Difference between revisions of "Innovation Hubs and Labs - GC Innovator Living Library"

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[[File:GC Innovator Living Library Carmen Gervais.jpg|alt=Photo of Carmen Gervais|thumb|Carmen Gervais]]
 
[[File:GC Innovator Living Library Carmen Gervais.jpg|alt=Photo of Carmen Gervais|thumb|Carmen Gervais]]
 
|I manage a team of experts at ESDC’s Transformation Accelerator Hub that provide Design Thinking services to rapidly build and test client-centric solutions to drive service transformation. Our services are product, time and Transformation driven: in 12 weeks or less we co-develop end-user tested prototyped solutions to real business problems while building capability in Design Thinking methodology and modern ways of working with our ESDC clients (the problem owners).
 
|I manage a team of experts at ESDC’s Transformation Accelerator Hub that provide Design Thinking services to rapidly build and test client-centric solutions to drive service transformation. Our services are product, time and Transformation driven: in 12 weeks or less we co-develop end-user tested prototyped solutions to real business problems while building capability in Design Thinking methodology and modern ways of working with our ESDC clients (the problem owners).
|Certifications: IDEOU Advanced Design Thinking, IDEOU Human-Centered Design, ProSci Change Management Practitioner, Managing Success Programmes (MSP).
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|Certifications: IDEOU Advanced Design Thinking, IDEOU Human-Centered Design, ProSci Change Management Practitioner, MSP.
  
I have experience supporting program redesign, developing and testing a policy to service continuum framework and driving service delivery modernization across multiple business lines.
 
  
Currently I am the lead on a Journey Lab that will serve as the first use case of a new service being stood up in the department. Journey Labs provide an end-to-end service to improve client and employee experience using a cross-organizational and iterative approaches to test and refine a working Minimum Viable Product that offers immediate value and drives incremental progress toward an ideal future state.
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I've supported program redesign, policy-to-service framework development, and service delivery modernization across multiple business lines.
 +
 
 +
 
 +
Leading a Journey Lab, which is a new departmental service to drive Transformation work and uses cross-organizational, iterative approaches for client and employee experience enhancement to develop a Minimum Viable Product with immediate value and drives incremental progress towards the ideal future state.
 
|English and French
 
|English and French
 
|I am a bilingual anglophone despite having a French name, I have spent all of my career in the innovation space and I have a passion for ceramics.
 
|I am a bilingual anglophone despite having a French name, I have spent all of my career in the innovation space and I have a passion for ceramics.

Revision as of 13:20, 10 November 2023


The Innovation Hubs and Labs

Home GC Innovator Living Library Lists of Hubs and Labs French


GC Innovator Living Library

Welcome to the GC Innovator Living Library! This initiative aims to facilitate connection and information sharing among public servants in the GC innovation community.

What is it?

A catalogue of the names and contact information of experienced GC innovators who have volunteered to share their time and stories as ‘living books’. This catalogue is evergreen. Living books can be added or removed at any time.

How does it work?

Public servants can browse through a variety of living books and pick one to ‘borrow’. They can do this by sending an email to the living book to express interest in setting up a one-on-one conversation.

How can I be added as a living book?

Send an email to the Hubs & Labs Meetup Team with the following in both English and French:

  • 1-2 sentences introducing yourself and what you do
  • Your areas of expertise in the public service and/or innovation space, in 2-3 bullets (e.g. Policy, IT, Regulatory, HR)
  • Your language(s) of choice (English, French, both)
  • 1-2 fun facts about yourself
  • Contact information (e.g. work email address)
  • A headshot/photo/avatar of yourself

