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[[File:Certificate of membership Canada.pdf|Certificate of membership of SSDL network for CNSC Laboratory |alt=|frame]]

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! width="20%" height="50" scope="col" | <div style="text-align: center;"> [[CNSC_Laboratory_ISO_17025_Accreditation|<span style="color: Snow"> Home]]</div>

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! width="20%" height="50" scope="col" |<div style="text-align: center;"> [[CNSC_Laboratory_ISO_17025_Accreditation|<span style="color: Snow"> Home]]</div>

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! width="20%" height="50" scope="col" | <div style="text-align: center;"> [[Quality_Policy (CNSC_Laboratory_Calibration_Services)|<span style="color: Snow"> Quality Policy & Statement]]</div>

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! width="20%" height="50" scope="col" |<div style="text-align: center;"> [[Quality_Policy (CNSC_Laboratory_Calibration_Services)|<span style="color: Snow"> Quality Policy & Statement]]</div>

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! width="40%" height="50" scope="col" | <div style="text-align: center;"> [[Customer_Satisfaction_Survey_Results|<span style="color: Snow"> Customer Satisfaction Survey Results]]</div>

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! width="40%" height="50" scope="col" |<div style="text-align: center;"> [[Customer_Satisfaction_Survey_Results|<span style="color: Snow"> Customer Satisfaction Survey Results]]</div>

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! width="20%" height="50" scope="col" | <div style="text-align: center;"> [[At_Your_Service|<span style="color: Snow"> At Your Service ]]</div>

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! width="20%" height="50" scope="col" |<div style="text-align: center;"> [[At_Your_Service|<span style="color: Snow"> At Your Service ]]</div>

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| width="10%" style="border-right: DimGray 1px ridge; padding-right: 0px; padding-left: 0px; padding-bottom: 2px; padding-top: 2px; text-align: center; font-family: (Calibri); font-size: 13pt" |'''[[ VOILÀ|<span style="color: Snow">'''VOILÀ'''</span>]]'''

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| style="border-right: DimGray 1px ridge; padding-right: 0px; padding-left: 0px; padding-bottom: 2px; padding-top: 2px; text-align: center; font-family: (Calibri); font-size: 13pt~~" width="10%~~" | '''[[At Your Service/At Your Service|<span style="color: Snow">'''At Your Service</span>]]'''

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| width="10%" style="border-right: DimGray 1px ridge; padding-right: 0px; padding-left: 0px; padding-bottom: 2px; padding-top: 2px; text-align: center; font-family: (Calibri); font-size: 13pt" |'''[[At Your Service/At Your Service|<span style="color: Snow">'''At Your Service'''</span>]]'''

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| width="10%" style="border-right: DimGray 1px ridge; padding-right: 0px; padding-left: 0px; padding-bottom: 2px; padding-top: 2px; text-align: center; font-family: (Calibri); font-size: 13pt" |'''[[PoC & RTC Documents|<span style="color: Snow">'''PoC & RTC Documents'''</span>]]'''

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| width="11%" style="border-right: none 1px ridge; padding-right: 0px; padding-left: 0px; padding-bottom: 2px; padding-top: 2px; text-align: center; font-family: (Calibri); font-size: 13pt" |'''[[Contact Us|<span style="color: Snow">'''Contact Us'''</span>]] '''

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! width="14%" height="70" scope="col" | <div style="text-align: center;"> [[CNSC Laboratory-related_News|Home]]</div>

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! width="14%" height="70" scope="col" | <div style="text-align: center;"> [[CNSC Laboratory_News|Latest News]]</div>

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! width="14%" height="70" scope="col" |<div style="text-align: center;"> [[CNSC Laboratory_News|Latest News]]</div>

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! width="14%" height="70" scope="col" | <div style="text-align: center;"> [[Indigenous-related_Learning_Themes|Learning Themes]]</div>

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! width="14%" height="70" scope="col" |<div style="text-align: center;"> [[Indigenous-related_Learning_Themes|Learning Themes]]</div>

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= [https://www.iso.org/standard/39883.html]'''CNSC laboratory achieves a milestone in ISO accreditation''' =

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=[https://www.iso.org/standard/39883.html]'''CNSC laboratory achieves a milestone in ISO accreditation'''=

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=== '''Accreditation for gamma calibration services achieved, more to come''' ===

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==='''Accreditation for gamma calibration services achieved, more to come'''===

[https://www.iso.org/standard/39883.html]Written by: Aslam Ibrahim

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Upon concluding that the CNSC Laboratory met all requirements of the stringent [https://www.iso.org/standard/39883.html ISO/IEC 17025:2005] standard, NRC CLAS recommended accreditation to the SCC, which reviewed the results of assessment and granted the recognition.

