Changes

==How the Pay Solutions Branch uses Blue Prism's RPA Technology ==

==How the Pay Solutions Branch uses Blue Prism's RPA Technology ==

[[File:BP.png|left|486x486px]]Currently, the Pay Solutions Branch (PSB) uses Blue Prism's intelligent software and Robotic Process Automation (RPA) technology for both the Front Office (FO) and Back Office (BO) to process Phoenix pay solutions and business processes with a secure, agile, and smart digital workforce.

[[File:BP.png|left|496x496px]]Currently, the Pay Solutions Branch (PSB) uses Blue Prism's intelligent software and Robotic Process Automation (RPA) technology for both the Front Office (FO) and Back Office (BO) to process Phoenix pay solutions and business processes by implementing a secure, agile, and smart digital workforce to reinstate trust with government employees and the public.

On November 19th, 2020, the PSB FO successfully deployed 3 RPA pay processes for the Pay Centre. As of March 23rd, 2022, the digital workers have processed over 54,000 pay cases and has saved Compensation Advisors (CAs) over 14,600 hours.   

On November 19th, 2020, the PSB FO successfully deployed 3 RPA pay processes into production to tackle cases and reduce backlog for the Pay Centre. As of March 23rd, 2022, the digital workers have processed over 54,000 pay cases and has saved Compensation Advisors (CAs) over 14,600 total hours.   

The PSB is constantly working with different departments to look into ways to implement RPA solutions and process to aliviate 

Due to the successes of the first 3 processes, the PSB is planning to release an additional pay process in late April and has many more pay processes in the pipeline. The PSB is constantly working with different departments (i.e., Pay Centre, Human Resources, Unions, etc.) to determine ways to implement Blue Prism RPA solutions and processes to help government employees.   

An important detail to note, digital workers can work 24/7 and don't take breaks, whereas CAs typically work 8 hours a day with regularly scheduled breaks. By automating the simple tasks and cases of CAs, it allows them to focus their attention and time on more complex tasks and cases.

 

One thing to note, digital workers can work 24/7 and don't take breaks, whereas CAs typically work 8 hours a day with regularly scheduled breaks. By automating the simple tasks and cases of CAs, it allows them to focus their attention and time on more complex tasks and cases.

As the government realizes that digital workers and RPA can't replace human employees but instead aids them, they develop trust and fears decline.  

As the government realizes that digital workers and RPA can't replace human employees but instead aids them, they develop trust and fears decline.