March 20, 2024 - Updates, priorities of the week

Back to GC Web Priorities Meetings - Réunions des Priorités Web du GC

Meeting information

Agenda

1. Updates

2. Roundtable

Notes and action items

Updates

PCO

• We’re getting questions about budget, no info yet, will share when we know
• Budget is April 17
• Adobe Analytics monthly meeting this morning, check the GCPEDIA page if you’re interested in joining up for next month

Roundtable

CRA

• If you have migrated your Intranet to Sharepoint, please contact gabriel.portillo@cra-arc.gc.ca
• Also looking for anyone who can share training experience for Drupal

Public Safety

• Wildfires emergencies - planning for the upcoming wildfires season is underway now at senior levels, coordination on the web presence (https://www.canada.ca/en/public-safety-canada/campaigns/wildfires.html)  should be through your colleagues who attend the Federal Emergency Communications Coordination calls for content updates and linking

• Get Prepared - We anticipate publishing updated content from the first set of 10 hazards that were developed with partner departments in the coming weeks in advance of EP Week (May 5th)

Health Canada - Recalls and Safety Alerts - Updated UX test

• Presentation

• Website about recalls and safety alerts
• Goals and objectives, to determine if changes made were helping users
• Users had to complete 14 tasks
• Old study: Moderated
  • All tasks were in random order
• New study:
  • Unmoderated
• We used UserZoom
• Findings:
  • We scored users scored from 1-5
  • Found this system better than pass/fail
• Task performance Old vs. New
  • User success increased roughly by 22%
  • Users got frustrated with task 7, they said it was not user friendly
  • Comparing task 7 and 14, the Transport Canada system, users preferred the TC search system
  • Task 1, find if there’s issues with Primidone drug, there seems to be a problem with metadata so that GOC results appeared low on the page
  • Users saw filters as an obstacle rather than a tool
• Filtering issues
  • We are asking users to filter based on categories they didn’t know
  • Additionally, on mobile, users had to scroll through several screens to navigate through all the filters

• Search issues:
  • The search was collecting too many results based on irrelevant search terms
  • Users are more willing to wait when they see a loading animation
  • If nothing is happening, they don’t know if the search has stopped working
  • Users didn’t know when to stop searching
  • Action items were at the bottom of the page
• Mobile design issues:
  • We had to make sure that users on mobile didn’t have to scroll horizontally
  • Have to take into account how users hold their phones
• Lessons learned:
  • A bad system can make a user lose faith after just one bad experience, they will use a different system like Google
  • We have made a prototype which is available for testing
  • Users don’t know if they’re searching for something that exists or not
    • If the result does show up right away, they will assume there’s no recall

QUESTIONS

Q: The responsive table on Canada.ca was designed so that you don’t have to scroll sideways, but it’s stayed in Beta.

A: Transport Canada has a good internal search, but not really accessible from google. The Health Canada data has been accessible in Google. We are based on a Drupal platform and haven’t to date been able to implement the responsive table, but we are working on it right now.

Q: Really great presentation. Two points: It seemed that the alerts looked permanent, but they should be temporary. The health icon was not easily identifiable.

A: Thank you.

Q: How did you like UserZoomGo?

A: Actually the company has been bought out, so stay tuned to hear about other products.

DTO:

• We looked at many products, here’s a review we put together. The pricing with UserZoomGo has definitely gone up after the corporate change.

• This is a good issue for everyone to share their experiences in Slack, because companies change rapidly, so the landscape is constantly evolving rapidly

Comments on research tools:

• Participants mentioned it would be helpful to assemble a list of approved tools and the justifications teams used to get approval
• A user mentioned it could be a good idea if Principle Publisher had a license for a research tool similar to Adobe Analytics, for use by the whole community