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==== How do CNSC staff members (customers) and licensees benefit? ====

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====How do CNSC staff members (customers) and licensees benefit?====

The results of the process showcase the technical and service-oriented capabilities of the CNSC laboratory, including highly professional technical staff, equipment, processes, and successful participation in proficiency testing. Together these features make the laboratory a leader in calibration services that are crucial for reliable radiation measurements – a key component of nuclear regulation.

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[[File:Clifford.png|thumb|Instrumentation Technologist Clifford Chouinor sets up working standard for calibration at the CNSC laboratory]]

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==== What were the challenges the laboratory faced while preparing for accreditation? ====

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==== What were the challenges the laboratory faced while preparing for accreditation?====

Adapting all in-house MS Excel spreadsheets, writing procedures and work instructions to comply with all the [https://www.iso.org/standard/39883.html ISO/IEC 17025:2005] standard requirements was certainly a big challenge. There are a lot of documents!

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[[File:Control room.png|thumb|Control room for remote handling of equipment and sources during calibration]]

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==== What’s next? ====

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====What’s next?====

The [https://nrc.canada.ca/en/certifications-evaluations-standards/calibration-laboratory-assessment-service/directory-accredited-calibration-laboratories/clas-certificate-number-2016-05 current scope of accreditation] includes working measurement standards for air kerma measurements, gamma survey meters, and personal electronic dosimeters. The CNSC laboratory has prepared a project management plan to extend the scope to include electronic and radiological calibrations of survey meters for gamma, neutron, alpha and beta radiation measurements, as well as energy calibrations of the spectrometers used for gamma and neutron measurements. There’s lots more to do!

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==== How can CNSC staff members suggest improvements to the laboratory? ====

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====How can CNSC staff members suggest improvements to the laboratory?====

Through annual customer satisfaction surveys that the CNSC laboratory conducts, CNSC staff members who have used the laboratory services in the previous year can provide feedback on their quality, including suggestions for improvement. The CNSC laboratory has been conducting such surveys since 2015, and has taken action to address comments from its customers to meet its commitment to provide a high service level and meet customer expectations. One such action was to respond to the suggestion to provide links to instrument manuals from the laboratory’s Web page.

The CNSC laboratory gamma calibration service now operates within a quality management system that complies with the requirements of [https://www.iso.org/standard/39883.html ISO/IEC 17025:2005]. As specified in the quality management system, the laboratory implements mechanisms including, but not limited to, proficiency testing, customer satisfaction surveys, internal reviews, management reviews, and corrective and preventative actions to drive continual improvement, which is the true intention of the ISO/IEC standard.

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[[File: https://wiki.gccollab.ca/images/5/52/CLAS_-_CNSC_-_PT_final_letter-signed_%28003%29.pdf|Control room for remote handling of equipment and sources during calibration]]

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[[File: https://wiki.gccollab.ca/images/5/52/CLAS_-_CNSC_-_PT_final_letter-signed_%28003%29.pdf|Control room for remote handling of equipment and sources during calibration|link=Special:FilePath/Https://wiki.gccollab.ca/images/5/52/CLAS_-_CNSC_-_PT_final_letter-signed_(003).pdf]]

'''''Summary of steps to set up an IFA with NRC'''''

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· Software purchases from software licensing supply arrangement

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|5 weeks

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The Contract Management Section (CMS) would be happy to discuss any aspect of your procurement needs. We suggest you contact CMS early in the procurement planning process, so we can determine the most appropriate procurement strategy for you.

