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Line 164: − + − + − + − + − − <p>The CoE is responsible for the design, fieldwork and analysis of CX research projects in collaboration with stakeholders from across the enterprise as reflected in the following activities: − <ul> − <li>Service Canada’s Client Experience (CX) Survey;</li> − <li>Service channel feedback questionnaires;</li> − <li>ESDC’s CX Data Collection Inventory; and</li> − <li>Ad-hoc CX research (for example qualitative CX research projects).</li> − </ul></p> − + − + − +
Data for Impact Series/Enabling Data Driven Services (view source)
Revision as of 14:34, 28 September 2023
, 14:34, 28 September 2023no edit summary
[[Image:LPBanner DataForImpact1140x280 EnablingData EN.png|1140px|link=|Data for Impact Series: Enabling Data Driven Services]]
[[Image:LPBanner DataForImpact1140x280 EnablingData EN.png|1140px|link=|Data for Impact Series: Enabling Data Driven Services]]
<h2><span class="highlight-container"><span class="highlight">New date:</span></span> September 12, 2023 | 1:30 pm to 3:00 pm (ET)</h2>
<h2><!--<span class="highlight-container"><span class="highlight">New date:</span></span> -->September 28, 2023 | 1:30 pm to 2:30 pm (ET)</h2>
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<p class="button"><strong>[https://catalogue.csps-efpc.gc.ca/product?catalog=DDN3-E16&cm_locale=en Register]</strong></p>
<!--<p class="button"><strong>[https://catalogue.csps-efpc.gc.ca/product?catalog=DDN3-E16&cm_locale=en Register]</strong></p>
<p class="button"><strong>[https://expo.da-an.ca/en/#/2125-DDN3-E16/lobby Access the event]</strong></p>
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<ul>
<ul>
<li><strong>[https://catalogue.csps-efpc.gc.ca/product?catalog=DDN3-E16&cm_locale=en View the event description]</strong></li>
<li><strong>[https://catalogue.csps-efpc.gc.ca/product?catalog=DDN3-E16&cm_locale=en View the event description]</strong></li>
<li><strong>Join the conversation on Slack: [https://app.slack.com/client/T04M9SBMHBK/C055RJV7536 #enabling-data-driven-services_permettre-des-services-axés-sur-les-données]</strong></li>
<!--<li><strong>Join the conversation on Slack: [https://app.slack.com/client/T04M9SBMHBK/C055RJV7536 #enabling-data-driven-services_permettre-des-services-axés-sur-les-données]</strong></li>
<ul>
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<li>[https://join.slack.com/t/gc-dc-2023-cd-gc/shared_invite/zt-1puhh7s9w-qw4FQNTJwKdIJSK_5omZgg Click here], or [https://wiki.gccollab.ca/images/9/94/JoinSlackQR.png scan this QR code] to create a Slack account. Enter your email address and follow the instructions to create an account.</li>
<li>[https://join.slack.com/t/gc-dc-2023-cd-gc/shared_invite/zt-1puhh7s9w-qw4FQNTJwKdIJSK_5omZgg Click here], or [https://wiki.gccollab.ca/images/9/94/JoinSlackQR.png scan this QR code] to create a Slack account. Enter your email address and follow the instructions to create an account.</li>
<li>[http://gc-dc-2023-cd-gc.slack.com/ Click here to log in] if you have already created an account. Enter the email address you used to sign up and follow the instructions to log in.</li>
<li>[http://gc-dc-2023-cd-gc.slack.com/ Click here to log in] if you have already created an account. Enter the email address you used to sign up and follow the instructions to log in.</li>
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<li><strong>[https://mailchi.mp/e0872fde637e/gc-data-community-mailing-list-sign-up-inscription-la-liste-de-diffusion-de-la-communaut-des-donnes-du-gc Subscribe to the GC Data Community monthly newsletter]</strong> to stay up to date with data-related news, announcements, and opportunities.</li>
<li><strong>[https://mailchi.mp/e0872fde637e/gc-data-community-mailing-list-sign-up-inscription-la-liste-de-diffusion-de-la-communaut-des-donnes-du-gc Subscribe to the GC Data Community monthly newsletter]</strong> to stay up to date with data-related news, announcements, and opportunities.</li>
</ul>
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<ul>
<li><strong>From Patrick Venier (Service Canada):</strong></li>
<ul>
<li>Service Canada Client Experience Survey 2021-22 overview: <strong>[https://epe.bac-lac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/employment_social_development_canada/2023/004-22-e/index.html English] | [https://epe.bac-lac.gc.ca/100/200/301/pwgsc-tpsgc/por-ef/employment_social_development_canada/2023/004-22-f/index.html French]</strong></li>
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<li><strong>From Jonathan Rath (Canada Revenue Agency):</strong></li>
<ul>
<li>Presentation deck on Validation Testing Report: <strong>[https://wiki.gccollab.ca/images/6/6c/Top_Task_Verification_Demo-BIL.pptx Bilingual (direct download)]</strong></li>
</ul>
</ul>
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<h2>Speakers</h2>
<h2>Speakers</h2>
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<p style="float:left; padding-right:10px;">[[Image:KatePoirier.jpg|150px|link=|Kate Poirier]]</p>
<h3>Kate Poirier</h3>
<h3>Kate Poirier</h3>
<p class="jobtitle"><strong>Senior Director, Canada Digital Adoption Program, Innovation, Science and Economic Development Canada</strong></p>
<p class="jobtitle"><strong>Senior Director, Canada Digital Adoption Program, Innovation, Science and Economic Development Canada</strong></p>
<p>Bio coming soon.</p>
<p>As Senior Director with the Canada Digital Adoption Program (CDAP), Kate is passionate about helping businesses in Canada get a handle on their digital needs and adopt new technology to modernize their operations and keep growing.</p>