Catalogue

Name Introduction Areas of expertise Language(s) of choice Fun facts Contact information
Bruce Radburn
Photo of Bruce Radburn
Bruce Radburn
Bruce Radburn, born in Ottawa, and I’ve worked in public service innovation for many years including the Innovation Hubs and Labs, BluePrint and Beyond 2020! I’ve had the opportunity to help launch three employee idea programs, developed innovation as part of the Strategic Business Unit at Nestle S.A. in Switzerland, and now substantively part of the Innovation Policy team within AAFC. I like to practice what I preach as an innovative entrepreneur at heart, try to be a first-mover, and for example contributing ideas and creating new events for GCWCC. Also a self-proclaimed futurist, with long time studies in strategic foresight. Strategic foresight, innovation policy, public service innovation, policy community of practice, experimentation English I secretly love the gig economy and do driving, acting, coaching and DJ as side-gigs. Bruce.radburn@agr.gc.ca
Carmen Gervais
Photo of Carmen Gervais
Carmen Gervais
I manage a team of experts at ESDC’s Transformation Accelerator Hub that provide Design Thinking services to rapidly build and test client-centric solutions to drive service transformation. Our services are product, time and Transformation driven: in 12 weeks or less we co-develop end-user tested prototyped solutions to real business problems while building capability in Design Thinking methodology and modern ways of working with our ESDC clients (the problem owners). Certifications: IDEOU Advanced Design Thinking, IDEOU Human-Centered Design, ProSci Change Management Practitioner, MSP.


I've supported program redesign, policy-to-service framework development, and service delivery modernization across multiple business lines.


Leading a Journey Lab, which is a new departmental service to drive Transformation work and uses cross-organizational, iterative approaches for client and employee experience enhancement to develop a Minimum Viable Product with immediate value and drives incremental progress towards the ideal future state.

English and French I am a bilingual anglophone despite having a French name, I have spent all of my career in the innovation space and I have a passion for ceramics. carmen.gervais@servicecanada.gc.ca
Catherine Lovatt-Smith
Photo of Catherine Lovatt-Smith
Catherine Lovatt-Smith
Since September 2021, Catherine has held the position of Project Manager at the Federal Council's Innovation Laboratory of Quebec. Passionate about the opportunities to contribute to innovative projects within the GC, she finds genuine inspiration in this role, particularly with regard to:
  • Technological tools
  • Best practices for dispersed and hybrid teams

If you would like to learn more about her work at the Lab, visit gcxchange.

  • How to use MS365 (Sharepoint) effectively
  • How to facilitate a brainstorm activity
  • How to create a team/communication charter
  • How to use gcxchange
  • How to use Canva
  • How to use ChatGPT
French Outside of her work, Catherine is passionate about indoor plants and collects them. catherine.lovatt-smith@dec-ced.gc.ca
David Elliott
Photo of David Elliott
David Elliott
Currently working as a Senior Service Designer, Transport Canada. Consider myself to be a theory informed practitioner, exploring both the science and art of my practice. Working in performance improvement since 1999 Member of the public service since 2018.


Subject expertise in:

  • Performance Improvement
  • Adult Learning (design and facilitation)
  • Design Thinking
  • Service Design
  • Coaching
  • Communication
English Outside of work I enjoy time with family and doing activities like reading, cycling, hiking, kayaking and camping. david.elliott@tc.gc.ca

343-597-2820

Joshua Turner
Photo of Josh Turner
Josh Turner
I’m a onetime exec and longtime technologist that’s had lots of experience both inside and outside the public service. I’ve been involved in my share of successes and failures, and would love to share what I’ve learned. IT Policy, IT Implementation, IT Procurement English and French In private life, I’m a black belt, baker and busker. Joshua.turner@csps-efpc.gc.ca
Roxanne
Generic avatar
Generic avatar
I’m the National Innovation Lead for the Canadian Security and Intelligence Service (CSIS), a new position under our new directorate, the Transformation Hub. For obvious reasons, I can only use my first name and avatar here! I spent 12 years recruiting spies and Mounties across Canada, using my communications and marketing skills to grab attention. I also worked in media/public relations, talent management, and as a newspaper journalist – my first professional job. English or Français During the pandemic, I started painting again after being art dormant for 20 years. So far, I sold 40 paintings (39 more than Van Gogh!) Roxanne4974@smtp.gc.ca
Steph Percival
Photo of Steph Percival
Steph Percival
Steph Percival has been a public servant with the Government of Canada for 15 years. Currently, she manages a Transformation Enablement team at Shared Services Canada. She believes that a thriving, healthy workplace is the cornerstone of exceptional service delivery. Steph’s multidisciplinary experience spans fields that include policy, communications, engagement, human-centred design, and experimentation. Guided by positive disruption, Steph has built a career centred around innovation, creativity, and empowerment. English Steph is a poet and a reader who enjoysgetting walked or taken for a run by her sheepadoodle. Stephanie.percival@ssc-spc.gc.ca