Changes

== Scope of Application ==

== Scope of Application ==

This guide applies to all federal departments, agencies, and entities, as defined by Section 3 of the ''Cabinet Directive on Regulatory Management'' (refer to Table 1).

This guide applies to all federal departments, agencies, and entities, as defined by [https://www.canada.ca/en/government/system/laws/developing-improving-federal-regulations/requirements-developing-managing-reviewing-regulations/guidelines-tools/cabinet-directive-regulatory-management.html#cha3 Section 3 of the ''Cabinet Directive on Regulatory Management''] (refer to Table 1).

Canadians expect the Government of Canada to provide professional and predictable service, irrespective of whether or not a fee is charged for the service. Accordingly, the requirements in Section 7(P) of the ''Cabinet Directive on Regulatory Management'' do not distinguish between regulatory authorizations that charge user fees and those that do not.

Canadians expect the Government of Canada to provide professional and predictable service, irrespective of whether or not a fee is charged for the service. Accordingly, the requirements in Section 7(P) of the ''Cabinet Directive on Regulatory Management'' do not distinguish between regulatory authorizations that charge user fees and those that do not.

As previously stated in Section 3 of this guide, all regulatory authorizations that charge a user fee are required either by the ''User Fees Act'' or by the ''Policy on Service Standards for External Fees'' to have publicly available service standards in place. Therefore, departments and agencies should focus their early attention on developing (and posting on the Web) service standards for high-volume regulatory authorizations that impact business and that do not currently have publicly available service standards.

As previously stated in Section 3 of this guide, all regulatory authorizations that charge a user fee are required either by the [http://laws-lois.justice.gc.ca/eng/acts/U-3.7/FullText.html ''User Fees Act''] or by the ''[http://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=12236&section=text#cha1 Policy on Service Standards for External Fees]'' to have publicly available service standards in place. Therefore, departments and agencies should focus their early attention on developing (and posting on the Web) service standards for high-volume regulatory authorizations that impact business and that do not currently have publicly available service standards.