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= '''1''' '''Introduction''' =

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='''1''' '''Introduction'''=

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== '''1.1''' '''Customer Feedback''' ==

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=='''1.1''' '''Customer Feedback'''==

The CNSC Laboratory solicits customer feedback on an annual basis as one of the measurements of performance of the Laboratory Management System (LMS) ([Pcdocs://E-DOCS/4412335/R e-Docs-#4412335]) in regards to instrument management and calibration services. Customers can provide feedback to the Laboratory to address any issues which require immediate attention any time as needed, however, the annual survey provides an opportunity for customers to feedback on any aspect of the laboratory’s services including data quality and turnaround times. Any immediate problems as reported by the customers are to be documented and corrected through the non-conformance and corrective action processes following the Laboratory procedure P409 ''Corrective Action and Preventive Action'' in a timely manner by the Management System Officer (MSO).

Customer feedback is solicited to conform with the requirements of standards ISO/IEC 17025:2017, “General Requirements for the Competence and Testing of Calibration Laboratories”, and “SCC Requirements and Guidance for the Accreditation of Testing Laboratories – April 2018.”

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== '''1.2''' '''Process''' ==

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=='''1.2''' '''Process'''==

The MSO of the CNSC Laboratory conducts an electronic survey annually to collect feedback from CNSC staff members who have utilized the services of the Laboratory, and to collect any suggestions for improvement of the services, as per section 9.2.1 of the LMS.

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The survey results are used as an input into the management review process following the Laboratory procedure P415 ''Management Review'' ([Pcdocs://E-DOCS/4424239/R e-Doc# 4424239]). Any improvements suggested in the survey are implemented considering the available resources and benefit to the larger group of customers through the Laboratory procedure P409 ''Corrective Action and Preventive Action'' ([Pcdocs://E-DOCS/4425262/R e-Doc# 4425262])'','' and then followed and monitored through internal assessment process.

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= '''2''' '''Methodology''' =

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='''2''' '''Methodology'''=

The following preparatory steps were taken prior to execution of the survey:

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3) If appropriate, an opportunity for improvement (OFI) as identified in the customer survey regarding LIMS requester module in addition to others as those identified in section 5 of this report will be filed using the Laboratory procedure P409 under the LMS and will be followed up to monitor the effectiveness of the implemented actions.

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= '''3''' '''Results and analysis ''' =

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='''3''' '''Results and analysis '''=

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== '''3.1''' '''Cohort''' ==

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=='''3.1''' '''Cohort'''==

The cohort identified for the calendar year 2018 satisfaction survey numbered 60 customers in total, all of whom requested and received instrument services via 146 service requests fulfilled by the laboratory during the calendar year.

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- Provision of outreach outfitting services that included field instruments, radioactive artifacts, and technical advice on the use of those items in outreach activities

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== '''3.2''' '''Annual Customer Satisfaction Survey''' ==

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=='''3.2''' '''Annual Customer Satisfaction Survey'''==

The survey was executed during the spring and summer in 2018. All customers who were identified as requestors of instrument services during the calendar year 2018 were contacted via Microsoft® Outlook email with a formal invitation for their participation in the survey. Customers were given the choice to describe the impression of services as Excellent, Good, Fair or No Impression using the Voting button as well as an option to include any comments a customer may wish to have for the improvement of services.

A telephone call/voice message was used to remind the customer within few days after the initiation of the survey. Those customers who did not respond within few weeks of the initial formal request for participation were sent the reminder email in late summer same year.

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== '''3.3''' '''Analysis''' ==

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=='''3.3''' '''Analysis'''==

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=== 3.3.1 Customer Response to the Survey ===

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===3.3.1 Customer Response to the Survey ===

Table 1 illustrates the proportion of customers who responded to the survey. The total cohort response yielded 43 responses and 8 non-responses, of possible 51 responses, for a final customer response rate of 84%. Out of 60 customers who were originally identified to seek feedback, 9 of them were not available to respond either because they were no longer working for CNSC or on extended leave. This response rate was relatively higher than that of previous surveys conducted for calendar years 2014, 2015, 2016, and 2017, as illustrated in Table 2. It also demonstrates an increasing trend since the inception of survey in 2014 as demonstrated in Figure 1. This increased participation in the survey could be apparently attributed to number of factors including the simplified form used this year as well as follow up phone calls/voice messages given to customers after initiating the survey.

