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CSPS Digital Academy/Digital Readiness (view source)
Revision as of 13:02, 23 February 2021
, 13:02, 23 February 2021→Design with users
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| style="width: 20%" |[https://www.csps-efpc.gc.ca/Catalogue/courses-eng.aspx?code=I607 Exploring customer journey mapping]
| style="width: 20%" |[https://www.csps-efpc.gc.ca/Catalogue/courses-eng.aspx?code=I607& Exploring customer journey mapping]
| style="width: 5%" |[[File:Online course.png|alt=laptop|center]]
| style="width: 5%" |[[File:Online course.png|alt=laptop|center]]
| style="width: 65%" |In this course, you'll learn how to create a customer journey map. This problem-solving tool can help you brainstorm effective solutions for key customer pain points. You'll also explore how to recognize and prioritize actions that improve your customer focus, and how to avoid common mapping mistakes. '''*login to GCcampus required'''
| style="width: 65%" |In this course, you'll learn how to create a customer journey map. This problem-solving tool can help you brainstorm effective solutions for key customer pain points. You'll also explore how to recognize and prioritize actions that improve your customer focus, and how to avoid common mapping mistakes. '''*login to GCcampus required'''