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| − | <p>Coming soon</p>
| + | <!--<p style="float:left; padding-right:10px;">[[Image:KatePoirier.jpg|150px|link=|Charles Taillefer]]</p>--> |
| − | <br>
| + | <h3>Charles Taillefer</h3> |
| − | <!-- | + | <p class="jobtitle"><strong>Executive Director, Access to Information Policy and Performance Division, Office of the Chief Information Officer, Treasury Board of Canada Secretariat</strong></p> |
| − | <p style="float:left; padding-right:10px;">[[Image:KatePoirier.jpg|150px|link=|Kate Poirier]]</p> | + | <p>Bio coming soon</p> |
| − | <h3>Kate Poirier</h3> | |
| − | <p class="jobtitle"><strong>Senior Director, Canada Digital Adoption Program, Innovation, Science and Economic Development Canada</strong></p> | |
| − | <p>As Senior Director with the Canada Digital Adoption Program (CDAP), Kate is passionate about helping businesses in Canada get a handle on their digital needs and adopt new technology to modernize their operations and keep growing.</p>
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| − | <p>Responsible for the program’s policy aspects and governance, Kate leads a data-driven team focused on continuously improving the user experience for businesses. She also leads CDAP’s communications and outreach efforts, building partnerships with organizations that support Canadian entrepreneurs.</p>
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| − | <p>With over 15 years experience leading communications and outreach initiatives, both in the private and public sectors, Kate is always looking to help businesses find the support they need to take it to the next level. As one of the founders behind the Government of Canada’s Business Benefits Finder she continues to seize every chance she gets to help businesses discover what government can do for them.</p>
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| − | </p> | |
| − | <p>Follow: [[Image:LinkedIn.png|20px|link=https://www.linkedin.com/in/kate-poirier-060b88158/|LinkedIn logo]] [https://www.linkedin.com/in/kate-poirier-060b88158/ LinkedIn]</p> | |
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| − | <p style="float:left; padding-right:10px;">[[Image:JRath.png|150px|link=|Jonathan Rath]]</p> | + | <!--<p style="float:left; padding-right:10px;">[[Image:JRath.png|150px|link=| Christopher Penney]]</p >--> |
| − | <h3>Jonathan Rath; B.F.A., B.I.D.</h3> | + | <h3>Christopher Penney</h3> |
| − | <p class="jobtitle"><strong>Assistant Director, User Centred Design Division, Canada Revenue Agency</strong></p> | + | <p class="jobtitle"><strong>Director, Centre for Indigenous Statistics and Partnerships, Statistics Canada</strong></p> |
| − | <p>Jonathan Rath joined the Canada Revenue Agency 10 years ago and is currently the Assistant Director of the User Centred Design Division in the Public Affairs Branch. He leads a 40 person team made of 2 sections; the Data Usability Analytics team and the User Experience Research and Design team. Jonathan and his team work to improve the services that CRA offers to Canadians though project and process planning, strategic research, iterative design and user testing. They also provide post-launch testing to ensure that required key performance indicators are met.</p> | + | <p>Bio coming soon</p> |
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| − | <p>In addition to his CRA duties, he is currently serving as the co-chair representing the Federal Government in the National Client Centric Services Design and Experience Community of Practice.</p>
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| − | <p>Prior to the CRA, Jonathan held a number of Director level roles in multiple high tech companies in user experience and analytics, marketing and communications design, both digital and print production, web design and engineering/IT roles, as well as running his own consulting business for a number of years. He also developed and taught multiple courses at Carleton University with topics ranging from Information Architecture, User Interface Design, Architectural Design and other related courses.</p>
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| − | <p style="float:left; padding-right:10px;">[[Image:Patrick_Venier.JPG|150px|link=|Patrick Venier]]</p> | + | <!--<p style="float:left; padding-right:10px;">[[Image:Patrick_Venier.JPG|150px|link=| Lisa Tremblay-Goodyer]]</p >--> |
| − | <h3>Patrick Venier</h3> | + | <h3>Lisa Tremblay-Goodyer</h3> |
| − | <p class="jobtitle"><strong>Senior Business Analyst, Client Feedback Centre of Expertise, Service Canada</strong></p> | + | <p class="jobtitle"><strong>Assistant Director General, Outreach and Engagement, Library and Archives Canada</strong></p> |
| − | <p>Patrick is an experienced senior business analyst working in the Client Feedback Centre of Expertise, nestled within the Chief Client Experience Office at Employment and Social Development Canada (ESDC).</p> | + | <p>Bio coming soon</p> |