'''''Table 1: Analysis of the responses'''''

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|'''Number of Responses'''

|'''Percentage of Customers Responded'''

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|'''2015'''

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|'''2016'''

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In addition to meeting all other requirements under the standard, the instrument calibration report will include:

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* Range calibration coefficient for a given geometry for isotopes of interest

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*Range calibration coefficient for a given geometry for isotopes of interest

* Minimum Detection Limit (MDL) for isotopes of interest

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* Dependency on separation distance between surface and detector

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*Dependency on separation distance between surface and detector

'''A.3. Use of Contamination Field Instruments at CNSC'''

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'''''Table A.1: Contamination meters currently in use in different divisions within CNSC '''''

{| class="wikitable"

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|'''Model '''

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|'''Model '''

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|'''Detector'''

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|'''Detector'''

|'''Comments'''

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|Automess 6150 AD/AD-17

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|End window GM tube to use with Automess 6150AD survey meter

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| End window GM tube to use with Automess 6150AD survey meter

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|In service

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| In service

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|Automess 6150 AD/AD-K

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'''''Table A.2: Radiation sensitivity of contamination meters currently in use in different divisions within CNSC'''''

{| class="wikitable"

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|'''Detector'''

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|'''Detector'''

|'''Models'''

|'''Radiation Sensitivity'''

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|GM Pancake probe

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|TBM-3S, Internal probe TBM-6SP, HP-210, HP-260, HP-360, B-20 ER

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| TBM-3S, Internal probe TBM-6SP, HP-210, HP-260, HP-360, B-20 ER

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|α, β, γ sources calibration, extremely low γ sensitivity

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|α, β, γ sources calibration, extremely low γ sensitivity

|15

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|External BGO LEG probe

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|TBM-6SP

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| TBM-6SP

|high γ sensitivity

|5

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|Xenon filled proportional counter

|LB 124B

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|b, γ sources calibration

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| b, γ sources calibration

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|150

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| 150

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|ZnS(Ag) scintillation counter

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| ZnS(Ag) scintillation counter

|LB 124 SCINT

RadEye HEC

|a, b sources calibration

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|150

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| 150

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|Large area proportional detector

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|Large area proportional detector

|Automess 6150 AD / AD-K

|α, β, γ sources calibration, extremely low γ sensitivity

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|170

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| 170

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'''A.4. Reference transfer equipment'''

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The accuracy of dosimetry for radiation therapy and radiation safety is vital. Accuracy of radiation dosimetry depends on the quality of calibration of the device used to quantify the radiation dose. Calibration of such an equipment can be performed in two types of laboratories: primary standard lab also which mostly are commonly called national meteorological institute in the country or at a secondary standard laboratory. A primary laboratory maintains the [[wikipedia:Standard_(metrology)|primary standard for measurement]] of ionizing radiation in SI units which is compared and calibrated with the standard maintained in [[wikipedia:International_Bureau_of_Weights_and_Measures|International Bureau of Weights and Measures (BIPM)]] whereas the secondary lab maintains the standard which is used to calibrate dosimeters and survey meters which is traceable one of the NIMs. In Canada, the [https://nrc.canada.ca/en/certifications-evaluations-standards/instrument-calibration-services/ionizing-radiation-standards-calibration-services NRC MSS] maintains primary standards for ionizing radiation. CNSC lab has been maintaining the reference standards for ionizing radiation (air kerma and ambient dose equivalent for radiation protection) as an accredited lab since November 2016. CNSC laboratory has been recently recognized by IAEA/WHO as a secondary standard lab, which maintains the secondary standard for air kerma in SI units in Cs-137 field for radiation protection dosimetry and disseminates it through calibration of standards to use within the lab and for the standardization of Cs-137 field to calibrate gamma survey instruments and electronic personal dosimeters. The CNSC Laboratory, as a full member of the network, is committed to adhering to the network's charter and serving users of ionizing radiation across the country under its mandate in collaboration with National Research Council of Canada (Primary Standard Laboratory for ionizing radiation in Canada) and internationally through the [https://ssdl.iaea.org/ IAEA SSDL program.]

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[[File:Certificate of SSDL membership Canada.jpg|thumb|Certificate of SSDL membership of CNSC Laboratory ]]

Aslam.ibrahim

169

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