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==== Technical support ====

==== Technical support ====

<p>If you are having trouble setting up your workstation or logging onto the network, you can call the IT service desk at 613-947-5444 between the hours of 8:00 am and 5:00 pm EST or you can send an e-mail to IT-TI@tribunal.gc.ca. '''Employees of the Social Security Tribunal secretariat should contact the National Service Desk at 1-800-268-0408.''' </p></div>

<p>If you are having trouble setting up your workstation or logging onto the network, you can call the IT service desk at 613-947-5444 between the hours of 8:00 am and 5:00 pm EST or you can send an e-mail to {{em|IT-TI@tribunal.gc.ca}}. <span style="color:#C00000">'''Employees of the Social Security Tribunal secretariat should contact the National Service Desk at 1-800-268-0408.'''</span></p></div>

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===<span class="checkbox" aria-hidden="true">&#10004;</span>To-do list ===

===<span class="checkbox" aria-hidden="true">&#10004;</span>To-do list ===

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*If you are new to the federal public service, find out your personal record identifier (PRI) number. This is a number unique to you and will stay with you for the duration of your career with the Government of Canada (GoC). Your PRI is needed to access most federal government systems. If you do not know your PRI, simply send an email to Compensation-Remuneration@tribunal.gc.ca and an advisor will be happy to help.  

 

*Create your '''myKEY account'''. If you are new to the federal public service, you can get a myKEY by following the instructions on [https://eajl-orca.securise-secure.gc.ca/O/vw/bienvenue-welcome-eng.pub '''Shared Services Canada's Online Registration and Credential Administration self-serve website''']. If you transferred from another department and do not have a copy of your myKEY file (.epf file extension) or you have lost your myKEY file, you can get it back by completing the information on the [https://eajl-orca.securise-secure.gc.ca/O/rc/recuperermacle-recovermykey-eng.pub?ntr=lst '''Lost myKEY page''']. If you are not successful at recovering your myKEY, please contact the IT Service Desk at IT-TI@tribunal.gc.ca. '''Employees of the Social Security Tribunal secretariat should contact the National Service Desk at 1-800-268-0408.'''

 

*If you are new to the federal public service, create a [https://idp.csps-efpc.gc.ca/idp/login-en.jsp '''GCCampus'''] account to have access to all learning activities offered at the [https://www.csps-efpc.gc.ca/index-eng.aspx Canada School of Public Service] (CSPS). If you already have a [https://idp.csps-efpc.gc.ca/idp/login-en.jsp '''GCCampus'''] account, please update your profile and select the ATSSC as your new department.

*Consult the [https://intranet.atssc-scdata.gc.ca/hr-benefits/documents/mandatory-training-list-en.pdf '''mandatory training'''] list to identify the courses you need to take and register for these courses by first logging in to your [https://idp.csps-efpc.gc.ca/idp/login-en.jsp GCCampus] account . Your first week on the job is a good time to start the courses.

*'''<big>Know your PRI</big>'''

*Discuss your expectations with your manager and understand their expectations of you. Clear work objectives should be provided to you. This is also a good time for your manager to discuss a learning plan and the overall performance management process.

*Set up your profile in the the [https://portal-portail.tbs-sct.gc.ca/home-eng.aspx '''Public Service Performance Management application'''] (PSPM).

<p>If you are new to the federal public service, find out your personal record identifier (PRI) number. This is a number unique to you and will stay with you for the duration of your career with the Government of Canada (GoC). </p><p>Your PRI is needed to access most federal government systems. If you do not know your PRI, simply send an email to {{em|Compensation-Remuneration@tribunal.gc.ca}} and an advisor will be happy to help.</p></div>

*We ask that all employees complete the [https://intranet.atssc-scdata.gc.ca/hr-benefits/forms/self-id-form/employee-self-identification-form-en.html '''Employee Self-identification form'''] which allows you to voluntarily identify, as applicable, to one or more of the four (4) employment equity designated groups (e.g., visible minorities, Indigenous peoples, persons with disabilities and women).

