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GC Enterprise Architecture/Playbook (view source)
Revision as of 15:27, 14 January 2020
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<h3><span style="font-size: 1.5em;"> 1. Business Architecture</span></h3> <br><br>
<h3><span style="font-size: 1.5em;"> 1. Business Architecture</span></h3> <br><br>
Business Architecture is where an organization identifies the various services that it needs to provide externally, as well as the various functions it owns or needs to own internally to support their services to the public. In terms of GC Enterprise Business Architecture, this is where the Government of Canada identifies the various departments, the services they provide to Canadians and the functions they owns. <br><br>
Business Architecture is where an organization identifies the various services that it needs to provide externally, as well as the various functions it owns or needs to own internally to support their services to the public. In the context of GC Enterprise Business Architecture, this is where the Government of Canada identifies the various departments, the services they provide to Canadians and the functions they owns. <br><br>
<h4><b><u>Fulfill the Government of Canada stakeholder needs</b></u></h4>
<h4><b><u>Fulfill the Government of Canada stakeholder needs</b></u></h4>
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As the provider of service to Canadians, it is important for the GC to understand the stakeholders well. The stakeholders in this case may be their users, their partners (if any), their suppliers (if any), their program or project manager, their implementor, etc. Once a department identify all its stakeholders, it needs to map them into their roles and responsibilities as well as identify their requirements. From there, department will need to figure out how to make it easier for the stakeholder to use the business service, which means department needs to really drill down on the user interface design of their service. This is what digital is all about, to make it easy for the users to consume the GC service.
As the provider of service to Canadians, it is important for the GC to understand its stakeholders well. The stakeholders in this case may be its users, its partners (if any), its suppliers (if any), its program or project manager, its developer, etc.
Once a department identify all its stakeholders, it needs to map them into their roles and responsibilities as well as identify their requirements. From there, department will need to figure out how to make it easier for the stakeholder to use the business service, which means department needs to really drill down on the user interface design of their service. This is what digital is all about, ie. to make it easy for users to consume the GC service.
Once the stakeholders are identified, the roles and responsibilities are mapped, and the stakeholder needs are identified and translated into business service, the department can then model a complete quality end-to-end business service that provides the best digital experience to its users while also maximize its effectiveness and optimize efficiencies.<br><br>
While configuring a service, departments should also take into account the policy requirements, including accessibilities, gender based+ analysis and official languages.
Once the stakeholders are identified, the roles and responsibilities are mapped, and the stakeholder needs are identified and translated into a business service, the department can then model a complete quality end-to-end business service that provides the best digital experience to its users while also maximizing its effectiveness and optimize efficiencies.<br><br>
* <b><I>Clearly identify internal and external stakeholders and their needs for each business service including user centric design </b></I>
* <b><I>Clearly identify internal and external stakeholders and their needs for each business service including user centric design </b></I>
To understand the stakeholder, it is recommended for program & project manager to conduct stakeholder analysis and create stakeholder mapping for each service being delivered. Users in this case can be Canadians (in terms of service the department provides), employees (if the service also applicable to the departmental employees, or if the employees is the one implementing the service), or others. Partners can be other departments or organizations that consume the departmental service, provide data to the department, or those who are building the system/program with the department. Suppliers can be the SaaS companies who provide the department with service, vendors, SSC, etc. <br><br>
To understand their stakeholders, it is recommended for program & project manager to conduct stakeholder analysis and create stakeholder mapping for each service being delivered. Users of a business service can be the Canadian general public (in terms of service the department provides), employees (if the service also applicable to the departmental employees, or if the employees is the one implementing the service), or others. Partners of a business service can be other departments or organizations that consume the departmental service, provide data to the department, or those who are building the system/program with the department. Suppliers of a business service can be the SaaS companies who provide the department with service, vendors, SSC, etc. <br><br>
There are various sites where department can visit to understand and use stakeholder analysis and stakeholder mapping. The following are examples of sites that department can use to obtain further on stakeholder analysis or mapping:
There are various sites where department can visit to understand and use stakeholder analysis and stakeholder mapping. The following are examples of sites that department can use to obtain further on stakeholder analysis or mapping:
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Once the stakeholders have been clearly identified, we would need to do some research into what their needs are. Remember, some stakeholders may not know what their needs are, or they may not be able to articulate their needs are. Thus, it would be the responsibilities of a project or program manager to conduct needs based analysis. This may sounds like a lot of work, and it may be is, however, it is a very important step to be carried out as it will provide an understanding of what kind of service is actually required, how effective the current service is, how to improve the delivery of the service so that it will be more useful - more effective. To do this correctly we need feedback from the right stakeholders to create a good design that is easy to use and works well. This method is called user centric design.<br><br>
* <b><I>Include policy requirement applying to specific stakeholder groups, such as accessibilities, gender based+ analysis, and official languages in the creation of the service </b></I>
* <b><I>Include policy requirement applying to specific stakeholder groups, such as accessibilities, gender based+ analysis, and official languages in the creation of the service </b></I>