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|style="width:100px"|[[FILE:2.1book2.svg]]
|style="width:100px"|[[FILE:2.1book2.svg]]
|style="width:150px"|<big><big>'''Research & Analysis'''</big></big>
|style="width:150px"|<big><big>'''Research, Analysis and Synthesis'''</big></big>
|<big>Problem diagnosis, framing and definition; Environmental scans; Data collection, analysis, and synthesis; Conducting interviews and focus groups</big>
|<big>Problem diagnosis, framing and definition; Environmental scans; Data collection, analysis, and synthesis; Conducting interviews and focus groups</big>
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