN-FR.pdf|PDF]]/TEXT

![[File:Employee Resources Thumbnail EN.png|alt=A list of employee resources at Indigenous Services Canada|left|frameless|265x265px]][[:File:Employee Resources Placemat EN-FR.pdf|PDF]]/TEXT

![[File:Contact EN.png|alt=  Contact the Office of the Ombuds at:   1-833-354-5367 (toll-free) ombuds@sac-isc.gc.ca. Business hours are from Monday to Friday, 9 am to 5 pm (ET). Staff will answer all calls and emails received outside these hours on the following business day.|center|frameless|287x287px]][[Ombuds@sac-isc.gc.ca]]

![[File:Contact heading.png|center|frameless]]Contact the Office of the Ombuds at:

 

 

1-833-354-5367 (toll-free)

 

[[Mailto:ombuds@sac-isc.gc.ca|ombuds@sac-isc.gc.ca]]

 

 

Business hours are from Monday to Friday, 9 am to 5 pm (ET). Staff will answer all calls and emails received outside these hours on the following business day.

 

!

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== ‘Meet Your Ombuds’ Town Hall ==

==‘Meet Your Ombuds’ Town Hall==

On January 18^th, the Ombuds Office hosted a virtual Town Hall titled "Meet Your Ombuds: Dr. Nadia Ferrara, a unique approach"''.'' During the one hour all-staff event, Dr. Ferrara explained the Ombuds role and how she will support the department and employees into the future.

On January 18^th, the Ombuds Office hosted a virtual Town Hall titled "Meet Your Ombuds: Dr. Nadia Ferrara, a unique approach"''.'' During the one hour all-staff event, Dr. Ferrara explained the Ombuds role and how she will support the department and employees into the future.

As time did not permit all questions to be addressed during the event, responses are provided below under the following five themes:

As time did not permit all questions to be addressed during the event, responses are provided below under the following five themes:

* [[Bureau de l'ombuds - SAC / Ombuds Office - ISC#Return to Office|Ombuds Independence, Role and Approach]]

*[[Bureau de l'ombuds - SAC / Ombuds Office - ISC#Return to Office|Ombuds Independence, Role and Approach]]

* [[Bureau de l'ombuds - SAC / Ombuds Office - ISC#How the Ombuds Office works with others|How the Ombuds Office works with organizational partners]]

*[[Bureau de l'ombuds - SAC / Ombuds Office - ISC#How the Ombuds Office works with others|How the Ombuds Office works with organizational partners]]

* [[Bureau de l'ombuds - SAC / Ombuds Office - ISC#Support for Indigenous Employees|Support for Indigenous Employees]]

*[[Bureau de l'ombuds - SAC / Ombuds Office - ISC#Support for Indigenous Employees|Support for Indigenous Employees]]

* [[Bureau de l'ombuds - SAC / Ombuds Office - ISC#Inclusion.2C Diversity.2C Equity and Accessibility|Inclusion, Diversity, Equity and Accessibility]]

*[[Bureau de l'ombuds - SAC / Ombuds Office - ISC#Inclusion.2C Diversity.2C Equity and Accessibility|Inclusion, Diversity, Equity and Accessibility]]

* [[Bureau de l'ombuds - SAC / Ombuds Office - ISC#Return to Office|Return to Office]]

*[[Bureau de l'ombuds - SAC / Ombuds Office - ISC#Return to Office|Return to Office]]

=== <u>Discussion Highlights</u> ===

=== <u>Discussion Highlights</u>===

'''How have your experiences as a therapist, an educator, an author, and a federal public servant shaped your unique approach?'''

'''How have your experiences as a therapist, an educator, an author, and a federal public servant shaped your unique approach?'''

Taiwo: Moving this work within the Ombuds Office and having Nadia’s leadership and lens provides real-time data on what employees are experiencing; we can get input from the Ombuds at the ground level to guide policy and the review of our systems, and in that we have a unique opportunity to serve as a model within government.

