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|'''Carmen Gervais'''

|'''Carmen Gervais'''

|I manage a team of experts at ESDC’s Transformation Accelerator Hub that provide Design Thinking services to rapidly build and test client-centric solutions to drive service transformation. Our services are product, time and Transformation driven: in 12 weeks or less we co-develop end-user tested prototyped solutions to real business problems while building capability in Design Thinking methodology and modern ways of working with our ESDC clients (the problem owners).

|I manage a team of experts at ESDC’s Transformation Accelerator Hub that provide Design Thinking services to rapidly build and test client-centric solutions to drive service transformation. Our services are product, time and Transformation driven: in 12 weeks or less we co-develop end-user tested prototyped solutions to real business problems while building capability in Design Thinking methodology and modern ways of working with our ESDC clients (the problem owners).

|Certifications: IDEOU Advanced Design Thinking, IDEOU Human-Centered Design, ProSci Change Management Practitioner, Managing Success Programmes (MSP).

|Certifications: IDEOU Advanced Design Thinking, IDEOU Human-Centered Design, ProSci Change Management Practitioner, Managing Success Programmes (MSP).

|{{em|carmen.gervais@servicecanada.gc.ca }}

|{{em|carmen.gervais@servicecanada.gc.ca }}

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|'''Steph Percival'''

|'''Steph Percival'''[[File:GC Innovator Living Library Steph Percival.jpg|alt=Photo of Steph Percival|thumb|Steph Percival]]

|Steph Percival has been a public servant with the Government of Canada for 15 years. Currently, she manages a Transformation Enablement team at Shared Services Canada. She believes that a thriving, healthy workplace is the cornerstone of exceptional service delivery.

|Steph Percival has been a public servant with the Government of Canada for 15 years. Currently, she manages a Transformation Enablement team at Shared Services Canada. She believes that a thriving, healthy workplace is the cornerstone of exceptional service delivery.

|Steph’s multidisciplinary experience spans fields that include policy, communications, engagement, human-centred design, and experimentation. Guided by positive disruption, Steph has built a career centred around innovation, creativity, and empowerment.

|Steph’s multidisciplinary experience spans fields that include policy, communications, engagement, human-centred design, and experimentation. Guided by positive disruption, Steph has built a career centred around innovation, creativity, and empowerment.

|{{em|Stephanie.percival@ssc-spc.gc.ca}}

|{{em|Stephanie.percival@ssc-spc.gc.ca}}

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|'''Bruce Radburn'''

|'''Bruce Radburn'''[[File:GC Innovator Living Library Bruce Radburn.jpg|alt=Photo of Bruce Radburn|thumb|Bruce Radburn]]

|Bruce Radburn, born in Ottawa, and I’ve worked in public service innovation for many years including the Innovation Hubs and Labs, BluePrint and Beyond 2020! I’ve had the opportunity to help launch three employee idea programs, developed innovation as part of the Strategic Business Unit at Nestle S.A. in Switzerland, and now substantively part of the Innovation Policy team within AAFC. I like to practice what I preach as an innovative entrepreneur at heart, try to be a first-mover, and for example contributing ideas and creating new events for GCWCC. Also a self-proclaimed futurist, with long time studies in strategic foresight.

|Bruce Radburn, born in Ottawa, and I’ve worked in public service innovation for many years including the Innovation Hubs and Labs, BluePrint and Beyond 2020! I’ve had the opportunity to help launch three employee idea programs, developed innovation as part of the Strategic Business Unit at Nestle S.A. in Switzerland, and now substantively part of the Innovation Policy team within AAFC. I like to practice what I preach as an innovative entrepreneur at heart, try to be a first-mover, and for example contributing ideas and creating new events for GCWCC. Also a self-proclaimed futurist, with long time studies in strategic foresight.

|Strategic foresight, innovation policy, public service innovation, policy community of practice, experimentation

|Strategic foresight, innovation policy, public service innovation, policy community of practice, experimentation