*'''<big>Create your myKEY account</big>'''

<p>myKEY, (also known as PKI Key, PKI Certificate, Entrust Profile or ID-Based Certificate), is a secure electronic credential, required to access Government of Canada applications such as Secure Remote Access, Compensation Web Applications, (including Phoenix and MyGCPay), TBS Applications (including myEmployees, Public Service Performance Management (PSPM), GC-VATS, etc.) and for adding your electronic signature to a document. </p>

 

* <p>'''If you are new to the federal public service''' you can get a myKEY by following the instructions on [https://eajl-orca.securise-secure.gc.ca/O/vw/bienvenue-welcome-eng.pub '''Shared Services Canada's Online Registration and Credential Administration self-serve website'''] </p>

 

* <p>'''If you transferred from another department and do not have a copy of your myKEY file (.epf file extension) or you have lost your myKEY file''', you can get it back by completing the information on the [https://eajl-orca.securise-secure.gc.ca/O/rc/recuperermacle-recovermykey-eng.pub?ntr=lst '''Lost myKEY page''']. </p>

 

* <p>'''If you are not successful at recovering your myKEY''', please contact the IT Service Desk at {{em|IT-TI@tribunal.gc.ca}}. <span style="color:#C00000">'''Employees of the Social Security Tribunal secretariat should contact the National Service Desk at 1-800-268-0408.'''</span></p></div>

*'''<big>Create or update your GCCampus account</big>'''

<p>If you are new to the federal public service, create a [https://idp.csps-efpc.gc.ca/idp/login-en.jsp '''GCCampus'''] account to have access to all learning activities offered at the [https://www.csps-efpc.gc.ca/index-eng.aspx Canada School of Public Service] (CSPS). If you already have a [https://idp.csps-efpc.gc.ca/idp/login-en.jsp GCCampus] account, please update your profile and select the ATSSC as your new department.</p></div>

*'''<big>Mandatory Training</big>'''

<p>Consult the [https://intranet.atssc-scdata.gc.ca/hr-benefits/documents/mandatory-training-list-en.pdf '''mandatory training'''] list to identify the courses you need to take and register for these courses by first logging in to your [https://idp.csps-efpc.gc.ca/idp/login-en.jsp GCCampus] account . Your first week on the job is a good time to start the courses.</p></div>

*'''<big>Discuss expectations</big>'''

<p>Discuss your expectations with your manager and understand their expectations of you. Clear work objectives should be provided to you. This is also a good time for your manager to discuss a learning plan and the overall performance management process.</p></div>

*'''<big>PSPM</big>'''

<p>Set up your profile in the the [https://portal-portail.tbs-sct.gc.ca/home-eng.aspx '''Public Service Performance Management application'''] (PSPM). (Note: Your [[Media:PRI myKEY.docx|PRI and myKEY]] are required). Consult the [https://intranet.canada.ca/hr-rh/ptm-grt/pm-gr/pspmge-ggrfpe-eng.asp PSPM User Guide for Employees] for information on how to '''register''' to access PSPM. </p><p>'''If you have employees reporting to you''', access “[https://portal-portail.tbs-sct.gc.ca/accessrequest-eng.aspx?url=https%3a%2f%2fesp-pse.tbs-sct.gc.ca&SystemId=ESP myEmployees]” to add new employees and release former employees. Consult the [https://intranet.canada.ca/hr-rh/ptm-grt/pm-gr/pspmgex-ggrfpcs-eng.asp PSPM User Guide for Executives and Managers/Supervisors] for more information.</p><p>Learn more about performance management by visiting our GCWiki page: [[Stephanie's Wiki Test Page/Employee Performance and Career Management|My Performance and My Career]]. </p></div>

*'''<big>Complete the Employee Self-identification form</big>'''

<p>We ask that all employees complete the [https://intranet.atssc-scdata.gc.ca/hr-benefits/forms/self-id-form/employee-self-identification-form-en.html '''Employee Self-identification form'''] which allows you to voluntarily identify, as applicable, to one or more of the four (4) employment equity designated groups (e.g., visible minorities, Indigenous peoples, persons with disabilities and women).</p></div>

 

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===<span class="checkbox" aria-hidden="true">&#10004;</span>Learn about GCDocs (ATSSC's records repository)===

===<span class="checkbox" aria-hidden="true">&#10004;</span>Learn about GCDocs (ATSSC's records repository) ===

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GCdocs is the official Electronic Document Records Management Solution (EDRMS) of the Government of Canada, used by the ATSSC as its primary repository for corporate information and electronic documents.

GCdocs is the official Electronic Document Records Management Solution (EDRMS) of the Government of Canada, used by the ATSSC as its primary repository for corporate information and electronic documents.

Visit the [https://intranet.atssc-scdata.gc.ca/isst/im/im-en.html Information Management intranet page] for information, resources and best practices.

Visit the [https://intranet.atssc-scdata.gc.ca/isst/im/im-en.html Information Management intranet page] for information, resources and best practices.

'''All questions related to Information Management can be sent to: IMsupport-soutienalaGI@tribunal.gc.ca.'''

'''All questions related to Information Management can be sent to: {{em|IMsupport-soutienalaGI@tribunal.gc.ca}} .'''

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