August 21, 2024 - TBS - Departmental Results Report

Back to GC Web Priorities Meetings - Réunions des Priorités Web du GC

Meeting information

Agenda

1. Updates

2. Roundtable

Notes and action item

Updates

PCO

• Let us know if you have any campaigns you want to promote

ESDC- Starting/Expanding a Family - Sara Kim

Presentation deck: Starting/Expanding a Family

• We want to discuss how to best engage with departments such as HC, CRA and IRCC to identity most relevant links
• Looking for program experts
• Context:
  • Focusing on expecting parents and parents, what information they need:
    • Benefit programs
    • Leave
    • Register child for SIN card
    • Access health benefits etc…
• We’ve connected with several directorates in ESDC so far
• Key pain points:
  • Siloed programs and benefits
  • Information overload
  • Admin burden
  • No news is bad news - clients become anxious with no updates
  • No coordination of leave and benefits
• How we’re addressing pain points:
  • Situation simulator
  • Visual timeline board
  • Customized checklist
    • This is especially where we need help from other GC departments
  • Client stories
  • Promotional materials
  • Feedback options
• Verifying content with other government departments/SMEs - we need your validation
  • Health Canada
  • CRA
  • IRCC

Question and Answers

Q: What are the timelines for content inventory/links.

A: We launch in the fall so ASAP

To add: We will be holding workshops to go over and verify the content/links. We anticipate it would be a 2-3 hour process for the workshops.

Roundtable

Public Safety

• We went live with our list of prohibited firearms under the upcoming Firearms Buyback Program.
• Wildfires response page is ongoing with the automated news widget (for news products tagged "Forest Fires". Hurricane response page in the near future.