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== Virtual Open House: Unpacking the Client-Centric Approach During a Pandemic ==

== Virtual Open House: Unpacking the Client-Centric Approach During a Pandemic ==

[[File:CoE Open House Poster EN.png|alt=Poster of the CoE Open House|thumb]]

[[File:CoE Open House Poster EN.png|alt=Poster of the CoE Open House|center]]

Our '''''Service Innovation Centre of Excellence''''' team is holding a '''''Virtual Open House''''' event to showcase how we can stay client-centric at this special, “new normal” time and beyond.

Our '''''Service Innovation Centre of Excellence''''' team is holding a '''''Virtual Open House''''' event to showcase how we can stay client-centric at this special, “new normal” time and beyond.

The new policy on service and digital requires us to take a client-centric approach in designing and delivering our services.

[https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=32603 The new policy on service and digital] requires us to take a client-centric approach in designing and delivering our services.

But how do we do it? And during a pandemic?

But how do we do it? And during a pandemic?

* Design your processes and services with the clients in mind

* Design your processes and services with the clients in mind

* Deliver good, easy-to-use services to the public and beyond

* Deliver good, easy-to-use services to the public and beyond

Watch the show case. Join the conversation. SIGN UP NOW! And drop in anytime!

Watch the show case. Join the conversation. [https://forms.gle/uK9UF1YPqx4U1pqSA SIGN UP NOW!] And [https://teams.microsoft.com/l/team/19%3a67ae889ffdce4636add6319148875cb9%40thread.skype/conversations?groupId=8399024b-84ca-4d18-876a-f68309e688b8&tenantId=2008ffa9-c9b2-4d97-9ad9-4ace25386be7 drop in anytime] in our Microsoft Teams group!