Where We're Headed

• CAS
• Meet the Chief Digital Officer
• Working Environment
• Where We're Headed
• Opportunities

Environmental Context

As described in the report No Turning Back: CBA Task Force Report on Justice Issues Arising from COVID-19

The precipitous advent of the novel coronavirus pandemic known as COVID-19 in March 2020 brought into focus the urgency of forging an accessible, modern and user-centered justice system. The pandemic forced all justice system participants to adjust to a new environment. It fast-tracked the adoption of different measures and technologies to deliver justice remotely. It further dispelled the notion that justice (and the legal profession), was somehow nobly removed from the fourth industrial revolution. These rapid and significant changes are occurring against a challenging backdrop: public confidence in the justice system is fragilized by a belief that access to justice is beyond the grasp of most individuals, an increasing number of self-representatives, and even individuals abstaining from seeking justice altogether — with costs deemed prohibitive or disproportionate to the actual value of the sought-after outcome.

To make sure we "don't turn back", CAS is on a digital transformation journey to improve client service experiences, government operations, and improve access to justice.

In short, we're transforming ITSD and CAS to better deliver on both:

• CAS' 2022-23 Departmental Plan, and
• Canada's Digital Ambition 2022

CAS' 4 Strategic Priorities

CAS' 2022-23 Departmental Plan includes four strategic priorities:

National Court Facilities & Courtrooms Deliver modern, equipped, accessible and secure federal court facilities across Canada.			Service Excellence Provide consistent, quality and timely client-centric services. Modernize our practices, processes and tools and integrate new business and technological solutions.
Our Workforce Attract, retain and develop a highly skilled, diverse and engaged workforce. Optimize our work environment and strengthen management excellence.			Digital Courts & Hearings Deliver information technology solutions that provide for the effective management of court business, offer self-service to litigants and improve access to justice.

As you can see from the description above, ITSD plays a pivotal role in help CAS achieve its strategic priorities.

Canada's Digital Ambition 2022

To best deliver on CAS digital transformation, ITSD follows the guidance set forth in Canada's Digital Ambition 2022, which includes the following 4 strategic themes:

1. Excellence in technology and operations: maximize effectiveness and value assurance of technology investments across government
2. Data-enabled digital services and programs: drive cross-government improvement in client and employee services, data and cross-agency integration
3. Action-ready digital strategy and policy: set strategy, policy and guidance that enables safe, secure, reliable and privacy enabled operations
4. Structural evolution in funding, talent and culture: advocate for changes to policy and governance that prioritize and unlock the full value of digital investment