<p>Responsible for the program’s policy aspects and governance, Kate leads a data-driven team focused on continuously improving the user experience for businesses. She also leads CDAP’s communications and outreach efforts, building partnerships with organizations that support Canadian entrepreneurs.</p>
<p>With over 15 years experience leading communications and outreach initiatives, both in the private and public sectors, Kate is always looking to help businesses find the support they need to take it to the next level. As one of the founders behind the Government of Canada’s Business Benefits Finder she continues to seize every chance she gets to help businesses discover what government can do for them.</p>
</p>
<p>Follow: [[Image:LinkedIn.png|20px|link=https://www.linkedin.com/in/kate-poirier-060b88158/|LinkedIn logo]] [https://www.linkedin.com/in/kate-poirier-060b88158/ LinkedIn]</p>
<p>Follow: [[Image:LinkedIn.png|20px|link=https://www.linkedin.com/in/kate-poirier-060b88158/|LinkedIn logo]] [https://www.linkedin.com/in/kate-poirier-060b88158/ LinkedIn]</p>
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<p style="float:left; padding-right:10px;">[[Image:JRath.png|150px|link=|Jonathan Rath]]</p>
<h3>Jonathan Rath; B.F.A., B.I.D.</h3>
<h3>Jonathan Rath; B.F.A., B.I.D.</h3>
<p class="jobtitle"><strong>Assistant Director, User Centred Design Division, Canada Revenue Agency</strong></p>
<p class="jobtitle"><strong>Assistant Director, User Centred Design Division, Canada Revenue Agency</strong></p>
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<p style="float:left; padding-right:10px;">[[Image:Catherine-francis.jpg|150px|link=|Catherine Francis]]</p>
<p style="float:left; padding-right:10px;">[[Image:Patrick_Venier.JPG|150px|link=|Patrick Venier]]</p>
<h3>Catherine Francis</h3>
<h3>Patrick Venier</h3>
<p class="jobtitle"><strong>Director of the Client Feedback Centre of Expertise and the Office of Client Satisfaction, Employment and Social Development Canada</strong></p>
<p class="jobtitle"><strong>Senior Business Analyst, Client Feedback Centre of Expertise, Service Canada</strong></p>
<p>Catherine is the Director of the Client Feedback Centre of Expertise (CF CoE) and the Office for Client Satisfaction (OCS). Her team provides client experience (CX) data on service interactions with Service Canada.</p>
<p>Patrick is an experienced senior business analyst working in the Client Feedback Centre of Expertise, nestled within the Chief Client Experience Office at Employment and Social Development Canada (ESDC).</p>
<p>Originally from Northern Ontario, Catherine has used her skills as a communications specialist in the various roles she has fulfilled within her federal public service career. She has extensive experience in the fields of strategic communications, media relations and public outreach.</p>
<p>The Client Feedback team is responsible for the design, fieldwork and analysis of Client Experience (CX) research projects. Working in collaboration with colleagues from across the organization, Patrick and his colleagues lead important projects such as Service Canada’s CX Survey, Service channel feedback questionnaires; ESDC’s CX Data Collection Inventory; and other ad-hoc research efforts focused on understanding the service experience of its clients.</p>
<p>Catherine began her career as a research assistant, then policy analyst, through to a senior communications advisor and acting directorships of corporate and strategic communications. Before joining ESDC, Catherine has enjoyed working for the Australia High Commission in Ottawa, the Canadian Coast Guard and most notably, for the majority of her career, with Indigenous Services Canada.</p>
<p>Patrick is passionate about improving service performance. His main area of interest is the use of data evidence to inform decision-making. Throughout his career, Patrick has championed service performance management to help drive tailored public service delivery models, aligning them with the ever-evolving needs of its users. Born and raised in Belgium, Patrick began his public service career as researcher before moving to influential roles in service strategy and planning in the Flemish ministry of employment services. He later led as executive secretary a global organization dedicated to improving public employment services delivery. Patrick travelled around the globe learning and sharing insights and best practices on service delivery. His travels eventually led him to Canada, where he decided to join the federal public service. He has contributed his expertise in various service-related roles in the departments of Immigration Refugees, Citizenship Canada and Women and Gender Equality Canada.</p>
<p>Catherine worked on implementing communications strategies for several sensitive national public policy issues, including Indigenous Child and Family Services reform and legislation, Missing and Murdered Indigenous Women and Girls inquiry and the Indian Residential School agreement. Through these initiatives, she honed her collaborative work ethic of openness and flexibility to forge consensus and improve outcomes whilst considering a multitude of diverse perspectives in her decision-making.Catherine holds a Master’s degree in Anthropology from Carleton University. Catherine is a huge history buff and enjoys yoga, cross-country skiing and driving her children to hockey arenas around the NCR at all hours of the day (well, maybe the last part not quite so much).</p>
<p>Patrick holds a Master’s degree in Economics from the University of Ghent. Although he still loves making elaborate travel plans, he has also learned to embrace Canadian winters through cross-country skiing. As a devoted soccer dad, he enthusiastically cheers for his son's team, showcasing his unwavering commitment to both family and excellence in equal measure.</p>
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