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| − | <p>The Client Feedback team is responsible for the design, fieldwork and analysis of Client Experience (CX) research projects. Working in collaboration with colleagues from across the organization, Patrick and his colleagues lead important projects such as Service Canada’s CX Survey, Service channel feedback questionnaires; ESDC’s CX Data Collection Inventory; and other ad-hoc research efforts focused on understanding the service experience of its clients.</p> | + | <!--<p style="float:left; padding-right:10px;"> [[Image:Patrick_Venier. JPG|150px|link=|Dr. Karine Duhamel]]</p >--> |
| − | | + | <h3>Dr. Karine Duhamel</h3> |
| − | <p>Patrick is passionate about improving service performance. His main area of interest is the use of data evidence to inform decision-making. Throughout his career, Patrick has championed service performance management to help drive tailored public service delivery models, aligning them with the ever-evolving needs of its users. Born and raised in Belgium, Patrick began his public service career as researcher before moving to influential roles in service strategy and planning in the Flemish ministry of employment services. He later led as executive secretary a global organization dedicated to improving public employment services delivery. Patrick travelled around the globe learning and sharing insights and best practices on service delivery. His travels eventually led him to Canada, where he decided to join the federal public service. He has contributed his expertise in various service-related roles in the departments of Immigration Refugees, Citizenship Canada and Women and Gender Equality Canada.</p> | + | <p class="jobtitle"><strong>Director, Indigenous Strategy, Social Sciences and Humanities Research Council of Canada</strong></p> |
| − | | + | <p>Bio coming soon</p> |
| − | <p>Patrick holds a Master’s degree in Economics from the University of Ghent. Although he still loves making elaborate travel plans, he has also learned to embrace Canadian winters through cross-country skiing. As a devoted soccer dad, he enthusiastically cheers for his son's team, showcasing his unwavering commitment to both family and excellence in equal measure.</p> | |
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| − | --> | + | <h2>Moderator</h2> |
| | + | <!--<p style="float:left; padding-right:10px;">[[Image:ChristineLau.jpg|150px|link=|Eric Guimond]]</p>--> |
| | + | <h3>Eric Guimond</h3> |
| | + | <p class="jobtitle"><strong>Chief Data Officer (CDO) and Director General Strategic Research and Data Innovation Branch, Indigenous Services Canada</strong></p> |
| | + | <p>Bio coming soon</p> |
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| − | <h2>Moderator</h2>
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| − | <p>Coming soon</p>
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| − | <!--
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| − | <p style="float:left; padding-right:10px;">[[Image:ChristineLau.jpg|150px|link=|Christine Lau headshot]]</p>
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| − | <h3>Christine Lau</h3>
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| − | <p class="jobtitle"><strong>Acting Director, Data and Digital Policy, Treasury Board of Canada Secretariat</strong></p>
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| − | <p>Christine Lau is the acting Director for Service Policy team within Treasury Board Secretariat's Office of the Chief Information Officer branch. Christine has over 20 years of experience in the federal government. She currently leads the team rethinking how we measure service performance and helping departments and agencies improve service capacity. Prior to joining TBS, Christine has served in a variety of roles at Immigration, Refugees and Citizenship Canada, Employment and Social Development Canada and Environment and Climate Change Canada in the areas of corporate planning and reporting, management accountability, internal services, program evaluation, and project management.</p>
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Français
October 24, 2023 | 1:30 pm to 3:00 pm (ET)
Register
Related links
Speakers
Charles Taillefer
Executive Director, Access to Information Policy and Performance Division, Office of the Chief Information Officer, Treasury Board of Canada Secretariat
Bio coming soon
Christopher Penney
Director, Centre for Indigenous Statistics and Partnerships, Statistics Canada
Bio coming soon
Lisa Tremblay-Goodyer
Assistant Director General, Outreach and Engagement, Library and Archives Canada
Bio coming soon
Dr. Karine Duhamel
Director, Indigenous Strategy, Social Sciences and Humanities Research Council of Canada
Bio coming soon
Moderator
Eric Guimond
Chief Data Officer (CDO) and Director General Strategic Research and Data Innovation Branch, Indigenous Services Canada
Bio coming soon
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