Taiwo: Moving this work within the Ombuds Office and having Nadia’s leadership and lens provides real-time data on what employees are experiencing; we can get input from the Ombuds at the ground level to guide policy and the review of our systems, and in that we have a unique opportunity to serve as a model within government.

=== <u>Ombuds Independence, Role and Approach</u> ===

=== <u>Ombuds Independence, Role and Approach</u>===

'''If a person files a job competition complaint, how would it work if you report directly to the Deputy Minister and the Deputy Minister for any complaint is the respondent? That does not seem like arm’s length!'''

'''If a person files a job competition complaint, how would it work if you report directly to the Deputy Minister and the Deputy Minister for any complaint is the respondent? That does not seem like arm’s length!'''

Our Office is here to support you; part of that support includes providing recommendations on systemic issues to encourage meaningful change, as well as provide you with strategies to help you deal with an immediate issue. Please reach out to our office so that we can support you, and know that what we hear is very important for us to make evidence-based recommendations that are relevant and responsive to employee’s needs.

Our Office is here to support you; part of that support includes providing recommendations on systemic issues to encourage meaningful change, as well as provide you with strategies to help you deal with an immediate issue. Please reach out to our office so that we can support you, and know that what we hear is very important for us to make evidence-based recommendations that are relevant and responsive to employee’s needs.

=== <u>How the Ombuds Office works with organzational partners</u> ===

=== <u>How the Ombuds Office works with organzational partners</u>===

'''There appears to be a lot of duplication between the role of the Informal Conflict Management System (ICMS) and the Ombuds office. What is the exact difference and how will they work together to avoid duplication or confusion?'''

'''There appears to be a lot of duplication between the role of the Informal Conflict Management System (ICMS) and the Ombuds office. What is the exact difference and how will they work together to avoid duplication or confusion?'''

Both the Ombuds and the Union representatives are here to support employees. The Ombuds acts as a sounding board that offers an informal way of providing advice and guidance. The union representatives support the more formal investigations of workplace related experiences.

Both the Ombuds and the Union representatives are here to support employees. The Ombuds acts as a sounding board that offers an informal way of providing advice and guidance. The union representatives support the more formal investigations of workplace related experiences.

=== <u>Support for Indigenous Employees</u> ===  

=== <u>Support for Indigenous Employees</u>===  

'''How does the Ombuds Office see themselves supporting Indigenous Employees specifically as sometimes we face unique Challenges and issues in the workplace.'''  

'''How does the Ombuds Office see themselves supporting Indigenous Employees specifically as sometimes we face unique Challenges and issues in the workplace.'''  

I would welcome discussing this further with you. Please reach out to my office if you would like to discuss options for a path forward.

I would welcome discussing this further with you. Please reach out to my office if you would like to discuss options for a path forward.

=== <u>Inclusion, Diversity, Equity and Accessibility</u> ===

=== <u>Inclusion, Diversity, Equity and Accessibility</u>===

'''Can you please speak a bit about the change in name from "Diversity, Inclusion, Equity and Anti-Racism" to "IDEA". How does anti-racism fit into this work? What went into the choice to remove Anti-Racism? Glad to see accessibly at the forefront!'''

'''Can you please speak a bit about the change in name from "Diversity, Inclusion, Equity and Anti-Racism" to "IDEA". How does anti-racism fit into this work? What went into the choice to remove Anti-Racism? Glad to see accessibly at the forefront!'''

I also encourage you to explore valuable training that can be accessed through ISC’s GBA+ Responsibility Centre.  

I also encourage you to explore valuable training that can be accessed through ISC’s GBA+ Responsibility Centre.  

=== <u>Return to Office</u> ===

=== <u>Return to Office</u>===

'''Are issues employees facing with the return to office directive within the purview of your role?'''

'''Are issues employees facing with the return to office directive within the purview of your role?'''