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==What is Robotic Process Automation?==

==What is Robotic Process Automation?==

Robotic Process Automation (RPA) is the term used for software tools that partially or fully automate human activities that are manual, rule-based, and repetitive. The software robots (A.K.A Digital Workers) follow <u>objective decision making</u> by mimicking and replicating the actions of an actual human interacting with one or more software applications to perform tasks such as data entry, standard transaction processing, or responding to customer service questions.

Robotic Process Automation (RPA) describes digital workers that partially or fully automate manual, rule-based, tasks considered redundant in the modern workplace, such as data entry and retrieval across multiple software applications. RPA digital workers (a.k.a. bots) follow rule-based processes that mimic existing business processes and tasks of human workers, such as: data entry, standard transaction processing, or responding to customer service questions to enable organizations to design, built and operate workarounds within complex ecosystems without the need for enterprise software or hardware changes and instead mimic user roles and tasks.

Robotic Process Automation tools do not replace the underlying business applications; rather, they automate the manual tasks of human workers. They essentially look at the screens that workers look at and fill in and update the same boxes and fields within the user interface by pulling the relevant data from the relevant location.  

RPA leverages data and automation to modernize business processes within existing operational IT ecosystems to avoid potential issues with interoperability as digital workers replicate manual tasks. RPA customization involves documentation of existing business processes and tasks to integrate within existing workflows and support operational efficiencies that help to modernize the workforce and enable innovation. RPA digital workers are programmed to imitate certain rule-based and repetitive tasks using their own unique login information that is monitored by human controllers. As the RPA digital workers enable integration within existing business processes and IT infrastructure, it is an ideal tool to modernize workflow through automation of outdated business processes.  

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[[File:RPA1.png|alt=|376x376px]]

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==The Pay Solutions Branch and Blue Prism's RPA Technology ==

==The Digital Services Branch - Pay Solutions and RPA Technology ==

[[File:BP.png|left|386x386px]]Currently, the Pay Solutions Branch (PSB) uses Blue Prism's intelligent software and Robotic Process Automation (RPA) technology for both the Front Office (FO) and Back Office (BO) to process Phoenix pay solutions and business processes by implementing a secure, agile, and smart digital workforce to reinstate trust with government employees and the public.

Currently, the Digital Services Branch - Pay Solutions (DSB-PS) uses Robotic Process Automation (RPA) technology to process pay solutions and business processes by implementing a secure, agile, and smart digital workforce to reinstate trust with government employees and the public.

On November 19th, 2020, the PSB FO successfully deployed 3 RPA pay processes into production to tackle cases and reduce backlog for the Pay Centre. As of March 23rd, 2022, the digital workers have processed over 54,000 pay cases and has saved Compensation Advisors (CAs) over 14,600 total hours.   

Since November 19th, 2020, the DSB-PS FO successfully deployed four pay processes into production for the Pay Centre. As of August 10th, 2022, the digital workers have processed over 76,900 pay transactions and has saved Compensation Advisors (CAs) over 21,250 total processing hours.   

Due to the successes of the first 3 processes, the PSB is planning to release an additional pay process in late April and has many more pay processes in the pipeline. The PSB is constantly working with different departments (i.e., Pay Centre, Human Resources, Unions, etc.) to determine ways to implement Blue Prism RPA solutions and processes to help government employees.     

Due to the successes of the first four processes, the DSB-PS is planning to release two additional pay process in late August and has many more pay processes in the pipeline. The DSB-PS is constantly working with different departments (i.e., Pay Centre, Human Resources, Unions, etc.) to determine ways to implement RPA solutions and processes that mitigate potential human error, improve process accuracy, help streamline functional operations, and help government employees by reallocating their human effort to other pay critical areas.     

An important detail to note, digital workers can work 24/7 and don't take breaks, whereas CAs typically work 8 hours a day with regularly scheduled breaks. By automating the simple tasks and cases of CAs, it allows them to focus their attention and time on more complex tasks and cases.

An important detail to note, digital workers can work 24/7 limited by system availability, whereas Compensation Advisors typically work 7.5 hours a day with regularly scheduled breaks. By automating time-consuming repetitive tasks that frequently involve duplication of effort across the organization, Compensation Advisors can re-direct focus to devote time and attention to more complex cases that require human validation to support departmental outcomes.

As the government realizes that digital workers and RPA can't replace human employees but instead aids them, they develop trust and fears decline.  

Digital workers designed with RPA cannot replace human employees to contribute at a strategic and creative level. Conversely, digital workers enable human workers to contribute at a higher level that facilitates engagement and retention as employees move away from manual, time-consuming tasks to output that relies on the unique contributions and talents that only human workers can provide while also helping the organization to realize improved operational efficiencies that  streamline productivity.  

===Software Landscape===

===Software Landscape===

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== RPA Project Delivery Framework ==

=== RPA Project Delivery Framework ===

Below is an illustration of the RPA project delivery framework lifecycle – all of the PSB RPA initiatives are to adhere to each of the elements of the Software Development Life Cycle (SDLC) framework model in order to produce quality deliverables and ensure excellence of delivery.  

Below is an illustration of the RPA project delivery framework lifecycle – all of the DSB-PS RPA initiatives are to adhere to each of the elements of the Software Development Life Cycle (SDLC) framework model in order to produce quality deliverables and ensure the excellence of delivery.  

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